Philippine Airlines

✅ Trip Verified | Philippines Airlines computer error. I had confirmation of my ticket paid for a upgrade of £1600 from my original economy ticket. Got to Manila airport and was not allowed to travel due to an internal computer error although I have ticket confirmation and paid the extra £1600 on top of economy ticket. There solution to leave me stranded in Manila another 48 hours until they can get me on another flight. Philippine Airlines ticket office admitted internal computer error but lack of sympathy. No compensation. It took me 2 hours to file complaints and am awaiting my business fare to be returned and I am have trouble claiming back original economy ticket returned due the computer error £600.

✅ Trip Verified | Manila to New York. I don't normally fly this route, as I live closer to Clark in the Philippines and closer to Boston in the United States. I originally had plans in New York this time though, so I had an excuse to try this route. Unfortunately, our plane was 35 minutes late to arrive at our gate in Manila. Gate staff asked people to volunteer to check luggage as the flight was supposedly fully booked. However, upon boarding, I found that there were many seats which were never occupied. Otherwise, the gate staff handled the boarding professionally given the late arrival of the plane. We would have made up for some lost time if it were not for delays for taking off. On board the aircraft, the seats were comfortable. I was particularly pleased I was able to fit my small traveling bag in the seatback pocket in front of me. (That doesn't always happen.) An adequate amenities kit was provided. I found the safety video shown to be quite touching--and very Pinoy. As for the food, I was honestly surprised by how creative some of the meals offered were. (The food I have had on Philippine Airlines in the past was usually good, but simpler.) We were served two full meals and a "hot snack," which was basically like a full meal without the standard salad and roll. It was just the right amount of food for the flight--not too little, and not too much. I was a bit disappointed at first that the flight attendants did not come through the cabin offering water and/or juice between services, but I later realized it was a good thing in that I felt no pressure to accept such drinks. I did, however, get very thirsty at one point and pressed the call button. A flight attendant arrived, already carrying a cup of water for me. Impressive! One thing I do not understand, however, is why there is no pineapple juice available. I mean, pineapple juice is found pretty much anywhere in the Philippines. And if Philippine Airlines took a walk on the wild side and offered something like Del Monte Pineapple-Blueberry juice, then the airline could gain a cult following over it, like Jet Blue's serving blue potato chips on their flights in the United States. It would be something that stands out. Perhaps the biggest issue I found with this flight was the entertainment system. While I appreciate that individual seatback monitors were available, there were three big issues. One was that the system had to be rebooted in the middle of the flight and was stalling repeatedly before that reboot happened. The second was that there appeared not to be any games available. The third was a lack of subtitles for films. It seems odd that the Korean and Chinese films did not have subtitles in English or Tagalog. Even for films in English, I know that many Filipinos would appreciate subtitles in English, as the subtitles make it easier for them to understand the film. Lastly, the price for my round-trip ticket was typical of Philippine Airlines: not really expensive, but also not cheap. This is one area where Philippine Airlines could improve. Overall, I enjoyed my flight and am looking forward to my return flight. Salamat, Philippine Airlines, and congratulations on your new 4 Star Ranking!

✅ Trip Verified | Manila to Phnom Penh. For a red flight this is not bad. We just had a hard time checking in online because there was a change of flight departure and arrival that we need to confirm via email. But as family man we hardly check our email when we are in a vacation. Ground staff are helpful but the FAs are not so much.

✅ Trip Verified | Manila to Singapore with Philippine Airlines. Very poor experience. Flight was delayed for four hours, they offered sandwiches and drinks. Crew knowledge was poor and management was rude and dismissive - walked off halfway through talking to me.

✅ Trip Verified | Manila to Bangkok. Philippine Airlines has greatly improved during the years, cabin crew is very hospitable aircraft has been retrofitted to be more modern. The down side is that since they've upgraded to the new Amadeus system their check in process is still slow I guess this is still attributed to the ground staff still struggling with the new system. But over all their new motto of "buong pusong alaga" (whole hearted service) is being upheld so much that flying with Philippine Airlines feel like you're with family

✅ Trip Verified | Melbourne to Ho Ch Minh City via Manila. Every flight was late. Three hour delay out of Melbourne with no prior notice. Service was minimal and staff were mostly disinterested. Food was pretty average, as was entertainment.

✅ Trip Verified | I booked Manila to Bangkok flight to travel next week on May 23 in Business Class on promo fare. I booked this trip knowing they will be using A350. May 14, I got an email that my reserved seat has been changed so I called PAL and found out that they will be using Boeing 777-300 ER. Comparing the two planes with business class seats, the 777 300ER has old school seats so I requested a full refund, but cannot be refunded without the cancellation fee of 100 USD. I think I am entitled for a full refund.

✅ Trip Verified | Manila to Shanghai. At check-in, I told the officer that I will sit together with my colleague, then I paid the travel tax and my colleague took the boarding passes. Only at the gate did we notice that our seats were not together as I was assigned to row 52 and he was to row 72. I had a window seat but a passenger took it just like that. So I just took an aisle seat at the center column. The cabin crew did not really assist or guide the passengers to their correct seat assignment. But it turned out to my advantage as no passenger was on that row, so I was able to lie down to sleep during the flight.

✅ Trip Verified | The flight from Manila to Toronto is very efficient and comfortable. Also, food was great and was delighted that Philippine Airlines improved a lot. Truly deserving to be a 4-star airline in this era. Way to go PAL.

Not Verified | I prepaid my extra luggage online and printed my booking reference where it stated how much extra luggage allowance I have. At the checkin counter in Manila they told me they have no record of my extra luggage. When I showed them my receipt I was advised I need the "real" receipt apparently sent by email. Nobody could tell me why my booking reference included the extra luggage. No arguing or discussion with supervisor and on-site manager helped. Because I had not prepaid according to them the double-rate applied. Absolutely abysmal! Sheer highway robbery! What an airline and what management. I will avoid Philippine Airlines in future! So for ripping me off an extra 3,000 Peso they lost much more in future business. PAL is a disgrace for the Philippines and its wonderful people. What a welcome! I filed a complaint with the airline and they assured me I will get a response. That was 2 months ago.