Pakistan Intl Airlines

We flew Beijing to Tokyo with PIA and were astonished by the poor level of service and the filthy state of the plane. The legroom seats were reserved for cabin crew who sat chatting in them for most of the flight prompting a row with one tall customer who refused to move. The plane was an hour late to depart and no announcements at all were made to explain this. The toilets smelt and were the dirtiest I have experienced on any flight. The crew served themselves with water while we waited to take off but none was offered to anyone else. They spent most of the flight monopolising the legroom seats and checking their makeup (they did look good). They forgot to give out the immigration forms for entry to Tokyo until we were leaving the plane causing delays there as we struggled to fill them in in the queue. I would never consider using this airline again!

Flew business class LHR to Islamabad via Karachi on way out direct on return. Did this trip last year also in business class and was very disappointed with return leg. This year nothing but praise. The IFE could be better and the seats could be improved proper lie flat please but the level of service from start to finish was very high. Food quality and presentation excellent throughout and most enjoyable. Not many in business cabin but nonetheless credit where credit is due the cabin staff regularly made sure you were comfortable. The inflight amenity pack on both legs was a welcome bonus as none was provided last year. Well done PIA I will be sampling their business class service again in 2016 so please maintain the rate of improvement.

I travelled with Pakistan International Airlines from Manchester to Islamabad on the 27/08/2014 then back to Manchester on 21/12/2014. Overall I got good service from the cabin crew the entertainment was acceptable because I wasn't exactly flying on a 5 star airlines the seating of the plane was acceptable and departure from Islamabad was delayed by 1 Hour and 30 minutes just as it always is!

MAN-ISB. The entertainment on my seat did not work at all. The compartments in front of the seats looked as though they hadn't been cleaned for weeks. The last time I flew with PIA was a while back and I can't recall such a poor experience that I experienced this time around. However I am not surprised at all by the poor standard of service provided given that PIA is a govt owned airline that has failed to revive PIA to where it once was. If you can avoid PIA then do so.

Birmingham to Islamabad by far the worst airline I have ever travelled on. The food tastes horrible. The seats are too close together and the staff are lazy - they look over worked and tired. PTVs did not work. There where no blankets and cushions.

I traveled from YYZ-KHI with PIA last year. My first and last time with PIA. I would rather pay a few extra bucks and fly Emirates or Turkish Airlines. During my flight my seat was broken and I asked the male flight attendant to change my seat. He just gave me a dry response by saying that the flight was full. I was shocked to hear this type of customer service. The least he could have done was to offer to fix the seat. I was sitting on the broken seat for 14 hours. I didn't go to the washroom because 2 of them were leaking and the other was out of order. The IFE system did not work at all and when I asked the flight attendant to fix it he said ok and just disappeared. Overall a very bad experience with PIA and there are a lot more options.

Went to Pakistan on the 8th Sep. Both trips there and back were shocking. Staff looked very tired and confused. They wouldn't even crack a smile let alone make a conversation. Staff not well groomed at all. I'm sorry all this is negative but it cost me £800 for all that. "PIA great people to fly with" should change their logo.

Travelled from Tokyo to Beijing on the 13th October. It was without doubt the worst flight experience of my life. The flight was delayed for an unknown reason. Then when we boarded I couldn't believe how bad the condition of the fuselage was. It looked like it was being held together with Sellotape. The arm rests still had ashtrays which indicated the age of the plane. These were stuffed with gum and rubbish by the way. The air vent was pumping out petrol smelling air. I feared it was about to burst into flames. The cabin crew were the rudest most obnoxious people I've ever encountered whilst travelling. When they served the meal the attendant just thrust a tray in our direction and said "this is mutton" almost expecting us to decline it. The scowl he offered seemed to suggest he was hoping we'd choke on it. The TV's didn't work the toilets looked like they hadn't been cleaned in years and when leaving the plane all they could muster was an icy stare - no smile or thank you. One of them didn't even bother to get up out of his seat instead he just slouched staring out of the window.

I travelled with my husband and 3 children from Birmingham airport on 7th August 2014 and returned 28th August 2014 on PIA. The hygiene of the plane was disgusting. The attitude of the air hostesses was unacceptable. There were no cushions or blankets. The PTVs did not work for us. There was no baby changing facilities. The food was disgusting. I would never recommend anyone to fly via PIA. Very poor service for the money we paid.

Flew Business Class LHE-KHI-JED and returned MED-KHI-LHE. Going to Jeddah was B777-300 all the way and returned MED-KHI Airbus and KHI-LHE B777. We were family of 8 including my 1 year old grand daughter. Check in staff at Pakistan were courteous and took less than 10 minutes to check in all 8 of us. Used Business lounges at Lahore and Karachi Airport which were ok with selection of Hot / Cold drinks and light snack. Boarding chaotic but onboard greeted and showed seats. 777 seats were comfortable and bed like. However Airbus out of Medina was terrible with very little recline and could not sleep on this overnight flight. Staff specially female were friendly and courteous and 3 course meal served out of trolleys was good. PIA does not have business class check in at Medina and no lounge facility that was bad. One thing I noticed that business class cabin on all routes were filled by PIA staff either on duties or off which should not be there. My return connection from Karachi to Lahore was cancelled and re booked after 12 hours flight. However our entire family was accommodated to the 5 star Hotel in Karachi with pick up / drop and breakfast - lunch at the hotel. Overall average satisfactory experience and they need to improve a lot and long way.