✅ Verified Review
| I was a victim of Peruvian Airlines too. On March 20, 2016 there was an aborted takeoff of a Peruvian Airlines flight 218 in Cuzco. All flights in and out where cancelled. Peruvian Airlines did not communicate anything to us. Peruvian Airlines checked is in and took our baggage for our flight late in the afternoon despite having "delayed" most previous flights that day. Our flight never made it to any departure board or gate sign. All announcements were in Spanish only and very few Peruvian Airlines customer service reps spoke enough English to answer questions. When we were able to find someone to communicate with, we received incorrect information. We were basically left on our own to follow masses of people running from one place to another as instructed in Spanish. To make a 21 hour long story shorter, after waiting a day in the Lima airport, Peruvian Airlines ended up sending people to hotels for a couple hours with instructions to be back at the airport at 2:30, 3:00 or 3:30am depending upon which Peruvian Airlines representative you talked to. Peruvian airlines could not find our luggage so we had to make due (Most people did manage to get their bags). Peruvian Airlines promised two additional flights for a 4:30am departure. We stood in line for another 5.5 hours and finally had a boarding pass with a departure time in the past (you can imagine my scepticism). We finally make it to Cuzco in the afternoon of the second day. One might give Peruvian Airlines a pass for poor contingency planning in the event of an aborted takeoff, but five days later, we had a similar experience with Peruvian Airlines on the return trip. Another day spent in the airport, flights delayed multiple times, poor communication from Peruvian airlines. Our connecting flight on another carrier was missed after 3 delays of our Peruvian Airlines flight. I am now in waiting in an airport lounge on Easter Sunday, my family back in the US. Thank you Peruvian Airlines! Fortunately United Airlines was able to change my return flight without any additional penalty. Unfortunately there isn't anything anyone can do to compensate me for lost time and stress. I will never fly Peruvian Airlines again. If you do, consider yourself fairly warned and plan for an additional day on each end of your travel dates.