Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 908 reviews
5/10
4 star Skytrax Rating
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9/10

"cabin crew are approachable"

(Philippines)

Trip Verified | Naga to Clark. Plane departs on time. The cabin crew are approachable and doing a job great also ensuring the safety of the passengers so that there will be no problems during the time of the flight.
AircraftBombardier Dash Q300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNaga to Clark
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"the flight was pleasant"

(United Arab Emirates)

Trip Verified | Manila to Cagayan de Oro. I request to the crew that I want to be transferred in a window seat. The crew politely replied that just wait until the passengers will finish boarding since there are still passengers not yet in the aircraft. So I waited but the crew forgot my request and the plane already took off. When I arrived at my destination airport I found out that there is still a lot of empty window seats in the flight. I hope next time the crew should be aware of the little request of the passengers/customers. Overall the flight was pleasant and smooth boarding.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Cagayan de Oro
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"great service, good food"

(Australia)

Trip Verified | Melbourne to Manila in February 2018, great service, good food and selection of beverages. Very polite and professional flight attendants, can't understand why some people's comments are so harsh.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Manila
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they changed my flight time"

(Philippines)

Trip Verified | I have booked a flight from Manila to Cebu to leave at 1500 and they changed my flight time from 1500 to 1650 - no problem with that, I understand that schedule changes happen. I called them and asked if could they put me on the earlier flight 10.55 instead. However, because my flight had been changed by less than 2 hours, they would not change my flight. Customers and clients should come first otherwise we will use alternative airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Cebu
Date FlownMay 2018
Value For Money 12345
no
3/10

"told the flight is cancelled"

(United Kingdom)

Trip Verified | London to Manila booked for June 2018. Issue was reviewed previously by my partner, however still have not received any response from Philippines airlines despite complaining 3 times. Terrible customer service London to Manila. We booked flights for Thursday 7th June. 3 weeks before our flight date we have been told that the flight is cancelled and we either have to fly a day later and miss the wedding or a day earlier and have to take unpaid leave and deal with work complications because of it. If we had known before we would have chosen a different airline, however 3 weeks before the flight date flights have sky rocketed in price and suitable flights not available so is not an option. What's more the flights we now were cheaper at the time of booking so we have now also overpaid for a flight we did not want. No compensation or apology from Philippines Airlines so far. Very poor service and terrible reliability.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Manila
Date FlownMay 2018
Value For Money 12345
no
4/10

"meals have deteriorated"

(Thailand)

Trip Verified | Bangkok to Manila. The flights I took a few days ago are more than an hour delayed. I noticed that in-flight meals have deteriorated. They used to serve ice cream in the Bangkok route but nowadays the desserts are poor. In flight entertainment is mediocre, movie selections have not changed in the past 6 months. As usual, one has to use the mobile phone or tablet to stream movies. There was no announcement about the online entertainment streaming.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"both flights were delayed"

(Canada)

Trip Verified | Toronto to Manila return, both flights were delayed. The YYZ-MNL flight was delayed by 6+ hours with no explanation or access to food or water. I wrote Philippine Airlines and they responded that delay was weather related. However, both Cathay Pacific and China Eastern took off at 2am as schedule. Philippine Airlines should be more honest for the delay and not blame the weather right away.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Manila
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"do not offer a fish choice"

(Thailand)

Trip Verified | Bangkok to Manila. I have flown this flight numerous times to get to Cebu City via Manila as there are not many other options. Pal now have a direct flight from BKK to Cebu City but it leaves in the middle of the night so it is not an option. Booking online with PAL is not easy. My final destination is Cebu City and it is almost impossible to get a good connection in Manila as PAL gets the time of the flight from BKK to Manila wrong. They list it as a 4.30 hour flight and it is a 3.30 hour flight. I paid for a better seat choice near the front of economy but it turned out the flight was almost full so people that did not pay were sitting net to me which is unfair but that is how it goes. The major upgrade to this flight is now after years of complaining they do have in-seat tv's on the flight. This is nice and the selection was not too bad. The internet on board was slow. They do not offer a fish choice, only chicken and pork. They have a good selection of drinks to choose from. Flight attendants were polite and professional and efficient. At Terminal 2 MNL the baggage took over 30 minutes to arrive.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"not really worth the extra money"

(Thailand)

Trip Verified | I wanted to try the new direct flight from Cebu to Bangkok that started recently and choose business class to see what services were offered. When I arrived to check into the flight there was no line for business class. When I mentioned this to the man checking me he laughed and yelled over to his colleague who said she forgot to light up the sign (she was playing on her phone at the time). I was given a pass to the business class lounge and a special line pass for BKK Immigration. The lounges is not a PAL lounge but an independent that all airlines use. It was OK but in no way special. The food was disgusting. They had a wine selection and only one brand of beer. Internet speed was slow but usable. Upon boarding the flight there was no special line for business class so I waited with other passengers. It turned out I was the only person in business class. There are 12 seats in this class, 4 per row, which are wider than economy and fairly comfortable but the seats barely recline so there was no way I could sleep on the flight. The tv screen is about the size of a small tablet and the selection was terrible. I was offered a menu with drink and meal selections. The food and wine were poor. Service was good in the beginning but after about 45 minutes the flight attendants seemed to be eating and chatting and then 4 of them including the flight purser went to sleep in the business class section! I understood that it was a turnaround flight for them from Bangkok so I guess they needed to rest but I kept thinking what would happen in the event of an Emergency? Hold on passengers we need to wake up the flight attendants and flight Purser! So the bottom line is it was not really worth the extra money for business class on a small plane with PAL. Save it for the larger jets where you can get a seat that reclines more. My luggage arrived in the middle of all other passengers luggage which was disappointing as it should arrive before. Clearly PAL have not worked that out with the baggage handlers at BKK airport. I would put them at 3 star only at this time.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCebu to Bangkok
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



6th October 2018 : Philippine Airlines response

We're deeply sorry that this experience brought an unfavorable impression, John. That should not have happened, and we apologize. We'll make sure this will not happen again.

1/10

"have to fly a day later or earlier"

(United Kingdom)

Trip Verified | London to Manila. We booked flights for Thursday 7th June. 3 weeks before our flight date we have been told that the flight is cancelled and we either have to fly a day later and miss the wedding or a day earlier and have to take unpaid leave and deal with work complications because of it. If we had known before we would have chosen a different airline, however 3 weeks before the flight date flights have sky rocketed in price and suitable flights not available so is not an option. What's more the flights we now were cheaper at the time of booking so we have now also overpaid for a flight we did not want. No compensation or apology from Philippines Airlines so far. Very poor service and terrible reliability.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Manila
Date FlownMay 2018
Value For Money 12345
no



6th October 2018 : Philippine Airlines response

We're truly sorry that this happened, Jessica. Please allow us to look into this. May we know if you have already raised this matter to the concerned offices like PAL WeCare Customer Recovery Office or PAL Social Media team? Thank you.