✅ Trip Verified
| Los Angeles to Bali via Manila. The plane was late arriving at LAX, so we were late leaving for Manila. We had to circle the airport for an extra hour before landing because traffic was backed up. The passengers connecting to the Denpasar flight were herded via shuttle buses to the next plane. The doors closed shortly after, but we stayed parked at the gate for another hour before moving to the runway. That was important, because the seven of us were the only ones not to get our luggage when we landed in Bali. We were again 1.5 hours late and it was now 2 am. The agent told us to return the following night at 1am. to retrieve our bags. I explained that I had a flight to another island at noon and it was their responsibility to send my bags along on a domestic flight. They did not send them. All my clothes and all my dive gear for a week on a dive boat sat in the airport for 8 days. I had to scramble to buy a few items of clothing before leaving on the boat. I have been in contact with the airline several times, insisting that they cover the costs I incurred. They had 36 hours after my bags got to Bali to send them on to me before I was unreachable. I couldn't even reach the luggage agent who gave me his phone number, even though I was calling from 1:30 - 4a.m. when he should have been retrieving my bags. I also could not reach Manila, and finally asked my boyfriend in the U.S. to find out where my bags were. I was afraid they would be tossed after 8 days in lost and found. My bags were waiting for me when I returned to Bali, but I spent almost $400 in dive rental and basic purchases. And to add one last irritation, my row of seats on the 13.5 hour returning flight from Manila to LA had no power. We had no screen to watch movies, no light to read by, not even a working attendant call light. The purser apologized for our lack of power and gave us miles on PAL, as if I would ever fly their airline again.