Phuket Air

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Customer rating from 40 reviews
2/10
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2/10

Phuket Air customer review

(United Kingdom)

Just back from Bangkok. Direct flight over was good with good food. Stopover on the way back to London was a real pain! Old jumbo which was quite noisy and made it hard to sleep. Poor choice of movies/tv programmes shown. Passengers had no control over their personal lights on the way back which was quite strange so unable to read in the dark.
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5/10

Phuket Air customer review

(United Kingdom)

LGW-BKK. Old Thai Airways 747 but service and food excellent. Had emergency exit seat but so few people on flight 3 seats were possible for lots of people to stretch out. BKK-LGW Old jumbo emergency exit seat again but only 120 passengers!! I have never seen so many people sleeping! They can't keep going with this loading. Again staff and food excellent. Fuel stop in Dubai though. Paid £313 all in. Will travel again and hope for same luck.
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5/10

Phuket Air customer review

(United Kingdom)

LGW-BKK return - Club Class. Pleased with the service. Aircraft are ex-KLM but everything was working attendants first class and the food good. Had to make a fuel stop on the outbound flight. Old aircraft and fuel stop has to be set against low cost. Its your decision but I will use again.
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8/10

Phuket Air customer review

(United Kingdom)

London-Bangkok vv Business Class. Check in was great with no queue when we checked in for our flight 90 mins prior to departure. As a small airline they use the Aviance Lounge at Gatwick which although fine was being used by some grotty Easyjet passengers who had obviously paid to access the lounge. On the flight out the 747 300 business class seats left a lot to be desired with very little recline. However the cabin crew made up for this with an exemplary service. Food was superb and again made even better by the wonderful cabin crew. On the return the business class cabin was a newly refurbished one with the best seats I have ever experienced in c class. Although cradle rather than lie flat I had the best nights sleep of the whole holiday. All in all as they are upgrade their cabin interiors I think Phuket Air are fabulous and would fly with them again.
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Phuket Air customer review

LGW-BKK-HKT return. As you can see we had two internal flights - to Phuket and back. Firstly I must agree with all other comments food good quick check in offered exit seats with legroom staff friendly but not very professional. Thai greeting towels ok toilets very clean and not very good in flight entertainment. Then it comes to the 8 hour delay at Bangkok( after a 12 hour flight) on our domestic flight to phuket. We roamed the airport aimlessly for 8 hours - not good. we were promised a transfer to Thai Airways which was not going to happen as the plane was full - bad news. Then they kept our cases at the desk and said they would be checked in for us ( along with seven other passengers cases) but when we got to Phuket we had no cases ( the other seven did) We waited until the next afternoon before they arrived at our hotel - which really meant we lost a whole day of doing nothing. It gets worse. We had to rearrange our Pick Ups at the airport. Then all this happened on the return flight from Phuket to Bankgkok. 4 hours delay. Also the food was cold on both domestic flights. The flight to LGW via Dubai was long and hot - we didn't just refuel - but off and onloaded cargo which took nearly two hours I'm sure. I timed the return flight - 15 hours 1am to 4pm. I would never use them for domestic flight ever again and only if I couldn't get another flight would I use them for international flight. Would not recommend.
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2/10

Phuket Air customer review

(United Kingdom)

I just completed an LGHW-BKK-LGW roundtrip on Phuket air and my feelings are mixed for sure - checkin was swift and I was immediately offered and exit seat - empty flight out so I actually had that exit row to myself - food delicious but quantities somewhat meagre and left me ravenous in midflight - I must echo the others by saying that the aircraft are not the most comfy and are really showing their age - the IFE is a mess. Staff not to be faulted. The check in agent at BKK lied to me for some reason telling me that I would certainly have 3 seats to myself as the flight was half empty [it was about 95% full in reality!] - the stop in Dubai makes the flight home almost intolerable as we cannot get off [that is at least 15 or 16 hours in that thing!]
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5/10

Phuket Air customer review

(United Kingdom)

Gatwick - Bangkok return.Check in & boarding at Gatwick was a breeze no one waiting for either. On entering the 747-300 & all the way to the rear each cabin crew member gives the traditional Thai greeting. A bit late leaving due to a few missing passengers these prehistoric aircraft are not comfortable when stationary. There is no individual air con & no air moves around the cabin until the aircraft is in flight. Quite a few of the pax were fanning themselves with the inflight leaflet. Hot cloth towels were offered but were strangely dry. Drinks/peanuts & dinner of green chicken curry or salmon fillet with rice - a chickpea salad & strawberry tart. Plenty of offers of wine & tea/coffee. Flight both ways were not full so had a 3 seat row going & the last econ middle row on return. Legroom varies on the way I had about 32" pitch. Entertainment is via overhead screens. Drinks available throughout the flight & all service calls answered straight away. The crew very friendly taking time to talk to pax & to answer any questions. Coming back check in at BKK a nightmare 4 desks open 60% full flight but still took over an hour. Took off straight into a very bad thunderstorm. The plane rattled rolled dipped upped & went all over the place for about an hour. The crew sitting either side of me looked very nervous! Once everything was stable the same good service. Slept most of the way back. The plane refuels in DXB but no major hassles - front & rear door open so air moves through cabin no problem if pax wish to stand by doors again crew happy to chat one was even helping a pax with stretching exercises. More drinks & sandwiches after takeoff & breakfast before landing at LGW. Luggage took usual time for to come through. Not a bad airline - staff great but some of their inexperience shows & they need to upgrade the aircraft.
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2/10

Phuket Air customer review

(United Kingdom)

Flew London to Bangkok return arriving back on 28 August. The plus point was the courtesy of their cabin staff very polite and helpful. There were three major minus points. Old planes lights not working so you coudn't read small TV screens shared by many passengers. Refuelling at Dubai on the way back. Never mentioned when I booked. The flight back took a total of over 13 hours. When I reconfirmed more than 72 hours of departure I was told the flight was full. They sorted it out after an hour and I was OK but not what you need. I won't be using them again.
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1/10

Phuket Air customer review

(United Kingdom)

I recently flew Air Phuket from Gatwick to Bangkok and return. I found the staff to be very efficient and helpful. However the planes they are using (old planes from KLM) are well past their sell by date. The noise was terrible and half of the planes audio system's didn't work so it was a long flight without any films etc. The drinks service left a lot to be desired - one drink after take off and one drink with your meal was the only alcohol allowed. On the return flight we had to stop at Dubai for refuelling - had to stop on the plane for over an hour in a great deal of heat. I for one (and a lot of other passengers) will not be using them again.
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6/10

Phuket Air customer review

(United Kingdom)

My wife is Thai and her home town is near Buriram in NE Thailand we have to fly Bangkok-Buriram when we go there. Phuket Air recently took over the route from Air Andaman. We were very impressed for a small airline much better than Air Andaman Very smart cabin crew - good service. Served a small snack which was quite tasty for only a 45 minute flight. They have recently started flying Bangkok to London Gatwick so would be interested to find out what they are like long haul.
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