✅ Verified Review
Do not order any online extras next to your ticket, or if you do – make printscreens of your online orders and print your ticket details/receipt. Although I saw in Skytrax reviews that this airline has serious issues with keeping up with extra services that people paid for, I decided to give them a try. I booked the tickets online from the Pegasus website and chose the most expensive package available called “Ekstra” with flexible change/cancellation rules, seat selection, 25kg baggage, and hot meal with drink. I made online check-in and dropped the baggage, and everything was smooth in the airport, except that the flight was delayed and took off 00.15 (instead of scheduled 23.15), which was the case with most of the flights in SAW airport that night. I had no issues with my pre-selected seat 2F, however when purchasing online it was advertised as wider seat with more leg space, while in fact the seat was of the same width like all other seats and the legroom was nothing extra – it is simply the first row on right-hand of the plane so no seats in front of you. I would not recommend paying extra for the seat. As soon as plane took off, I was served the pre-ordered hot meal (schnitzel). The cabin crew refused to serve me the free drink, although I had paid for it online. They claimed that drinks were not included in the package “Ekstra”, although when I bought the package online, a drink was listed as free and I even made a printscreen of package details and showed it to the attendant. We argued for at least 5 minutes about the drink (while my hot meal was getting cold). I provided them with my ticket details (sent by Pegasus to my email), but apparently that .pdf file only mentions that a hot meal is included (no explicit mention of a drink). When I claimed that “Ekstra” package includes drink and showed the printscreen, the attendant started arguing that since August 15 the Pegasus policy has changed and no free drinks are issued next to food anymore. Only when I insisted and after I had provided my ticket receipt (with purchase date on August 8), did the attendant conceded and give me a free drink. By the way, both Pegasus journal and inflight menu advertise that if I purchase schnitzel menu and a drink (which I did online), I should get free coffee/tea or water. Of course, that did not happen, and I did not want to fight again over coffee as I just did over cola. I have return flight waiting, and I guess I should be ready for a meal fight again.