✅ Trip Verified
| Ercan to Riyadh via Istanbul. Pegasus was always known for being a cheap airline so not much was expected, but what I got was much worse than what I expected. First of all I wanted to change my reservation, so I did through the website, but my one of my connection flights were canceled automatically. I called the international CS number and they told me to make another booking for only the canceled flight and that my trip will stay the same. Then I emailed CS and was told that my reservation was now void after I made the new booking. So I called the Cyprus CS number to which a very disgruntled employee answered calling me "bro" and telling me to ask my embassy even though my issue had nothing with the embassy. When I tried to explain to him what had happened he hung up and when I tried again there was no answer. I filed a complaint through email to which I got no response at all they just ignored. Cue the day of the flight, I arrived 1.5 hours before take off, and the check in was so slow that I ended up running towards the plane because I was late. We boarded and the staff discovered that the check in employees had put stickers on 3 bags labeling them as carry on when they didn't fit and had to be promptly taken to baggage. One passenger was ejected from the plane before take off, so the cabin crew conducted a search to identify the owners of every bag in the overhead bins for security, except they missed 7 or 8 bags in a row 2 of which were mine.