Orient Thai Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 41 reviews
7/10
No Skytrax Rating
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8/10

Orient Thai Airlines customer review

(Singapore)

HKG-BKK-HKG. Both flights on time. Service onboard was very good. A snack and drink were offered after takeoff followed by a cold meal and two more rounds of drink. Flight attendants very nice polite and fluent in English. B747-300 was in good condition. Overall flying with Orient Thai was very pleasant surprise.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Orient Thai Airlines customer review

Hong Kong to Bangkok round trip. Everything fine on the Bangkok side. However after landing at Hong Kong side waited 30 minutes on the plane for the shuttle bus to the terminal. The luggage claim took around 20 minutes. The dinner was cold chicken meat with rice. Totally agree you get what you pay.
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Orient Thai Airlines customer review

HKT-HKG. The flights were on time and hassle-free. Aircraft were definitely old and worn around the edges. The food was exceptionally bad for airline food but for a short flight that wasn't a big deal. The gate used at HKG airport was a bit obscure. It took a bit of searching and involved a short bus ride. The best thing about the flight was that the times worked out more convenient than Dragonair.
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Orient Thai Airlines customer review

Horrible experience. On OX218 (Phuket to Hong Kong) we were delayed 5 hours. It took 3 hours for anyone from the airline to show their face in the international waiting area. No apologies no explanations. They swapped in a new plane told us our current seats were OK rushed us onto the plane and then said hey open seating. With a mass of tour groups that means "you're screwed." You clearly get what you pay for and we will never use this airline again.
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Orient Thai Airlines customer review

HKG-Phuket return. OX is not that bad as what we thought! Both flights on schedule. Of course you get what you pay for. The aircraft are old and food & service is average. All in all we were satisfied with the flights!
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Orient Thai Airlines customer review

Chiang-Rai-Bangkok on 15th August. Had booked on line but did not receive the online confirmation and it took several phone calls to BKK to get it - and then I needed a native Thai speaker to help. Checked in early for flight (only 7 people ahead of us) and given seats next to the engine. After much fuss managed to changed these for ones nearer the front of the aircraft (excessive engine noise sets off my tinnatus). 30 minutes before departure happen to be looking at the display board and noticed the flight was cancelled - no announcement or anything. Told to go back to check in where we had to wait in line for an hour and a half to have the flight number scribbled out on boarding card and replaced with next flight number three hours later and told we would have the same seat numbers. No apology or information as to why the flight was cancelled was offered. We were offered a "meal voucher" valued at 87Bh which was insufficient to buy a cup of coffeee in the airport! Eventually the oldest 747 I have ever seen turned up and a huge scrum for boarding occured - we found that our seat numbers did not exist on the 747 and was told to sit anywhere. Cabin crew bags were stowed between the Buisness Class seats in a way which is dangerous and against safety regulations. Cabin Crew gave out incorrect information about the aircraft and flight (I fly 747s so know something about them!). Got to BKK over 4 hours late - just before getting off the aircraft an apology for late arrival was given - but again no reason. Hey ho it was cheap you get what you pay for!
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Orient Thai Airlines customer review

BKK to Phuket return on business class - just paid at the airport an extra £10 for the chance. Upstairs on a classic 747-100 ex Japan airlines. Excellent peace and quiet. Had the chance to view the flight deck with all the old dials etc very interesting. We had a delay which started with the radar everyone was disembarked and put on to another ex-UAL 747-200 - a bit shabby with a dull interior but did the job. All in all good cheap ticket you get what you pay for but the chance to fly on an aircraft from the 70's!!
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Orient Thai Airlines customer review

OX from HKG-BKK-HKG. We chose OX for the flight times. The planes were both a bit shabby. One appeared to be leased from PIA and was clearly older than me by quite some way. The biggest problem with the OX service was the toilets - it would appear that they clean them in BKK but not in HKG - perhaps the services are too expensive in HKG. So even when we got on to the plane the toilets were horrible. One steward took the student approach of holding his nose opening the door spraying in a load of deodorant and closing the door again. Nice. We have flown OX before but I don't think we would again. Before they were just endearingly rubbish but they really seem to have gone downhill. Part of the problem is the passengers: no-one seemed to have a clue that you're not supposed to stand up during final approach or that it's rude to recline your chair into someone's face as soon as you sit down or that you should fill in your immigration form before you get the immigration counter or that you should queue to get on and off the plane or that you shouldn't commute with people 10 rows behind you by shouting. As far as your fellow passengers are concerned it's the worst airline I've flown on. I do feel quite sorry for the cabin crew: they really have their work cut out. But that's no excuse for not bothering to clean the toilets and that was what would stop me flying on them again.
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Orient Thai Airlines customer review

It was the third time that we took Orient Thai Airline for our Thailand trip. The flights were not on time - delayed from 2 hours to 8 hours. On the aircraft the carpet was dirty armrest and overhead compartment was broken. And there was no water supply in the toilet. We couldn't imagine an international airline would have had such bad service and arrangement. We tried to complain to the airline HK office. The answer was - we don't have this department. If you want please write to our Thailand office Well we learn a lesson and will never take this Orient Thai Airline anymore!
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Orient Thai Airlines customer review

Hong Kong to Bangkok; Seats were renovated and new entertainment system; but no PTV because it's a no-frill carrier. Flight departed 30 minutes late and arrive on time. The airline uses Boeing 747-300 on this route which came from KLM and they had reconfigured for Government Charter. The flight was very pleasant and the service was very great. Meals was an excellent standard and drinks were offered 4-5 times in-flight. Before landing crews passed out candies and collect the garbage. They always have a smile.
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