✅ Verified Review
| London Stansted to Gazipasa via Istanbul with Pegasus Airlines. Appalled by the lack of updates and poor customer service. Flight was supposed to be at 1.20pm, having checked in at 11am left plenty of time. Finally told at 1.30pm we were delayed until 1.45pm, however we didn't board until 2.10pm making us over an hour late taking off with a flight connection in Istanbul a worry. When we we finally arrived at Istanbul late, there was no information as to exactly where to go and passport control was backed up. Despite asking various airport officials for help as we were late, no one wanted to know or could offer help. We were still queues in in passport control at 8.15pm. We finally got through and asked where to get our next boarding pass and to say Pegasus were unhelpful is an understatement. We were told basically tough we had missed the flight and sent round and round in circles. My husband eventually managed to find a helpful supervisor at the Pegasus desk, around 11.00pm who initially told us our luggage was in Gazipasa and that they may be able to get us on flight to Antalya but getting our luggage was down to us. Something we explained wasn't as this whole nightmare scenario was down to Pegasus. We had lost money paying for a transfer on the night from Gazipasa and would have to pay again after the next flight too. Anyway we were then told that we could be put on next morning flight to Gazipasa. Finally we were transferred to a little hotel and got there for about 2 hours sleep, finally reaching our destination Sunday morning. This has caused so much distress and ruined our experience of Pegasus travel, as they have no back up service and don't care. We also weren't the only ones put in this situation by Pegasus. Avoid them at all costs.