✅ Verified Review
| I had a connected flight ticket from Amsterdam to Zaporizhya via Istanbul SAW. The flight from Amsterdam to Istanbul was fine, but then my flight to Zaporizhya was cancelled. Airline representative in Istanbul SAW airport was not so friendly and didn't want to speak English, when only few of passengers could understand Turkish and helped to understand to others what's going on. Representatives said the reason why flight is cancelled was the weather issue in Zaporizhya, however contacting my relatives in Zaporizhya I've heard that the weather was fine. The procedure of taking all of us out to the hotel from the airport took more then 4 hours, with lots off stress. For the main question "When will we have the flight to Zaporizhya?" no one of representatives did not give a clean answer. Someone said - "you can change your ticket and fly to Kharkov and then go back to Zaporizhya by yourself, without any provided transport from the airlines", someone said - "don't worry your flight will be arranged next day at 13:00". Also many passengers received the text message with apologies from Pegasus Airlines about cancelled flight due weather issues and that there will be a flight next day at 13:00. The next day when all passengers checked out of the HolidayInn hotel the receptionist gave the information that there won't be a flight to Zaporizhya and we have to check in again and stay in the hotel another night. So far the passengers and me included still in Istanbul waiting for another changes. I'm very disappointed with Pegasus Airlines service and would not recommend it, unless you don't mind to waste couple of your days for your trip.