Philippine Airlines

✅ Trip Verified | Manila to Cebu. Boarding at PAL is a long queue at the tube because people get stuck in that area due to the lack of discipline at the boarding gate where the staff just let people in irregardless of seat number. The grouping has no time space in between, so the passengers crowded even the plane aisle.

✅ Trip Verified | Coron to Cebu. Lots of small letters in the conformation. While booking I choose the 20kg check-in baggage. When we arrived at the airport of Coron the guy behind the counter was telling us that we only could check-in 10kg. I showed him the tickets and told him we payed for 20kg, he told us that we were only allowed to take 10kg per person because we would fly with a small aircraft or we had to pay 200 philipino peso per kg. After calling his manager she showed us a sentence in our confirmation that said that if you fly with a small aircraft it is only 10kg check in baggage. I think it is ridiculous that they let you pay for 20kg and when you are checking in the baggage you have to pay again a ridiculous amount of money. We had to pay 7800peso (4 pax), 2 times the ticket price and 135euro.

✅ Trip Verified | Manila to Sydney. My family had an early flight on 18 February PR214. So at check in we discovered that we were in excess in our baggage (fault admitted). The PAL ground crew advised us that we had to remove things, but not in a way that sounded like she cared. So were told not nicely to move elsewhere and fix it, causing stress to myself and family - bearing in mind this was around 4am in the morning. We eventually repacked and she then proceeded to refuse to seat us together said she couldn't or didn't want to do it. She kept citing baggage regulations about weights - nowhere was a sign that said what was the weight for each type of baggage apart from the 25kg (not even on the website) you need to fix this. This was a disappointing start to our holiday, partly caused by someone who obviously didn't want to be there judging by the fact she didn't smile at all - her colleagues seem to manage it! The rest of our journey was acceptable but this experience reflects badly on PAL.

✅ Trip Verified | Manila to Tacloban February 2019 was a flight I always expect with PAL, on time & fast check in procedure. This is a 45-minute flight and was served snacks on board which was a good gesture. Ticket price was average since I purchased my ticket almost 2 weeks before travel. All in all it was flight nothing to write home about and expected from PAL which didn't disappoint. As always crew were doing their job well.

Not Verified | I'm boarding a flight to Guam leaving at 10pm, arriving 4am. On an overnight flight how do the business class seats not go flat. Ridiculous. In future please advertise these seats as what they are, premium economy, not business. This kind of false advertising results in very tired and irritated customers.

✅ Trip Verified | Singapore to Manila. The check in counter was so kind that she advised me to repack my luggage due to the excess of 10kg, after which I was asked to pay only for the 5kg excess. The seat was also comfortable and has enough width and legroom. And as usual for this route, there is no entertainment as there is no monitor on each seat.

✅ Trip Verified | Manila to Singapore. I rode the recently refurbished Philippine Airlines A330. The flight was very full so I could not pick the seats that I wanted. The checkin process had very long lines. Thankfully, because our flight was about to depart, the staff allowed us to cut in. The boarding was very fast and efficient. But the plane took very long to depart, we were waiting for almost 1 hour before we started moving. Service was always superb though. The food was hit and miss. One option was very bland while the other was tasty. I was able to sample both because I got really hungry and asked for another serving. The entertainment was just okay. Screens were responsive but most of the movies available I've watched already. Seats were very comfortable for a short flight, I was able to take a good nap.

✅ Trip Verified | Cebu to Legazpi. Flight was smooth. Left & arrived on time. First time to ride Bombardier aircraft and I liked it. Aerial view from Cebu to Legazpi was awesome. Light snack on this 45 minutes flight. Crew were wonderful. Clean aircraft.

✅ Trip Verified | Manila to Toronto. Pre Departure Gate at Ninoy Aquino International Airport Terminal 1 is a Chaos. This is always a problem. Ground staff should put Boarding Group in a well organized manner like in Toronto so that people should know and start to line up if they will able to see a Boarding Group line from A- C. Pal should also allow passengers to bring a bottled water with them. Like in Toronto Airport passengers bound for Manila are allowed to bring bottled water. 3X to go for security checked is a big hassle knowing that at the final security before boarding a bottled water is not allowed. Aircraft leave on time. Pilot and its crew are awesome informing ahead of a turbulence might encounter. Flight attendants are friendly and nice and inflight meals are delicious. But Inflight Entertainment like movies are only few to select hope Pal would upgrade its movie selections. Overall my experience was okay.

✅ Trip Verified | Hong Kong to Manila. It was a really good experience and exceeded my expectations. The WiFi on board was great, the on-board service too. I just think they could start to play the relaxing music before the landing like Cathay Pacific.