Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 908 reviews
5/10
4 star Skytrax Rating
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1/10

"somehow missed return flight"

(United Kingdom)

Verified Review | Denpasar to London via Manila. Disgraceful service and would never use again. We missed our flight and tried to contact this company through their office in Bali which is where we were, and to make things worse the only office was in our hotel Kuta Paradiso which was never open. Eventually after hours of attempting to call we finally got a response. The price initially for the return business class flights was £3000 that we paid, we somehow missed the return flight and after contacting them at a cost of at least £100 extra as it's a premium number they use, they said we will charge you a cancellation fee and ask you to pay the difference for a return flight which they stated would be after deduction $7000. We then asked what it would be to fly economy and that was $6000. We have now booked return business flights by Cathay Pacific and British Airways at a cost of €1347 each. Philippine Airways should be ashamed.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDenpasar to London via Manila
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"crew is this airline's saving grace"

(Philippines)

Verified Review | Philippine Airlines is relatively expensive so I expect a service comparable to 5-star airlines. Flew from Manila to Bangkok. Flight crew rather efficient and treat passengers well. However, they need to make their meal service faster. The crew definitely is this airline's saving grace. In-flight services are quite bland. Their A330 has the on-line streaming of in-flight entertainment. During this flight it worked but in some other flights I took they did not work. Seats on their A330 are horribly narrow and tight that is so difficult to endure even on a 3 hour flight. Their airport hub in Manila is huge disappointment as well.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Bangkok
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"much better than United"

(Russian Federation)

Verified Review | Guam to Manila. Check in is very slow and it took about 1 hour. Embarkation is proceeded by groups (depends on your row) The flight was quite smooth. There's no any entertainment system on board. Seat was of average comfort but it is OK for such a mid-haul flight, The staff was also OK. They distributed enough blankets for everyone who wanted. So, it's not a fantastic flight but it was much better than United on the same route.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuam to Manila
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"was a huge disappointment "

(Canada)

Verified Review | Manila to Vancouver. Considering that Philippine Airlines is the country's flagship carrier, you would expect this airline to be better than most others. I have booked a roundtrip flight from YVR-MNL so flying from North America, I expected a slightly higher level of service. The flight to Manila was delayed for 2 hours without explanation, causing me to miss my connecting flight and set back my schedule for that day when I arrived. During the flight, it was close to impossible to sleep when seated at the aisle as the flight attendants slam through your arm as they pass by, without apology. The food was alright, the usual airline slop. Overall, flying with this airline was a huge disappointment considering on what they want people to think they are.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Vancouver
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"could not be less disappointed"

(United States)

Verified Review | San Francisco to Bangkok via Manila. Canceled flight with less than 24 hours without explanation, then sent multiple emails rescheduling. Ultimately setting me up with a flight schedule that left me overnight in the Manila airport. Customer service would not issue a prompt refund when requested, though eventually they did after getting the run around. I could not be less disappointed with my experience with PAL. Never again, and I will let everyone know about my unsatisfactory interaction with their customer service.
Aircraft777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Bangkok via Manila
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"sent me emails rescheduling flights"

(Japan)

Verified Review | I am a PAL Mabuhay Miles Elite member and fly PAL every month. At least 8 times this year PAL has sent me emails rescheduling flights, sometimes by more than 4 hours, without once providing any directions regarding re-booking etc. Each time I needed to spend more than an hour, sometimes repeatedly, trying to 'negotiate' to be re-booked on a different flight, and the reservation agents did not once follow-through on their commitments. PAL is not an airline to fly unless you really don't care if you arrive at your destination on the day you booked or a day later.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCebu to General Santos
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never flying with this airline"

(Hong Kong)

Verified Review | Hong Kong to Manila. I bought my ticket online and they gave me a confirmation number. One week prior to flying I could use the same confirmation number to go in and to change my seat. When I arrived at the counter they denied me boarding stating the payment did not go through! I was furious - I received no emails, text messages, calls or voice messages about this. And their staff was unwilling to admit it was their mistake. I had to buy another ticket on the spot causing me to spend an unnecessary $4406 HKD! It is unacceptable how they can give out a confirmation number and then tell you that the payment did not go through. I am never flying with this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHong Kong to Manila
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"interior is very outdated"

(United Kingdom)

Verified Review | I flew with Philippine Airlines from London to Manila, PR721 and PR720. The cabin crew were good at what they do. That's the only positive thing I can say. The interior of PALs A340-300 aircraft utilised in flights PR720 and PR721 is very outdated. The upholsteries are too old and we saw some torn bits on the back of the seat. There are no seat mounted screens which I do expect as standard for long haul flights these days. There are no charging ports (usb or mains). I will never fly again with PAL on their London Manila (vice versa) flight unless they refurbish the interiors or use new aircraft.
AircraftA340-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Manila
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"the timings are excellent"

(Saudi Arabia)

Verified Review | What I like about this flight to Manila from Riyadh is that it is a direct flight and the timings are excellent. Leaving RUH at 1900, arriving MNL at 1000 which means it is easy to catch local connection especially some domestic airports in the Philippines don't have the capability for night flights. The flight was on time. However, since this is a high-density configuration seats are cramped and must be uncomfortable for taller people. Absence of AVOD is also a concern unless connected to MyPal player which is not advisable as it will drain your phone's battery. Return flight also the same. Other than these, I think I'll give PAL 8 points. I hope they'll soon launch their reconfigured A330 on this route.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiyadh to Manila
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"feels like being in a crowded bus"

(Philippines)

Verified Review | Manila to Macau returning from Hong Kong. My companion and I bought our economy class tickets at the last minute so we paid over USD 400 each. The A321 to Macau had a light load, which was in contrast to our high density A330 flight from Hong Kong, which was packed. Both flights had no IFE, which we were well aware of, but had hot meals, which are likely aimed at Filipinos who tend to expect generous servings of rice. The cabin crew were well groomed and gracious, which worked in a college-type of friendship way but not in a manner that will win them accolades. To be in PAL's A330, with its 3-3-3 economy class configuration feels like being in a crowded bus. There is no elbow room, shoulders and arms spill over to the aisles because the seats are for size 0 body types. The queue for immigration and the wait to get our bags were shambolic and frustrating, respectively. PAL is the sole airline tenant in MNL T2 so they should look after their passengers post-flight. The airline has declared that they are aiming to be 5 Star. I dare say, at the rate PAL is going, 5-Star airlines operating in Manila can rest easy, knowing PAL is everything a 5-Star airline is not.
AircraftA321 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Macau
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no