Pakistan Intl Airlines

Went on fairly new B777-300er plane straight from Birmingham to Islamabad meals were nice and the flight was on time no fuss at all. Quick and easy boarding process. I went with my family (6 people 4 adults 2 children) and it only cost me 2000 pounds - great value for money!

We were flying from Lahore Punjab Pakistan to London Heathrow on-board PIA's Boeing 777-300ER AP-BID on August 31st 2013. We checked in at Allama Iqbal International airport and then headed down for the gate. Breakfast wasn't very nice it was a Burger with a Muffin and a drink however Lunch was excellent! We were served Curry Rice Vegetable curry drinks etc. However then the In-flight Entertainment systems were switched on and only a half of the plane's entertainment system actually worked. This time this aircraft had more working IFE's than my previous PIA flight from LHR to ISB. My sister and mother's IFE worked and we shared that. It was a decent Entertainment system. The staff were friendly they talked to passengers checked if we are okay.

Travelled PIA for the first time (LHR-ISB PK786 13/11/13 PK785 20/11/13) to be different from the usual Emirates and was quite pleasantly surprised. Slight delay on departure passenger had to be off loaded but the pilot was very informative and the crew had a pleasant feel to them polite courteous and cheerful - this carried on throughout the flight. The journey was uneventful (as are all flights now a days) and the food - that was scrumptious to say the least. Granted not like the Arab airlines who give you options to keep you content but this food was really nice and I actually had to ask for seconds to which the staff quietly smiled and returned with another helping! The IFE was so so not brilliant but enough to get you through the journey. Overall having flown a many 'third world' airlines I can honestly say PIA is probably the best when compared to its neighbours though still has some way to go to become an Emirates/Etihad.

London Heathrow to Lahore Pakistan PK758 2 Nov 2013. Returned on 3 December PK757. The only reason we choose PIA is due to the direct flight to Pakistan we have used them for several years. The value of what you pay for is deteriorating. I travelled with a 2 year old and keeping him entertained for over 7 hours is difficult without entertainment. No earphones for the entertainment no pillows and no blankets. The food is getting worse. You get the food shoved in front of you without even being asked what you want. On the way to Pakistan my son wasn't even offered a meal. So if you want to fly directly I suggest you take iPad for entertainment don't expect anything else from PIA. I would never use them again!

Been using PIA for several years. Mainly because of their direct flights from London To Lahore. Have had problems in the past. This time booked tickets 9 months before flight date. Phone PIA a few week before to confirm flight. Only to be told that return flight had been cancelled. No notification by airline. No suitable alternative flights available. Unbelievable!

Flew from Multan-Jeddah on PK-731. Basically it was a direct flight but we had a 2 hours stay at Karachi. We where treated with nice meals and good service. Unluckily boarding started 3 hours late in Karachi. We were unaware until we boarded the aircraft that we were going to Lahore to drop passengers and to merge Lahore-Jeddah flight with us. It was a very boring journey with no entertainment and an ageing B-747 aircraft. Although the journey was fine with a helpful and smiling crew. Meals were also nice and delicious.

London Heathrow to Islamabad Pakistan July 24th 2013 Boeing 777-200ER. Aircraft was scheduled to be a Boeing 777-300ER but it changed to a smaller aircraft - a Boeing 777-200ER which was chaos! Some passengers couldn't fly and everyone's seats changed! As we boarded we were greeted by cabin crew. Our meal was chicken curry rice and vegetable curry served with bread butter drinks etc. The meal was fantastic! Inflight Entertainment screens were about to be switched on when all the passengers realized only about 10 out off 200 screens were working! We had no entertainment for 7 hours. Always bring an Ipad Ipod or entertainment device with you. The cabin crew were fantastic! They always had a smile on their face and communicated with passengers very politely! I would only recommenced PIA If you have patience and don't mind about no entertainment.

KHI-LHE PK306. Originally I was supposed to be on PK304 which departed 4 hours earlier but since PIA did not have enough passengers for PK304 they merged it with PK306. This meant my flight was cancelled and I had to go 4 hours late. The plane was a very old 747-300 which had minuscule TV screens but the in-flight entertainment did not work at all. However seat comfort was decent and I had good legroom. Even though there were stains everywhere around me and I couldn't see through the window properly the takeoffs and landings were good. I would rate this airline as average.

My family and I took the flight from London Heathrow Airport to Islamabad last week on board we noticed how the staff were unwelcoming to not only us but every passenger. It is not nice to board a plane where the staff cannot make an effort to smile. The whole planes interior was outdated scruffy and looked somewhat unhygienic along with the toilets. It didn't feel pleasant or comfortable at all. The food was both bland and lacked variety. Blankets were given out selectively so not everyone received one and the remote to my seat was broken off which meant no entertainment. After no action taken by staff I took matters in my own hands and moved to an empty row. Overall I am dreading flying back to the UK using this Airline.

Flew to Karachi from Toronto 3 weeks ago. Checking in at Pearson international airport was fairly smooth but we had to face a 30 minute delay due to electrical problems. Already tired from a long flight from Hong Kong to Los Angeles I was already disappointed. Boarding on business class felt like flying on economy class. Boarding a Boeing 777-200 the cabin crew were friendly enough to direct me to my seat. After boarding it took another 30 minutes to find a family of 5 which had not boarded the flight. Flight was rather comfortable with the exception of some minor turbulence. Food was good and the cabin crew helpful. It took 15 minutes to leave the aircraft and the baggage came out quickly.