Peruvian Airlines

✅ Verified Review | I was a victim of Peruvian Airlines too. On March 20, 2016 there was an aborted takeoff of a Peruvian Airlines flight 218 in Cuzco. All flights in and out where cancelled. Peruvian Airlines did not communicate anything to us. Peruvian Airlines checked is in and took our baggage for our flight late in the afternoon despite having "delayed" most previous flights that day. Our flight never made it to any departure board or gate sign. All announcements were in Spanish only and very few Peruvian Airlines customer service reps spoke enough English to answer questions. When we were able to find someone to communicate with, we received incorrect information. We were basically left on our own to follow masses of people running from one place to another as instructed in Spanish. To make a 21 hour long story shorter, after waiting a day in the Lima airport, Peruvian Airlines ended up sending people to hotels for a couple hours with instructions to be back at the airport at 2:30, 3:00 or 3:30am depending upon which Peruvian Airlines representative you talked to. Peruvian airlines could not find our luggage so we had to make due (Most people did manage to get their bags). Peruvian Airlines promised two additional flights for a 4:30am departure. We stood in line for another 5.5 hours and finally had a boarding pass with a departure time in the past (you can imagine my scepticism). We finally make it to Cuzco in the afternoon of the second day. One might give Peruvian Airlines a pass for poor contingency planning in the event of an aborted takeoff, but five days later, we had a similar experience with Peruvian Airlines on the return trip. Another day spent in the airport, flights delayed multiple times, poor communication from Peruvian airlines. Our connecting flight on another carrier was missed after 3 delays of our Peruvian Airlines flight. I am now in waiting in an airport lounge on Easter Sunday, my family back in the US. Thank you Peruvian Airlines! Fortunately United Airlines was able to change my return flight without any additional penalty. Unfortunately there isn't anything anyone can do to compensate me for lost time and stress. I will never fly Peruvian Airlines again. If you do, consider yourself fairly warned and plan for an additional day on each end of your travel dates.

We arrived at Cusco airport at 4:45am for a six o'clock Peruvian Airlines flight to Lima with connections to Chile. The flight was cancelled due to aircraft issues but they never announced the cancellation. Then they booked us on a later flight to Lima and told us we would have to find our next flight to Chile when we got at Lima. Terrible service and the seats are so cramped they are ridiculous. If you want on time service with more comfort choose another airline.

We had a delay for 5 hours with the excuse of bad weather at Lima. But when we where flying back from Cusco they cancelled our flight because of the bad weather, meanwhile LAN and Avianca were operating normally. Apparently Peruvian Airlines doesn't have a sofisticated GPS System that it's used for landing when there is fog. So that's the reason why they always have problems with bad weather. We had to buy new tickets with LAN, because Peruvian told us that we can be stuck in Cusco for a minimun Of 2 more days until they can get us space on a flight. We Had our flight Back to CR so We couldn't wait. Of course they don't want to pay us back the tickets, because they don't refund bad weather issues.

Peruvian Airlines motto is punctuality and service and they failed at both. The flight from Lima to Cusco was delayed due to "mechanical difficulties" we were told. A new time was given, which they failed to meet. The same thing happened when returning from Cusco to Lima. Again, told there were mechanical difficulties. This time the delay was four hours. Being given the same excuse twice led us to believe it was a standard line they gave passengers (weather is another). We found out later that what they were doing was pooling passengers. So if several flights were only half full, they bump people until they can get them all on one flight so they can save a buck. Outrageous. Not only that, some of the passengers had their flights changed from noon, to 2, to 3, to 5. Only to be told in the end that they wouldn't have a flight out of Cusco that day. I will never fly with Peruvian Airlines again, and I will tell all my friends and acquaintances of the poor service and intentional delays.

Flew Peruvian Airlines from Lima to Cusco, flight was delayed 7 hours. Flight from La Paz to Lima was delayed 6 hours. They appear to intentionally over-schedule and then combine flights as they please, leaving customers stranded at airports with little information and hours of delays. It's incredibly frustrating to watch all other flights take off while Peruvian seems utterly unconcerned about inconveniencing the customers. The fact that their slogan is "puntualidad y servicio" is some kind of joke. Seats are very cramped, and the flights have been shaky (although I'm unsure if that's because of the altitude and climate).

The worst airline. I bought Peruvian Airlines round trip tickets from Lima to Cusco. Upon flying to Cusco the flight was delayed 3 hours for weather when there was no weather problems at all. All other flights were leaving out to Cusco but mine, and caused me to miss my train from Cusco to Machu Picchu. When traveling back to Lima, the flight was scheduled to depart at 6 am. The crew casually strolled in at 8 am with letting anybody know and didn't leave until 10 am causing me to miss my flight from Lima to the states.

Writing this review while stranded at the airport. Was booked for a 6am Cusco to Lima flight today. Saw the cabin crew strolling leisurely to the gate at 8am. Plane did not leave till almost 10am. Reason given was bad weather which is not true. All the other airlines (LAN and Avianca) left around the same time for Cusco. When I checked in at 4.30am, counter staff told me that I will not be able to make it for my 9.30am connecting flight in Lima. It is impossible for the staff to know beforehand how long the plane will be grounded due to "bad weather", unless it was planned. Peruvian Air has 4 flights from Cusco to Lima today. What they did was an underhand method to combine the passengers from the 6am flight and 9.30am flight to save costs. I just checked online, the third flight at 12.30pm is cancelled, but the last flight at 3.40pm is confirmed. I had to pay extra to rebook my connecting flight in Lima. Peruvian Air is not obliged to pay for such expenses because of "bad weather". If the delay is due to aircraft issues, then they are liable to pay. This is not the first time the company has done this. My suggestion is pay extra for LAN or another airline than take your chances with Peruvian Air if you have a connecting flight.

La Paz to Cusco and I am so angry after my experience with Peruvian Air. They will delay your flight if they did not sell enough tickets to combine it with a later flight. This made me miss my connecting flight where I allowed Peruvian Air to have 6 hours to make a mistake. Afterwards they did not help us with flights for the next day or even a hotel for that night. Due to the fact the "weather" was bad, they said it was not their fault the flight was delayed. For 8 hours!! They would not take any responsibility at all. Do not waste your money and buy tickets from another company!

Peruvian Airlines, Boeing 737 from Lima to Cusco on an aged plane but clean. We had an hour delay but was not airline’s fault. They had us for 35 minutes waiting with doors closed but the LIM control tower was not giving the go ahead. 3 flights from LIM that we had and all of them were delayed, very unorganized airport. The airline was OK, they served sandwiches and drinks on an 1 hour and 15 minutes flight. Ticket value is great because they do not charge the tax of $85 each way that other airlines charge. Reading the reviews, I was afraid but our experience was OK.

4 hours late, horrible customer service! We had a flight from Cusco to Lima with Peruvian Airlines. The agents were disorganized and never bothered to make announcements about what was going on as the departure time came and went. About 1.5 hours after the departure the agents disappeared (without providing any answers) and we had no choice but to leave the secured area and go to the ticket counter to find out what was going on. There we eventually found out that our plane was experiencing mechanical problems and the flight would most likely be leaving about 4 hours late. When we eventually arrived in Lima there was no one there to help the 20 or so passengers who had missed connections. We made our way to the ticket counter where the agent there insisted that she had to take all of our passports into the back room in order to look up our missed flights. She and one other agent would appear from time to time and give us scant answers and then dodge into the back room while the increasingly disparate group barraged them with more questions. We were stuck in the ticketing area for another 4 hours with no access to bathrooms, food, water, wireless or anywhere to sit as all of that was on the other side of the security check. Eventually the agent came out and explained (in Spanish only and disregarding the 75% of us who did not speak Spanish, though we had spoken with her in English earlier) that they were sending us all to a hotel for the night and would try to find us flights to our final destinations and let us know later. At the hotel we asked a waiter and he said that there were people at the hotel almost every day whose travel plans had been waylaid by Peruvian Airlines. We eventually got a note from the hotel reception that the airline had arranged a flight to Miami the next morning. However our final destination was Charlotte. We tried the customer service number but got no answer and we ended up booking a flight from Miami to Charlotte for $950 at our own expense. While leaving the hotel that morning we spoke with a teenage girl traveling alone who had been on our flight. She was trying to get home to the UK and had not received any word from the airline and was desperately trying to get information. Several of the other passengers from our flight were in the same situation. Back at the airport we tried to talk to a Peruvian Airlines agent about the flight to Charlotte and apparently of all of the agents milling around the place the only one who could be bothered to talk to us was a very angry manager who did not speak a word of english. In between yelling at other employees and nearly yelling at us we managed to get the name and email of a customer service person to contact. Once we arrived home I emailed the customer service agent and sent her all of our relevant flight information. A few days later I received an email thanking me for my understanding that flight delays happen and the importance they place on safety which I read as "Get Lost!". That doesn't hold water as their delay was because of their own poor plane maintenance and not a weather related incident so I hold them 100% responsible for our missed connections. After several follow up emails with no response I guess we will not be reimbursed and we will certainly never fly with Peruvian Airlines again.