✅ Verified Review
| Worst ever flight, never again. Just a few hours before taking-off for the flight from Shanghai to Tokyo, I was informed that my Peach flight was cancelled. Cancellation is not too rare during travel, but there was no follow-up service, nobody took care of us at all except of a note in the worst ever copying quality. We had to run in the airport near midnight to find out available flight, because we scheduled to join a travel group in Tokyo the next day. The result was that we paid five time of the price for the one-way tickets to be able to reach Tokyo. The next day after we arrived Japan I sent email to contact the company, because we was told we have to apply for refund within a limited time, also I had to get confirmation for booked return ticket, no response until I asked my travel guide to call there directly. Six days later when I left Japan, I still had not received my refund, but I had a chance to experience my return travel to see what the Peach like. This company used an independent boarding building in Osaka airport, there was a long way to reach the check-in gate through display desks of duty-free store without a directional sign, a long way to reach boarding gate, and a distance to reach the flight in the middle of airport. Inflight, I found that there was no entertainment equipment on the sear, I could feel the knees of the traveller behind me through the soft chair back, I heard some travellers shouting because of luggage issues. We were able to calm down when we finally returned to Shanghai. Even until now, I still can hardly believe how a business with such a quality of service could exist, I lost my money and my vacation fun.