Pegasus Airlines

I paid for 4 meals pre-flight for our Pegasus Airlines flight. My details were apparently not passed on and so my children and partner and I did not have any food. The meals I had ordered for my children were not available. We then had to pay for chocolate croissants to fill them up. I have emailed pegasus twice about my refund, but have not had it responded to. Shame on them

Pegasus is the cheapest and also the worst airline you can fly from/to or in Turkey. There is never anyone to help you. They do not answer your complaints. I have flown over 10 times with them and there has not been a single time that the flight was not delayed. Especially if you are flying to SAW airport expect delays of at least 1 hour or more. The flights take 35-40 mins but the delays almost twice as much. I know other airlines are more expensive but who can buy your time back?

We were supposed to fly Pegasus Airlines from Izmir to Brussels Charleroi via Istanbul. Our first flight was to leave at 08h45 from Izmir - we arrived well in time at the airport. Right after checking in we got a message telling us there was a 1 hour delay. We went to the Pegasus Airlines counter to ask what to do since we had connecting flights - the woman said she couldn't help us. After some not so nice words from both sides she manages somehow to convince another person from Pegasus Airlines to liste" to us. The woman didn't even listen to us and had a ready prepared answer to us she even repeated several times...and even asked us why we didn't book an earlier flight to Istanbul. She told us the flight to Charleroi was also delayed so no worries. There would even be someone from Pegasus Airlines waiting for us to make sure we would pass the security via fastlane. In the end the flight from Izmir to Istanbul was delayed more then 3 hours and the only thing we got was warm water (one little bottle) and Pegasus Airlines staff trying to hide so they didn't have to help the passengers. Arriving in Istanbul our flight to Charleroi already left and there was no help from Pegasus Airlines. We went to the Pegasus Airlines counter only to find lots of people screaming and shouting. We finally managed to talk to someone that "couldn't help us" but we could change our flight to the next day. Since we are both working that wasn't an option. When I asked if there was no other solutions she proposed a refund of our flight ticket home? We finally asked her if we could not change the flight to another destination close to Belgium - so she asked "us" what other airport there was. After about 45min we finally managed to rebook to the evening flight to Amsterdam (by car 2 hours from home). We would have to get the tickets from check-in and be able to even get our luggage on the right plane since there was enough time. Check-in went ok and the person said she would call the luggage guys to make sure it would all go smooth. When boarding time arrived still no gate was showing, so we went to the first Pegasus Airlines person we saw - he announced us another delay from 2hrs for our flight to Amsterdam - meaning we would leave Istanbul around 21h00. By that time not much energy was left to even say anything. After boarding we hoped for some rest on the plane, but no, the staff drove back and forth with the drinks cart, taxfree etc - so we had no sleep at all. Staff was less then friendly, didn't even bother to offer water, and if we asked we had to pay. After arriving in Amsterdam we had to find out that Pegasus Airlines didn't even bother to transfer the luggage to the plane - it arrived today at Charleroi. Of course everyone at Pegasus Airlines promised us that we could always file a complaint, by calling them (cost of 50c/min - so they can even get more money from us.

London to Sharm el Sheik return, via Istanbul in each direction. Our Pegasus Airlines flights were delayed both ways for more than 2 hours. Arriving to Gatwick, our luggage was missing. We will never use Pegasus Airlines again.

Probably one of the worst experiences I have had with an airline, with extremely poor customer service, flights delayed, cancelled. Was on flight from Kayseri to Istanbul and meant to proceed to Izmir. Plane delayed 1 hour at Kayseri, they then let us on the plane, but another 3 hour delay before take off. The cabin crew then refused to give water to the customers unless they paid for this. Cabin crew quite aggressive towards the customers. On arrival several hours late in Istanbul, at midnight, the ground staff were unhelpful and aggressive, got to hotel at 2.30am and another flight the next day. Baggage arrive at Izmir and damaged. Have written to the company and no response to several emails.

I know this is a budget airline but budget should not mean bad customer service. I flew Gatwick to Istanbul and in the same week had a return flight back from Istanbul to Stansted. On both occasions my flight was delayed over 2 hours with no update as to why. Forget an update there wasn't even a person to speak too! Finally after making it on to the plane (again speaking for both flights) the staff are so rude. I asked if they had a blanket as I was poorly on my return trip and simply got a no!

What a cattle market. Awfully cramped with terrible food and drinks. Service was poor. Announcements in English were to be guessed at as you could not understand the garbled messages.

Value for money. Seats are more comfortable than other low budget airlines that I have used. Gets you from A-B comfortably. Staff are friendly and attentive. Do not expect luxury, this is a low budget airline and meets the standards expected. I would recommend this if you are flying for 4-6 hours.

Delays on all 4 flight. Check in was good in London but terrible in Antalya and Istanbul. Staff not very competent. 4 hours flight, with delays and not even a glass of water offered. Food and drink very very expensive on board. Announcements not in English until we complained. Not a good service. Invest a little more and get the comfort and respect you deserve as a paying customer.

Because of the very long queue in front of the 12 international Check-in counters of Pegasus Airlines we missed our Flight out from Istanbul to Zürich, Switzerland. 9 out of 12 counters at the check-in were opened and the personal does hardly neither speak nor understand English. 20 minutes before take-off of our flight we were allowed to bypass the queue and do the check-in, but it was too late already, because we also have to pass the passport control, which was another long queue. Running to the gate and arriving at 11:09 the ladies from Pegasus Airlines looked scared and irritated when we arrived. The flight was scheduled for take off at 11:10, but we could not get on. Back to the passport control not allowed to "re-enter" the country and no offices or counters from any Airlines in that area, we had to wait till an employee of some airline passed by. After another hour the paperwork for invalidating our exit stamps was done. in the meantime there were several groups of passengers missed their flights (from Turkish Airline). Next we had to go to the ticket counter and buy our tickets for the flight back. The earliest was next day, meaning we also had to stay overnight in a hotel. One Pegasus employee was very competent and helped us to get some information. Next we had to pick up our luggage, which was in the area of the international arrivals - you can only get in when the doors open. No luck with the luggage, even we were picked up by an employee from Pegasus Airlines and we waited at the lost and found counter. My fiance and me went back to get the tickets, because we were told that our tickets are reissued for the same flight next day. While in another long queue at the tickets counter, people were fighting and yelling at Pegasus Airlines employees. After several attempts we were able to get the tickets, but the hotel we had to pay out of our own pockets. At 1800 we went back to the Airport Arrival and after long discussions we could go to the lost and found counter from Pegasus Airline and the luggage from my fiance was there - mine made it onto the airplane and was already in Zurich. Next morning we arrive 3 hours before our flight at the airport at the international Check-in counters and this time it was even worse, the queue was much much longer. But because of our experience from the previous day and only 2 hours because of the first flight to Istanbul SAW we actually made it back. Flying cheap can become expensive. If I fly again with a cheap airline then I will only have a small luggage, so no need to check in. Disorganized and overwhelmed staff in the queue area of the international Check in counter, not all counters were opened, Pegasus Airlines staff neither understanding nor speaking English.