Pakistan Intl Airlines

Flew JFK-LHE-ISB in December 2013 and ISB-LHE-MAN-JFK in January 2014. Travelled with PIA after along time and have to say I loved it. The food was excellent. Had some technical issues with IFE on the return flight but they were solved quickly by the crew. The seats were very comfortable. The crew was very helpful and understanding. Good hotel provided during long stopover/delay on return flight. Overall a great experience and above all PIA flies direct to Pakistan. I highly recommend it.

Lahore to Dubai return (A310). My worst experience with PIA. Both times flight was delayed very poor staff onboard. Meals quality was very low nothing for entertainment. Cabin crew offered us head phones but due to technical faults they were not working when they were inserted on seat arm.

My family and I have been using PIA for almost 40 years. The one and only reason I use PIA is that they fly direct to Pakistan. On this particular journey I booked a direct return flight from London Heathrow to Islamabad and then back to London Heathrow. Sadly this is not what I got. My flight was diverted from Islamabad to Karachi then onto London Heathrow. A flight that was meant to take 7.5 hours took almost 12.5 hours. The plane was dirty smelly and unkempt and 1 toilet did not work at all. Another toilet was leaking. More than 60% of the in-flight entertainment was not working. No TV no radio nothing. No explanation as to why. The attitude of the staff was bordering on arrogant. The food was atrocious. Not one apology of the flight being diverted to Karachi. I was travelling with my elderly mother who is a diabetic and the extra journey time had a huge impact on her.

Flight PK731 from Karachi (KHI) to Jeddah (JED) on 27th Dec 2013 on board a Boeing 747-300 (AP-BFY). I was seated on the upper deck of this jumbo seat 92A. It was my second flight with Pakistan International and I was still impressed. Even though the aircraft was an old 747-300 the seat was comfortable and the service was delivered by an attentive and friendly cabin crew. The IFE screen was a small LCD screen which only worked for the Safety Video then after that only a few PTV screens were working. The IFE was the only downside to my flight experience. Other than that I really enjoyed it on the upper deck of this beautiful B743 bird which there aren't many of today.

PK-781 ISB-YYZ about 2 years ago. The seats were just okay. IFE was fair though there was less choice of channels. That flight is about 14 hours long but PIA is doing well to keep passengers entertained throughout that long flight. The staff were good. The food was just okay it was not how it should be. The washrooms were clean. The plane was also in good condition.

Flew business class LHR to Islamabad overnight and direct. Great flight out slightly delayed due to illness but service inflight was excellent as was food. Seats not horizontal flat bed I believe called angle flat bed but comfortable enough for snatches of sleep. Only 5 people in business class section so plenty of attention from cabin staff when required. Return flight though should have been direct but instead routed via Karachi 4 hour delay! Evening meal arrived one pack of peanuts priced one biscuit and a cup of tea/coffee/juice. Note to PIA delays plane changes and joke meals are not the way to retain your premium paying business class passengers. The inflight staff were excellent but embarrassed on the return leg they were simply let down by operational staff and management.

18th January 2014 from ISB-KHI. Aircraft was Boeing 737-800 that had been wetleased from some European country. Aircraft was relatively newer than the older Boeing 737-300 that PIA operated however the seats were cramped and passengers were packed like sardines. Flight was 40 minutes late and I was supposed to come back the same evening at 7pm. As per my booking the aircraft was supposed to be a Boeing 777-200 but flight from Karachi to Islamabad was 4 hours late and the same wet-leased B737-800 clunker in which passengers were squeezed like tuna in a can. There was no IFE and food was provided was a sandwich with cold drinks. I have been travelling PIA for a long time but this was the worst experience. No economy plus no business class. The inflight staff could not speak proper English and were rude.

Travelled between Toronto-Lahore-|Toronto. The ground crew at the airline counter displayed attitude and lacked any courtesy. The food quality on the way to Lahore was just acceptable. On return to Toronto the food portions were not even enough to feed a 6 year old. Also the breakfast was served one hour after takeoff and then no food until next 8 hours. That too was not enough. There was no food/snack/beverage for next 7 hours. 70% of Pakistanis living in North America drink coffee. Coffee was not available for economy class. No more PIA. There are better choices available now.

PK788 from London-Heathrow (LHR) to Karachi (KHI) on 18th Dec 2013 on a Boeing 777-200ER (AP-BHX). It was my first time flying with Pakistan International as I normally fly with the Arab airlines (Emirates Gulf Air etc). I was amazed by the service delivered to me! The crew were really friendly IFE was working seat was comfortable and in good condition & the meals served were delicious and more food was available upon request. I would say that their service is better than Emirates and a lot of other airlines eg BA. The things I would say that PK need to improve on is the crew uniform aircraft interior and the IFE systems.

Travelled from Peshawar to Karachi and back. The flight was on time and boarding was quick and easy. There was a lack of entertainment on the A310 but being a short flight it wasn't a problem. They did have a drama playing on a projector sort of thing and the headphones were synched with it. The food was delicious and fresh which is usual from PIA. Over-all a good experience. I would recommend it as the entertainment systems on international flight is also now very good.