Pegasus Airlines

Heard bad things prior to flying with Pegasus, but my experience flying from Beirut to Stansted via Sabiha Gokcen was great. Both flights on time, comfortable seating, pleasant crew, nice aircraft. Considering the price I paid for my ticket, I was very happy with the service I received. We arrived 35 mins ahead of schedule in London. Would fly again with Pegasus Airlines.

An exellent Pegasus Airlines flight, flight attendants were friendly and attentive. We were pleasently welcomed onboard and wished a nice holiday at Dalaman. We asked for seats together and got them on both journies. The seating was comfortable with plenty leg room, lights were dimmed so we could sleep on the flight back home, then woken about one hour from landing at Manchester and refreshments were then offerd before landing.

Pegasus Airlines flight from Cologne to Istanbul (connecting flight) is delayed by 45 minutes, Istanbul to Dubai is delayed again by 1hour. I have 2 check-in luggage which until now I haven't received and it's 7 days delayed already! The luggage is in Dubai airport 5 days ago but since I am living in Abu Dhabi and not in Dubai, I requested Pegasus to deliver to my house soon. I received a call from the delivery guy, he said that his airport pass is expired and can only have a new one after 3 days then he will deliver my luggages. But that never happened, so I kept chasing (email/sms/call) Pegasus Airlines to do something about this. Pegasus replied that they will investigate this matter but it's already 7 days delayed!. I will never forget this horrible experience. This is also my first time to take Pegasus Airlines and is my worst experience ever!

Beware of Pegasus Airlines: On 26.2.15 I purchased 2 flight tickets through Pegasus internet site. The confirmed e-Tickets were sent to my email address on the same day. Two days before departure, when trying to make advanced check in, I was surprised to see, at Pegasus site, that the tickets were cancelled without reason. My Visa account showed that Pegasus never charged me, but they did not issue any cancellation note. I bought tickets from another airline, which were, due to time pressure, more expensive. Pegasus customer service claimed that the tickets were cancelled by them as a result of a "Suspicious Card" message received from Visa. My Visa service confirmed, in a formal document, that they did not cancel the transaction. Pegasus told me that they have tried to notify me by phone (once) but I was not available. The customer service could not explain why a ticked issued and sent by email is cancelled by a phone conversation, that actually did not happen. By July 2015 I filed a complaint through Pegasus site, but no actual response. I repeated the process by end August 2015. Again no answer and I am still waiting for them.

Izmir to Cappadocia via Istanbul with Pegasus Airlines, and the worst service we have ever received from an airline. We have never come across an airline that cancels a flight with no notice. This is exactly what happened to us today - we flew from Izmir and needed to connect via Istanbul to Cappadocia. Firstly we were delayed 30 min due to traffic and then once landed we raced to catch our next flight, only to find out from my tour company that this has been cancelled. We tried in vain to get any conclusive feedback from staff, who spoke little to no English. And don't even bother to speak to the transit desk or information desk as they are rude and not helpful at all. Shame you Pegasus Airlines for this terrible service for us and many other tourists who had to wait in excess of 6 hours for the next flight.

Pegasus Airlines has zero customer service. My flight was delayed two hours. Upon checking in my luggage, the agent never mentioned the delay. We went into the waiting area for the flight. Once the other flights left, we were asked to leave the waiting area. The security staff let us know of the delay. Upon going to the agent that handled our check in, we were told we should have checked the boards (the boards were not updated). She said she did not remember taking care of us just fifteen minutes before. No once did she apologize, was very rude and practically said it was our problem. Spoke to two other agents, who did not even give us a change to speak, just said it was not the agents fault. Once again, no apologies, stoic faces. Same treatment on the flight by flight attendants, no welcome aboard, no smile etc. Did not even offer a cup of water. Tried to sell drinks and food. Their customer service is horrible at the airport and onboard. I would urge not to use this airline as they're also known for chronic delays. Learned my lesson the hard way.

Pegasus Airlines airport staff is just pure inept. I am sitting at Istanbul SAW airport right now waiting for my flight to Dalaman. They have been delaying the flight in small increments without any announcements. Currently the delay is 2.5 hours. In fact, a Pegasus Airlines flight which was supposed to leave after my flight to the same destination, is already boarding. When you try to ask them if they can provide any information they just say "no English" and get an easy escape. I flew with them on another flight from Izmir to Istanbul a couple of days ago too. While on that occasion, the flight was on time, the cabin crew was quite rude at the time of seating. In short, this airline has left a bad taste for me, but I guess that's what you pay for when going for the cheap ticket. I still hope I will make it to Dalaman today!!

We flew with Pegasus Airlines from Manchester to Dalaman return. We booked the flights through Travel Republic as a package holiday and were due to fly with Onur Air but the flights were changed and we had to fly with Pegasus, whom I had never heard of before. I read the reviews of this airline and was a little concerned and the airline scored 2/10. I should not have worried. The flight going out to Dalaman was slightly late but nothing to give us any concern. The return flight left on time so we had no waiting about either on the plane or in the airport. The seats were more spacious than other aircraft I have been on. I am a tall person and always feel hemmed in if I don't choose extra leg room seats. On this occasion because we were on a package tour we hadn't been able to book extra leg room seats but the seats we were allocated anyway were roomy and very comfortable and I was pleased with them as I thought I would be squashed in! The cabin crew were very pleasant and efficient. There was plenty of choice in food and drinks and the refreshments were well stocked. The safety routine was given by video by child actors who were very amusing but it made you sit up and take notice as it was a very different way of getting the message across and I think the airline should be commended for it. The flight track was shown on the drop down screens and remained up through the whole flight which was interesting and actually relieved the boredom of flying somewhat. It's good when you can see what progress the plane is making! The Captain and crew were Turkish and it was hard to hear what the Captain was saying some times although he did speak in Turkish and English. All in all I have no qualms about flying with Pegasus Airlines again and both flights were comfortable and stress free.

Kayseri to Zurich via Sabiha Gökçen. Check-in in Kayseri a bit chaotic. Transfer in Sabiha Gökçen (Istanbul) was okay . Both flights on time and smooth. Istanbul-Zurich I paid an extra premium for additional legroom (worth it) and ordered two special meals (gluten free and child meal) online. Meals were served according to the order. Flight attendants were not particularly friendly but the service onboard was acceptable. Across the board, a rather positive experience, but Pegasus Airlines value proposition definitively not comparable to Turkish Airlines.

I was scheduled to fly from Cologne CGN to Baku GYD. My flight was due to leave at 14:30 but was delayed by about 4 hours. Causing me to miss my connecting flight from Istanbul SAW to Baku which was due to leave at 20:55. When I arrived at Istanbul (approximately at 22:20) I was told that the next flight to Baku would only be the next morning (cannot recall the exact time but it was around 11:00). I asked about accommodation for the night and straight away was given a very rude answer. I was given a lame excuse that my flight from Istanbul to Baku is a code sharing flight operated by Azerbaijan Airlines it is not the responsibility of Pegasus Airlines to provide me with these things, even though i purchased my ticket from Pegasus Airlines website. I was told a that all hotel rooms are full in the whole city of Istanbul. After 2 hours of arguing with airline representatives (they seemed to bounce me around because I was persistent while most other passengers who were also delayed gave up). I was granted 1 free meal as well as 1 free drink. I had to spend the whole night (about 11 hours) at the airport and had to sleep on the airport floor. All airline reps I spoke to were rude, not only to me but to all the passengers stranded at Istanbul SAW airport that night. Upon my arrival I filed a complaint of their website where I explained the whole story, but their complaints page is not functional. All I got in return was silence. Reading through some reviews left on this website, I realize that Pegasus Airlines does not care about its passengers and that these incidents are common for them. The rudeness of the staff was appalling.