✅ Verified Review
| First time on Philippine Airlines business class, I have read conflicting reviews of the product and I must say that while there is still lots of room for PR to improve on, it cannot be denied that for the price paid, there is much more to be happy about. Flew from Manila to Hong Kong. To get the bad out of the way, the penny-pinching of the company can be seen in the half baked lie flat seats. There is the absence of IFE, which they try to compensate for by giving pre-loaded iPads. The entertainment selection is good, but the lack of a space to place it means you watch on your tray table, which is impossible at mealtime. There is also the absence of the side console to place the welcome drinks. The 2-2-2 configuration is such that if you prefer a window seat, you have no direct aisle access and the modified herringbone means that at the lie flat position, spaces between adjacent seats overlap. PAL dropped the ball here. Check in was passable and the lounge is a good way to escape the chaos that is the transit area of T2. Wifi is onboard to stream their entertainment, but was spotty the few times I used the service to browse/email. Now the good - the Philippines is strong in the service sector and this can be seen in the warm, friendly and sincere service of the flight crew. They can be chatty without being intrusive and seem to have a good gauge on when you need to be left alone. The highlight of the flight is the food. CX only serves pathetic pastries on their MNL-HKG-MNL hops. PR serves full meal service and on J class, it is the saving grace along with the flight crew. Breakfast on the onward leg and dinner on the return had ample and tasty servings. Drink selection reasonably wide and the desserts were fantastic. Because seat comfort didn't matter on this short trip, I would highly recommend this product.