Philippine Airlines

✅ Trip Verified | Osaka to Manila. I found the food very plain and tasteless and vegetables mushy. The legroom very tight on this A321 and very uncomfortable, no inflight entertainment provided on a seatback TV.

✅ Trip Verified | Sydney to New York via Manila. Booking website didn't work well for me and Check in wasn't possible online. At the airport, on a single ticket I could not check through both sectors, even though my luggage could. NAIA T2 was a horrible place to wait. It felt more like a bus terminal than an airport, minimal facilities and extremely uncomfortable. No pay per visit lounge either. Did not have my beverage selection on first drinks. Meal selection ran out before the cart was half way down the plane. Nothing worth watching on inflight. Wifi ran out before I'd used it - somehow after I'd switched it on, my phone went through 30MB while it was on standby. Not PAL's fault but a more generous quota would be better. Baggage was left behind and didn't arrive until the net day where I got 10 minutes notice of its delivery. This was my fourth flight sector with PAL on a single reservation. Every flight departed late, shortest delay was 1 hour, longest was 3. Every flight had inadequate stocking of inflight food and beverage. I would only use PAL again as no other airline could travel the very specific route I required.

✅ Trip Verified | Manila to Brisbane. Departing Manila into Brisbane, 18 April in business class, on time. Luggage and security check went smoothly, check-in was quick and staff helpful for me and hubby be seated together. Boarding was orderly, cabin was clean with FA ready to ease flow of passengers traffic. Food was great, reasonable portion and good selection of both food and drinks. Flat beds with pilows and quilts so comfy and light, had a good hours of snoozing and resting. Great service from FA assigned in our cabin. IFE, great, only complaint was toilet/lavatory water-less tap but a provision of big bottle of mineral water been provided which is a lot better than without. 30mb free wifi good but can be better with more. Purser distributed "free" more wifi last hour before arrival which was useless. Kudos to PAL keeping up with its 4star rating. Great flight.

Not Verified | Sydney to Manila. Initially they had an hour delay, then they embarked and we were in flight standby for 4 hours without any food or proper updated. Then disembarked for another 3 hours to next embankment but again after 2 hours sitting in plane on standby they disembarked and cancelled the flight. I had hotel booking in Manila just for a night which I missed, I also have another flight to to take from manila early morning tomorrow.

✅ Trip Verified | Manila to Iloilo on 29th March. Plane pushed back behind schedule and took off nearly two hours after. Inflight snack has downgraded and they serve cheap snacks on this 1 hour flight.

✅ Trip Verified | Manila to Bangkok. Worst airline in terms of online check-in. Checking in online is next to impossible so i have to call the hotline to facilitate it. Their migration to the Amadeus syatwm should have allowed ease and convenience, however, the opposite is true. The same thing I experienced trying ro check in on mybreturn flight (PR731 April 17, 2019). I tried all combinations of reflected availble seats as we were automatically assigned middle seats (47B and 48B) hoping to be seated next to each other. After trying maybe a hundred times, i gave up as an error pertaining to seat change occur all the time.

Not Verified | Manila to Toronto. I am a senior travelling with my wife and mother. We have paid premium economy tickets on PR118 for April 14. We called PAL customer service to request wheelchair service in Toronto. We were initially told our reservation was cancelled. After probing we were told there was a change of aircraft and premium economy was no longer available and we were downgraded to economy. No mention of compensation or recovery of the fare difference. Also we never received notification of the downgrade. Customer service suggested going to the airport and ask about compensation or upgrade when we check in for our flight. After pushing they said a voucher for the fare difference will be provided at the airport - but these vouchers are only good on PAL. I spent an hour at the PAL ticket office making my case. Did not get any further and was told that I either travel in economy on the 14th, travel on the 15th on the class we paid for or get a refund. They also suggested sending an email to PAL customer care. I sent an email and am still waiting for a reply. Looks like our only option is rebooking on another day. April 11 I called PAL customer service who said they will waive the rebooking fee if we rebook for April 15 a day later than our original reservation. No more compensation because they provided same class of service - it apparently doesn’t matter that it wasn’t provided on the day they were supposed to - this is a huge disappointment. It looks like their procedure with aircraft changes is to downgrade passengers and not tell them about it until they are checking in at the airport.

✅ Trip Verified | Manila to Davao. Today's flight is delayed for 2.5 hours. To make matters worse, when checking in - even if there is an option on their website to change seats - you can't change the seats anymore unless you upgrade to a bulkhead seat or exit row! Plus, they downgraded the snacks that they are offering starting this year. For the Filipino people get your act together PAL.

✅ Trip Verified | A bit disappointed for their boarding time management. Last week when left Brisbane to Manila, the flight was delay for an hour and half. Arrived Manila and then about to take off to Haneda, there was another delay and arrived Haneda 30 mins late. The same thing is due to happen again for the flight to Brisbane today.

✅ Trip Verified | At last, for the first time on this airline, I’ve flown a comfortable aircraft with TV monitor at its seats on this route. The service crew on this particular flight, PR507, were also very attentive, that when I press the “call” button, they were there in seconds. When I asked for the arrival card, the stewardess did not forget, and brought that to me. In many PAL flights, the service wasn’t like this. I also pre-ordered non-fat food, and it was readily available and I was served first. Exceptional service on this flight, and I hope they can emulate to all their flights, even on domestic routes.