"no entertainment"
30 reviews Doug Dumpa (Philippines)
Aircraft | A330-300 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Manila to Singapore |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
23rd March 2019 : Philippine Airlines response
Hi, Doug Dumpa. We regret to hear of your disappointment. :( However, please do note that while embedded TV screens are not available on your flight, we have other in-flight entertainment systems that you can use on-board. You may ask our cabin crew for further assistance on this. :) You may also check the link below for the list of our inflight entertainment systems. https://www.philippineairlines.com/ph/Home/myPAL-IFE2 Thank you and we hope that you'll give us another chance to delight you on-board!
"flight was cancelled"
Azriza Ahmad (Malaysia)
Aircraft | A330-200 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dubai to Kuala Lumpur via Manila |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
23rd March 2019 : Philippine Airlines response
We're truly sorry to disappoint, Azriza Ahmad. :( We understand how inconvenient this was, especially given that you are travelling with 2 kinds and our sincerest apologies for this. :( Cancellations and delays may be caused by different reasons and rest assured, we wouldn't have our flights disrupted if it wasn't deemed necessary. On your baggage, we sincerely apologize for this. There is certainly no intention to cause you any disservice. :( We assure you that we have already taken note of your reported experience and we'll have this forwarded to the concerned offices for their attention and service enhancement. Despite this, we hope that you'll give us a chance to make it up to you on your next flight with us. Thank you.
"Food was abysmal"
G Lang (Australia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tokyo to Sydney via Manila |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
26th March 2019 : Philippine Airlines response
We're truly sorry to disappoint, G Lang. :( While there are no embedded TVs onboard, we assure you that there are different entertainment systems inflight. You may ask for assistance from our cabin crew regarding this on your next flight with us. :) We have also taken note of your feedback regarding our inflight food. We'll have this coordinated with our Catering team for their assessment. However, please do note that we only rent the said terminal. We highly suggest to have this coordinated with MIAA. Thank you and despite this, we hope that we'll get to see you again on-board.
"Flight back was bumped"
Michael Taylor (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Legazpi to Manila |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"fantastic improvement"
Steve Rice (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to London |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th March 2019 : Philippine Airlines response
We strive hard to improve our services and we are grateful that you appreciate our efforts, Steve! Thank you very much for complimenting our services. Our fleet expansion is continuous as we want our valued passengers to experience the 4-star service of Philippine Airlines. We hope to have you again on-board soon, Steve! Thank you once again.
"an 8 hour delay"
C Mottas (United States)
Aircraft | Boeing 777-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Bangkok to Manila |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
20th March 2019 : Philippine Airlines response
Our deepest apologies for the inconvenience you experienced with your recent flight with us, C Mottas. We understand your sentiments and we know that you are expecting us to handle this well. Recent runway closure of Manila International Airport affected many flights both international and domestic routes. We apologize if your flight was one of the affected flights. We appreciate that you shared your feedback to us, C Mottas. We'll take note of this and we'll do our best to avoid the same situation in the future. Thank you.
"rew was outstandin"
Kiana Foster (United States)
Aircraft | A330-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Honolulu to Manila |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th March 2019 : Philippine Airlines response
Thank you for choosing PAL, Kiana! We always strive to do our best for us to improve our services. We are always grateful whenever our valued passengers are sharing how delighted they were with our effort. Hoping to have you again on-board, Kiana! We'll take note of the points that you shared to us. Have a great day!
"Flight fantastic"
Roderick Glenn Dy (Philippines)
Aircraft | A319 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Manila |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th March 2019 : Philippine Airlines response
We are glad that you were satisfied with our service. We always value the feedback being shared by our valued passengers as it helps us improve our services. We hope to have you again on-board soon and continue to experience the Buong Pusong Alaga of Philippine Airlines. Thank you very much!
"cabin crew were the best"
M Davidson (Australia)
Aircraft | Boeing 77W / A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Singapore via Manila |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th March 2019 : Philippine Airlines response
Thank you for your continued patronage, M Davidson! We are glad that you enjoyed your flight with us. We are also thankful for the kind words that you shared regarding our services. Hope to see you again on-board soon!
"new aircraft was great"
G Letinio (Philippines)
Aircraft | A330-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Singapore to Manila |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
26th January 2019 : Philippine Airlines response
Hi, G! We're glad to hear that you've enjoyed your flight with us! We have taken note of your feedback regarding our in-flight service and we assure you that we'll have this forwarded to the concerned offices for their service enhancement. We hope to see you again on-board!