"flight was decently good"
F Lavisco (Philippines)
Aircraft | A321-231 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Busan to Manila |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st June 2019 : Philippine Airlines response
Hi, F Lavisco! We're glad to hear that you've enjoyed your flight with us from Busan to Manila. We have also taken note of your feedback regarding NAIA Terminal 2 and we assure you that we are taking steps to help the decongestion of the said terminal. Regarding the inflight food, our apologies if we were not able to provide you with your preferred meal. However, you can always request for your meal at least 48 hours before your ETD so that you can enjoy your flight fully. Thank you for taking the time to share this with us and we look forward to seeing you on-board!
"they’re not liable for it"
S Lamate (Philippines)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Taipei to Manila |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
21st June 2019 : Philippine Airlines response
Hi, S Lamate. We're truly sorry for the inconvenience that this has caused you. This is certainly not the experience we want you to have with us. On delays, we assure you that this happens only when it is deemed necessary. We regret to hear of your dissatisfaction regarding our inflight food and the aircraft that your flight has utilized. However, please let us explain that although there are no embedded inflight systems on the said aircraft, you may download our myPAL Player app on your phone/tablet and you can enjoy movies or music on it on-board. For the damaged baggage, please note that you'll need to file a report upon arrival for us to investigate your concern. A bag without any PIR reported upon arrival is considered as received in good condition. We assure you that we have taken note of your feedback and we'll have this forwarded to the concerned offices for their attention and service enhancement. Thank you.
"flight was fully booked"
B Peirs (Philippines)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bacolod to Manila |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
15th June 2019 : Philippine Airlines response
Hi, B Peirs. We sincerely apologize for the way this situation was handled. :( We assure you that we'll talk to the concerned staff to avoid recurrence of this. We're truly sorry for inconvenience that you experienced on your flight from Bacolod to Manila. :( Despite this, we hope that you'll give us another chance to delight you in your future travels so we can try to make it up to you. Thank you.
"Didn't expected service to be so bad"
1 reviews A James (Philippines)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to Cebu City |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
15th June 2019 : Philippine Airlines response
Hi, A James. We're so sorry to hear of your disappointment. :( This is certainly not what we'd like to hear. We sincerely apologize for letting you down on your last flight with us especially when it comes to inflight snacks. :( We hear you and we assure you that we have already coordinated with our Catering team regarding this for their attention. On the Skytrax voting, we apologize as well if that's what we made you feel. Instructions were only given but not forced to passengers. We have only provided the said instructions to help us raise our flag in the "World's Best Airline". We highly appreciate your feedback as this certainly helps us in enhancing our services. Thank you and despite this, we hope that you give us another chance to make it up to you on your next flight with us.
"delayed by 3.5 hours"
S Dean (Australia)
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tokyo to Sydney via Manila |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
15th June 2019 : Philippine Airlines response
Hi, S Dean! We're truly sorry for the inconvenience that this has caused you. :( Delays may be caused by different reasons and rest assured, we wouldn't have our flights disrupted if it wasn't deemed necessary. Please let us apologize as well for the way our crew has made you feel and for your delayed baggage. We have taken note of your reported experience and we'll have this forwarded to the concerned offices for their attention. Thank you for taking the time to let us know as this will certainly help us in continuously enhancing our services.
"No apologies from flight crew"
A Lamarones (Philippines)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Laoag to Manila |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th June 2019 : Philippine Airlines response
Hi, A Lamarones. We're truly sorry that we and our cabin crew let you down on your last flight with us from Laoag to Manila. :( Regarding our inflight snacks, we sincerely apologize for the disappointment you've felt. We hear you and we assure you that we have already coordinated with our Catering team for their attention and assesment. Despite this, we hope that you will still give us another chance to delight you in your future travels. Thank you!
"all my flights delayed"
G Ison (Philippines)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Puerto Princesa to Manila |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th June 2019 : Philippine Airlines response
Hi, G Ison! We're truly sorry for the disappointment you've felt. We too do not want to delay our flights as we know how inconvenient it is for our passengers. However, we hope for your understanding as we wouldn't disrupt a flight if it wasn't deemed necessary. As you've mentioned that it was due to aircraft maintenance, please do note that this was to ensure your safety which is our priority. We'd like to apologize as well for the way that the said delay was handled. We assure you that we have your reported experience noted and we'll have it forwarded to the concerned offices for their attention and service enhancement. Thank you.
"I found the food very plain
Mike Ly (Philippines)
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Osaka to Manila |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
28th May 2019 : Philippine Airlines response
We are sorry if you were disappointed with our inflight service, Mike. We'll take note of your feedback and we'll look into this. We appreciate that you brought this matter to our attention as it will help us enhance our services. Thank you, Mike!
"inadequate food and beverage"
Mark Morton (Australia)
Aircraft | A350 / A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to New York via Manila |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
28th May 2019 : Philippine Airlines response
Hello, Mr. Morton. We appreciate that you shared these concerns to us and we assure you that we'll be taking note every point that you raised. We would like to share to you that you may also try using your ticket number should you wish to check-in online if in case the booking reference will not work. Also, we'll coordinate with the proper office of the airport to share your concerns regarding above mentioned facilities. Lastly, we are taking note of each feedback with regard to our inflight services so our valued passengers may enjoy their flight hassle-free. Thank you very much for your time, Mr. Morton! :)
"Great service from FA"
Raquel Witjes (Australia)
Aircraft | A321-231 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Manila to Brisbane |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st April 2019 : Philippine Airlines response
Hi, Raquel. We're glad to hear that you've enjoyed your last flight with us! This certainly motivates us to continuously enhance our services. On your feedback regarding our water-less tap, we're truly sorry for the inconvenience that this has caused you. :( We assure you that this does not happen on all of our flights. We have also taken note of your feedback regarding our myPAL Wifi. Thank you as this will certainly help us in our services. :) We hope to see you again on-board!