✅ Verified Review
| Took a flight from JFK to Vancouver that was scheduled for midnight. Ended up spending 5 hours at the JFK airport and departing at 5am - with no notice or explanations whatsoever. On the way back from Vancouver to JFK, our flight ended up getting delayed for more than 2 hours - again with no notice or explanations. PAL knew the flight would be delayed but did not inform customers until they were at the airport. We did not find out that our flight was going to be delayed until we arrived at the airport. There was no email or notification. We were using the same plane as a flight from Vancouver to JFK. This Vancouver flight was delayed for 3 hours, with that in mind, there was no way that our flight could take off in time if the previous flight was delayed. The worst part was that PAL knew about this delay 10 hours ahead of time and did not notify customers. They also did not update flight status. When we got to the airport, all the PAL employees seemed to know about the delay because there was no one working at the counters. PAL told us that the flight would be delayed for 2 hrs so instead of a midnight departure, we would be having a 2am departure. By the time 2am rolled by, we still did not see the plane and there was no explanation from PAL as to when we were supposed to depart and why we were being delayed. From 2am - 5am, we were requested to switch gates and were told 2x that they were experiencing delays. On the way back from Vancouver, we were told the plane was being delayed for 1 hour; however, we ended being delayed for more than 2 hours -- with no explanation. Philippine Airlines seems to not care about it's passengers at all. After some research, we saw that this JFK to Vancouver flight had been on time for about 40% of the time for the past few months or so. With that statistic, redo your schedule or tell your customers about it. PAL would rather post unrealistic departure times than to change their schedules.