✅ Verified Review
| Vancouver to New York in business class on their 777-300ER. After taking both flights I would not hesitate to fly with the airline again on the same route. Ground service was good and check in was smooth. At YVR, PAL uses the plaza premium lounge and at JFK the Alitalia lounge. Both provided ample space, food, and amenities. As for the flights, each departed slightly behind schedule (30 minutes), however, the time was made up in the air and both arrived ahead of schedule. The captains kept the passengers well informed of delays and the flight status. The cabin crew were exceptional and attentive, addressing us by last name and checking on us. The meals served on both flights was very good (for both I chose the Filipino option). I would say the service and food is on par with CX, and much better than AC. On the flight to JFK, I got a newly configured Boeing 777 with lie flat seats, and on the return flight an old configuration 777 with angle flat seats (both in a 2-3-2 configuration). These seats were good for the 5 hour flight, however, they are not as good as the pods offered by CX and AC. PAL offered WIFI on the routes which was relatively fast for aircraft WIFI and worked with my device. Overall, my flights with PAL were of a good quality. Their soft product for the two flights was on par with CX and better than AC's on the route. Meanwhile, the hard product was not the best of the three, however, compared to United and Delta which operate the route in the summer season it is much better. Given the price point round trip which is considerably less than the competition, and that on a 5 hour flight hard product is not the most essential aspect, for me they are the best option for flying from YVR-JFK based on these two flights.