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Peruvian Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 7 reviews
3/10
No Skytrax Rating
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1/10

"stranded at the airport"

(Singapore)

Writing this review while stranded at the airport. Was booked for a 6am Cusco to Lima flight today. Saw the cabin crew strolling leisurely to the gate at 8am. Plane did not leave till almost 10am. Reason given was bad weather which is not true. All the other airlines (LAN and Avianca) left around the same time for Cusco. When I checked in at 4.30am, counter staff told me that I will not be able to make it for my 9.30am connecting flight in Lima. It is impossible for the staff to know beforehand how long the plane will be grounded due to "bad weather", unless it was planned. Peruvian Air has 4 flights from Cusco to Lima today. What they did was an underhand method to combine the passengers from the 6am flight and 9.30am flight to save costs. I just checked online, the third flight at 12.30pm is cancelled, but the last flight at 3.40pm is confirmed. I had to pay extra to rebook my connecting flight in Lima. Peruvian Air is not obliged to pay for such expenses because of "bad weather". If the delay is due to aircraft issues, then they are liable to pay. This is not the first time the company has done this. My suggestion is pay extra for LAN or another airline than take your chances with Peruvian Air if you have a connecting flight.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCUZ to LIM
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not waste your money"

(United States)

La Paz to Cusco and I am so angry after my experience with Peruvian Air. They will delay your flight if they did not sell enough tickets to combine it with a later flight. This made me miss my connecting flight where I allowed Peruvian Air to have 6 hours to make a mistake. Afterwards they did not help us with flights for the next day or even a hotel for that night. Due to the fact the "weather" was bad, they said it was not their fault the flight was delayed. For 8 hours!! They would not take any responsibility at all. Do not waste your money and buy tickets from another company!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLPB to CUZ
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"ticket value is great"

(Greece)

Peruvian Airlines, Boeing 737 from Lima to Cusco on an aged plane but clean. We had an hour delay but was not airline’s fault. They had us for 35 minutes waiting with doors closed but the LIM control tower was not giving the go ahead. 3 flights from LIM that we had and all of them were delayed, very unorganized airport. The airline was OK, they served sandwiches and drinks on an 1 hour and 15 minutes flight. Ticket value is great because they do not charge the tax of $85 each way that other airlines charge. Reading the reviews, I was afraid but our experience was OK.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLIM to CUZ
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never fly Peruvian Airlines again"

(United States)

4 hours late, horrible customer service! We had a flight from Cusco to Lima with Peruvian Airlines. The agents were disorganized and never bothered to make announcements about what was going on as the departure time came and went. About 1.5 hours after the departure the agents disappeared (without providing any answers) and we had no choice but to leave the secured area and go to the ticket counter to find out what was going on. There we eventually found out that our plane was experiencing mechanical problems and the flight would most likely be leaving about 4 hours late. When we eventually arrived in Lima there was no one there to help the 20 or so passengers who had missed connections. We made our way to the ticket counter where the agent there insisted that she had to take all of our passports into the back room in order to look up our missed flights. She and one other agent would appear from time to time and give us scant answers and then dodge into the back room while the increasingly disparate group barraged them with more questions. We were stuck in the ticketing area for another 4 hours with no access to bathrooms, food, water, wireless or anywhere to sit as all of that was on the other side of the security check. Eventually the agent came out and explained (in Spanish only and disregarding the 75% of us who did not speak Spanish, though we had spoken with her in English earlier) that they were sending us all to a hotel for the night and would try to find us flights to our final destinations and let us know later. At the hotel we asked a waiter and he said that there were people at the hotel almost every day whose travel plans had been waylaid by Peruvian Airlines. We eventually got a note from the hotel reception that the airline had arranged a flight to Miami the next morning. However our final destination was Charlotte. We tried the customer service number but got no answer and we ended up booking a flight from Miami to Charlotte for $950 at our own expense. While leaving the hotel that morning we spoke with a teenage girl traveling alone who had been on our flight. She was trying to get home to the UK and had not received any word from the airline and was desperately trying to get information. Several of the other passengers from our flight were in the same situation. Back at the airport we tried to talk to a Peruvian Airlines agent about the flight to Charlotte and apparently of all of the agents milling around the place the only one who could be bothered to talk to us was a very angry manager who did not speak a word of english. In between yelling at other employees and nearly yelling at us we managed to get the name and email of a customer service person to contact. Once we arrived home I emailed the customer service agent and sent her all of our relevant flight information. A few days later I received an email thanking me for my understanding that flight delays happen and the importance they place on safety which I read as "Get Lost!". That doesn't hold water as their delay was because of their own poor plane maintenance and not a weather related incident so I hold them 100% responsible for our missed connections. After several follow up emails with no response I guess we will not be reimbursed and we will certainly never fly with Peruvian Airlines again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCusco to Lima
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

Peruvian Airlines customer review

(Croatia)

Lima-Cuzco and Arequipa-Lima they offered the best price 190 dollars (for example LAN wanted 530 dollars). Taking off and landing on time on both flights. Flying on board of older B737. In Lima the plane was so smelly it was really a unfavorable situation for both staff and passengers. No explanation no excuse although it was intolerable. Seat comfort average nothing special "conserve style." Staff service was also mediocre a little sandwich cake and a juice but still better than many European airlines. Flight attendants a little bit rude hurried and clumsy. Inflight entertainment non existent. Moreover during the whole night flight from Arequipa to Lima (20.55) the lights in the cabin were turned off. Reading light doesn't help a lot if you read something. I really think that Peruvian should do much more to get the attention and trust of passengers. I hope that their service will be improved.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Peruvian Airlines customer review

(United States)

We flew from Lima to Arequipa on one of Peruvian's aged 737-300s. The planes are in an all-economy layout with very tight seats (still in their Southwest Airlines decor). The airline offers no-frills bare-bones service by a VERY attractive group of male and female flight attendants. A free drink and snack box (with an inedible sandwich) is offered. This is the most basic way to travel around Peru. I can't suggest flying this carrier. It is cheap and gets you where you need to go. Don't expect them to run on time either.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Peruvian Airlines customer review

(Netherlands)

My flight from Lima to Cuzco was first delayed and later cancelled because of bad weather. They kept us waiting in the airport for over 5 hours. All we got was a horrible little sandwich with a glass of soda. We collected our luggage and were told to come back the next morning. All other airline companies were flying to Cuzco (LAN/Star Peru). We were treated like dogs and thrown on the streets. Nobody even took the time to properly inform us.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no