✅ Verified Review
| Cuzco to Lima. Peruvian Airlines are appalling. First, my flight from Cuzco to Lima was delayed, causing me to miss my connecting Copa/United flight in Lima to New York City. I was aware this was going to happen, so enquired in Cuzco itself about being put on another flight, but that didn't happen. The Peruvian staff put me on the delayed flight anyway, saying that there were 20 other people with the same connecting flight as me, and that "Copa might wait" (Copa did no such thing). When I get to Lima at 1pm, it takes me over an hour at the counter to wait for a staffer to replace the Lima-NYC flight I missed. Copa/United didn't have flights before 2am the next day, so I figured Peruvian would do better at replacing my ticket on another airline, than I would replacing it myself through United. Instead, the woman handling my case comes back after an hour and sends me off to a hotel to wait for a call at 9pm to confirm my flying out with Copa at 2am on the same flight I had enquired with United about. Come 9pm, nothing happens. I call the number she gave me and received someone on the other line telling me to "wait for their call". I call back again at 11pm, and they said that I will likely only fly out the next day in the afternoon and would confirm at 9am. Call them at 9am, they said they were still waiting for a confirmation from United and would get one by 2pm. By 11am I had had enough and contacted United myself and begged them to let me replace my missed flight with no charge. I got a flight out for 10:30pm that night. Peruvian still hadn't contacted me by 8pm when I checked out of the hotel. This was yesterday, for me and I am pretty sure Peruvian would have happily let me fester in that hotel room for a week while they do god knows what with their time. Bottom line is, this is an airline to be avoided at all costs. They are so incompetent that you are very likely to encounter a delay or lost luggage. I would have happily paid double just to avoid this mess.