✅ Verified Review
| London to Bodrum via Istanbul with Pegasus Airlines. There were 4 passengers on our booking plus we were travelling with friends making a total of 7 of us, 4 adults and 3 children. Due to the delay with the first leg, we missed our connection onto Bodrum and although this was an annoyance, it does happen but we do feel that the way in which the whole situation was handled was appalling. The communication between Pegasus and stranded passengers was terrible and left a lot to be desired. When we were delayed in Gatwick, 2 of us enquired separately about the transferring flight in Istanbul and both of us were told by the gate staff that the transferring flight would wait for us. This was obviously a lie. Also, as we thought we’d be arriving in Bodrum but delayed, I didn’t have time to cancel the private transfer we had booked from Bodrum and had to pay for this twice so 100 GBP total. On arrival at Istanbul, the chaotic scenes and confusion was very stressful for us especially as we were travelling with children who were tired, upset and hungry. The waiting around was unacceptable and the organisation of the situation by Pegasus was awful. On top of all this, on the flight to Bodrum the next day, our daughter was separated from us some 10 rows ahead even though we had paid for the privilege of choosing our own seats on the original booking. Then, the flight attendant wanted to charge us for the food that again we had already paid for in our bundle even after explaining to her the situation and showing her the booking confirmation. There were extra cost incurred due to the airlines fault and they refuse to compensate us.