Pegasus Airlines

One of my worst experiences. The cabin staff took 1hr 45 mins to serve from the middle of the plane working their way down towards the end. All we could hear was them complaining about a passenger from the middle of the plane. When they eventually got close to our seats and I made them aware of my needs for a drink, the hostess said that a passenger was rude to her, I told we were aware of this as we could all hear her and pointed out that was not professional. Her reply was she works very hard. I told her all I wanted was a drink, but she was very rude and stopped serving. Another passenger handed me her bottle of water. Another passenger had asked her three times for fruit salad for her eighteen month old son, but she never ended up getting it. The plane was filthy when boarded.

Prague to Antalya via Istanbul with Pegasus Airlines. For pre check-in you can only select the middle seats at the rear of the aircraft for free, all others are charged at quite a high price. So, if there is two of you, you can only chose to wait for airport check-in and risk not to get a seat next to each other. Lousy check-in, taking ages. Staff not trained how to take payment for extra luggage, took half an hour! Airline forgot that Turkish winter time had just started, which effected in 1 hour delay (wrong slot). Airline doesn't even offer a glass of water for free. Food and drinks against payment were served only shortly before landing. Dropped my fork, got a new one after 10 minutes. The ticket price wasn't that cheap - not justified to my opinion. I will avoid this carrier in the future.

One hour before the departure from Bishkek to Delhi, the passangers where informed that the flight is still in Moscow because of technical problems and the new departure was set 25 hours later. Bad situation for everyone (probably Pegasus is used to it) but it can happen. What made me angry was that we where driven to a hotel out of the city, where nothing could be done and it took 5 hours until we got some water to drink. The Pegasus Airlines support was also very bad, during a call they just hung up the phone and beside an automatical email I never got a response to my message. The next day the flight was fine.

Frankfurt to Istanbul with Pegasus Airlines. A very disorganized airline, ground staff couldn't check visa requirements properly, flight delayed and this is the norm for them.You pay for everything extra as this is a low cost airline.Security is ignored, we landed in Istanbul and before reaching the gate people stood up and walked around and staff didn't say or do anything. Will only fly them again if they offer a very low price, but still will have my second thoughts.

We had a Pegasus Airlines flight from Bucharest to Istanbul and then to London. They said that there will be 30 mins delay due to technical issues, and 1 hr later they cancelled the flight. They offered us 5 star hotel accomodation and only 10€ / person for food. What can you buy worth 10€ in a 5 star hotel? They rescheduled the flight next day at 7am, but they still had 2 hrs delay and we missed our connection flight from Istanbul to London because of the delay. Pegasus Airlines staff does not speak english at all. It is really hard to communicate with them. Our flight from Istanbul to London was delayed by 1 hr and 20 mins, however no one gave us any reasons why. No one offered us even a cup of water during the 4hrs flight. When we finally got to London at 00:10, one of our lagguage was missing.

Pegasus Airlines really is a hit and miss airline. I use Pegasus regularly and they are very inconsistent in the service they offer. The fares are reasonable but not especially cheap when that is you add on all the extras and normal person might like to have. I always pre-book a specific seat usually an aisle seat at the front for which I have to pay for on every leg of the trip, eg from Ercan to Istanbul and then from Istanbul to Budapest so on a return flight you are paying around an extra 300TL on top of the price of your ticket, on several occasions recently I have been asked to move from my pre-paid seat. One occasion was so that three friends of one of the male cabin staff could sit at the front. I refused to move from 2C to 24B and you wouldn't believe the hassle I got for the rest of the flight. On another occasion I was asked to move so that a Cypriot disabled person could sit in my seat, an exit seat mind you, and therefore be close to the toilet. Again, I refused and pointed out that he had every opportunity to reserve a specific seat, further pointing out that someone who needed to use crutches and claiming to be severely disabled must not by law sit at an exit seat. He went into a wailing fit claiming to know the owner of the airline, cabin staff tut tutted at me throughout the flight but I stayed put! Interestingly, once we arrived at our destination, I was amazed to see aforementioned disabled person without crutches strutting across the airport tarmac, racing to get to the immigration control before anyone else, I had to check to see that we hadn't landed at Lourdes by mistake! Cabin staff appear to be poorly trained, not particularly customer orientated to the point of being downright unpleasant. The food on board is usually of very good quality and fairly reasonably priced, when they have it that is, On this particular flight we had just taken off from Istanbul, I was sitting in seat 2D right at the front and upon ordering my meal was curtly told 'No finished' so guess the pilot and cabin crew had scoffed the lot before take-off! I have one more pre-booked flight with Pegasus and that is it. I will be flying with Turkish Airlines or from Larnaca in future where there is a better choice of airlines. Pegasus used to be very good, what has happened in the last two years one can only guess. Changing aircraft at Sabiha Gökçen always turns into a nightmare of change gates, broken and painfully slow security checks by uninterested ground staff. Their website flypgs.com is known locally as fly pigs as that is how you are treated!

I did this return flight from Stansted to Ercan in North Cyprus via Istanbul in October. My return trip to London on 15th October was the most uncomfortable flight I have ever experienced! Seated in an aisle seat, 20C, before leaving Ercan another passenger inadvertently dropped a piece of luggage onto my head, which caused a headache for most of the journey plus made me feel panicky. The aisle itself was extremely narrow, which meant that body space severely invaded due to no fault of their own by cabin crew and passengers standing in and walking up the aisle. Leg space in this aisle seat was tiny and significantly less than the "middle" seat, 20B, next to me. The prices of these flights are cheap, and I had a much more comfortable forward flight to Cyprus on 5th October, seated in a Window Seat - and I imagine the middle seats OK too. Hot food, meatball dinner, which I purchased on forward flight was excellent. Flight attendants were good. My advice would be good value flights, provided you can avoid aisle seats.

Don't fly with Pegasus! You think you are saving money but it will cost you more at the end. We made our reservation online and got our email confirmation with a confirmation no and everything was fine. When we got to the airport they told us that we don't have a reservation. I showed them the email, they said your reservation was cancelled. Without us knowing anything! They told us that we have to buy the tickets again. We were lucky that there were still empty seats. The surprise was that the ticket price was double that what we paid on the Internet and they wouldn't accept making us pay the same price. We paid the double price because we had not choice. We tried to communicate with their customer service afterwards but no answer. Save your money and fly with another company.

Having read the reviews about this airline after I had booked my tickets I was a bit concerned. However, other than a two delay at Stansted the flight was on the flight out, everything else was fine. It was a bit difficult to understand what the pilot was saying, did that matter, no. The staff were very helpful and pleasant. The return journey from Ercan back to Stansted was on time. The plane landed at Ercan 15 minutes late but the crew turned the plane round quickley and we left on time. We did the normal touch down into Istanbul, refuelled and took off on time landing 20 minutes early into Stansted. The flight crew were again very helpful and courteous.

Pegasus Airlines called less than 7 days before the flights date and said that our flight is not flying, and we have two option either to cancel the flight, or to schedule another one. But we have to depart from the airport in the next day, so we asked for accommodation and they said they will not give us accommodation. I requested to talk to the manager because they canceled the flight less than 7 days, so we have rights to have accommodation - they said he will call us, but he never did and they changed the flight without our permission and agreement! We had to cancel it ourself and to book an expensive one the next day !!!