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Philippine Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 351 reviews
6/10
3 star Skytrax Rating
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4/10

"seats are too small"

(Australia)

Verified Review | Melbourne to Manila with Philippine Airlines. Friendly staff inside the aircraft but they make you pay a high price for a low service. No screen, the wifi does not work. A 8h flight without an air show is long. Seats are too small, no space for legs at all. Food was not extraordinary. Not sure I will travel again with PAL.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMEL to MNL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"cheap and cheerful"

(Australia)

Verified Review | Return from Sydney to London via Manila with Philippine Airlines. Really excellent food (other than portions of banana-cake, in packets that were literally unopenable). Abysmal inflight entertainment. Their old A340s just have a few ancient TV screens (4x3 aspect ratio CRTs) hanging down from the cabin ceiling. Be warned, tuck a packet of paper hankies in your pocket before you go to the toilet. Cabin crew don’t seem interested in replenishing the consumables. Maybe this explains the long queues for the lavs in Manila airport. Better than third-rate, but not that much better. Cheap and cheerful.
AircraftA340-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSYD to LHR via MNL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"flight was great"

(Philippines)

Verified Review | I have flown PAL for many years now. Flew from Iloilo to Manila. No personal in-flight screen on this flight since it is roughly a 1 hour flight within the Philippines but they do have overhead screens that plays comedy shows. Meals provided to every passenger. Flight from Manila-Iloilo-Manila was great, the MNL-ILO leg was a sunrise flight so the plane was not that full, the return flight was a red eye flight. Upon arrival in Manila, sadly we were deprived of using the Passenger Bridge, instead we were boarded on to a bus to direct us to Terminal 2. Overall, the flight was great from check-in to landing up to getting the bags. I will continue fly Philippine Airlines.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteILO to MNL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"an ancient A340 from Iberia"

(United States)

Cebu to Los Angeles with Philippine Airlines on an ancient A340 handed from Iberia. It's ridiculous that all of its competitors like CX, BR, SQ and OZ have state-of-the-art, brand new and comfortable planes flying across the Pacific but PAL flies this aging fleet. Stepping on board, you immediately feel like you're back in the 90s. No proper IFE, outdated lighting, sound system, cheap seat fabric and minimal legroom. The funniest part is that these birds are a new addition to PAL, they could have at least bought a second-hand aircraft from this decade (i.e. ex-Emirates planes). The only saving grace are the friendly crew who are visibly embarrassed by this product. Food was delicious and drinks were plenty. The fact that this is a nonstop flight isn't even an advantage. You're better off connecting through Manila to catch the 77W or better yet fly through HKG, TPE, ICN or NRT to be on a better airline at the same or even cheaper price.
AircraftA340-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCEB to LAX
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"main concern is the inflight entertainment"

(Philippines)

Verified Review | As much as possible I tried to avoid flying with PAL becasue of my past experiences of delayed flights and poor services. Due to a lack of available seat on other airlines I was forced to take PAL instead. As the usual the flight was delayed, although it was only delayed less than an hour. My main concern is the inflight entertainment, I rated it as very poor for the following reason, first there is no individual entertainment in seat and if you want to watch a film or listen a music, you have to download the app on your phone. We all know that watching thru an iphone will consume the battery in less than an hour and there is no electrical outlet provided near the seat. 2 hours entertainment for an almost 10 hour flight. Secondly, the seat distances are too narrow. No room to sleep and when the person seated next to you needs to go to WC, you have to get out of your seat so that they can move out.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMNL to DMM
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"if the price is right - a good option"

(Philippines)

Verified Review | Second time flying Philippine Airlines to Hong Kong in 2 weeks in business class. Ground service in Manila had the same quick check in and average to adequate lounge services. Hong Kong was the same with access to the Hong Kong Airlines VIP lounge. Outbound flight was similar to last time with the same flight crew and same warm service. Same breakfast options and still good. Return a week later on PR 301, same aircraft, different crew. I think for a bare bones J class, it would be the crew that makes for a good or bad experience. The flight attendants, while on appearance looks more experienced than those on the inbound PR 300 flight, were definitely less warm and more robotic. Considering that there were basically no amenities nor added services such as IFE on PR business class, I felt like the only advantage to business class on the MNL-HKG-MNL route is the better meal as the seat comfort hardly matters on the short 90 minute hop. Baggage claim was quick for both legs. If the price is right, this would be a good option.
AircraftA330-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMNL to HKG
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"whole experience a pleasure"

(United Kingdom)

Verified Review | An excellent experience on Philippine Airlines recently from Sydney to London via Manila. The airport staff at Sydney upgraded me to business class on the first leg of the trip for free which was a great experience. The cabin crew were very friendly on both flights and the whole experience made the trip a pleasure including all the staff in Manila. I will certainly consider flying PAL on my return trip from London to Sydney in a few weeks and I would recommend PAL 100% to my friends and relatives, the best flying experiences I have ever had.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSYD to LHR via MNL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"warm, friendly and sincere service"

(Philippines)

Verified Review | First time on Philippine Airlines business class, I have read conflicting reviews of the product and I must say that while there is still lots of room for PR to improve on, it cannot be denied that for the price paid, there is much more to be happy about. Flew from Manila to Hong Kong. To get the bad out of the way, the penny-pinching of the company can be seen in the half baked lie flat seats. There is the absence of IFE, which they try to compensate for by giving pre-loaded iPads. The entertainment selection is good, but the lack of a space to place it means you watch on your tray table, which is impossible at mealtime. There is also the absence of the side console to place the welcome drinks. The 2-2-2 configuration is such that if you prefer a window seat, you have no direct aisle access and the modified herringbone means that at the lie flat position, spaces between adjacent seats overlap. PAL dropped the ball here. Check in was passable and the lounge is a good way to escape the chaos that is the transit area of T2. Wifi is onboard to stream their entertainment, but was spotty the few times I used the service to browse/email. Now the good - the Philippines is strong in the service sector and this can be seen in the warm, friendly and sincere service of the flight crew. They can be chatty without being intrusive and seem to have a good gauge on when you need to be left alone. The highlight of the flight is the food. CX only serves pathetic pastries on their MNL-HKG-MNL hops. PR serves full meal service and on J class, it is the saving grace along with the flight crew. Breakfast on the onward leg and dinner on the return had ample and tasty servings. Drink selection reasonably wide and the desserts were fantastic. Because seat comfort didn't matter on this short trip, I would highly recommend this product.
AircraftA330-300
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteMNL to HKG
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"not yet up there with big airlines"

(Hong Kong)

Verified Review | The 11am flight out of Hong Kong to Manila nowadays has changed to the bigger aircraft which is fitted with the latest seats in a 2-2-2 configuration. Comfortable when it's upright and in a relaxed position, a little tight and cramped in space when it's fully flat. Most airlines would use a 1-2-1 instead of 2-2-2, this type of seat feels particularly tight when 2 persons in them. For this short flight, it's fine, I wouldn't recommend if flying longer than 5 hours on them. Service is good, efficient and with lots of smiles. Philippine Airlines doesn't really provide TV screen on each seat for entertainment, even on this new one. iPad is given to business class passengers, with a free but low quality in-ear type headphone provided. Selections are limited, and there are only a very few games. Bring a book or something to kill time. Food is delicious but in small portion. People with bigger appetite like myself might go hungry, like myself. Drinks are frequently topped up, their service is quite impressive. Honestly, it is not yet up there with the big airlines with 4 or 5 stars, but it's doing its best and trying harder than before.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteHKG to MNL
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"overall it was fair "

(Philippines)

I flew Philippine Airlines A340 to Sydney from Manila. During check in at Manila the check in was fast because they have many counters that are open and it's general. The flight was on time and the cabin crew was friendly. The food onboard was good. But there were no seat back IFE but a tv that goes out from the ceiling but they also provide an app which calls "mypalplayer" and with that app you can use your devices to watch movies etc but very uncomfortable because you're holding something instead of relaxing. The seat wasn't really comfortable and one more thing about the cabin is that you can see that the cabin is old and during inflight there were minimal lights, unlike other airlines they have blue lights and stuffs above the overhead bins. Overall it was fair and hoping Philippine Airlines will improve its service .
AircraftA340
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMNL to SYD
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes