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Orient Thai Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 41 reviews
7/10
No Skytrax Rating
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9/10

"I am very satisfied"

(Norway)

Hong Kong to Bangkok, and my first time with Orient Thai Airlines, and I am very satisfied with both the price and service. Orient Thai was cheaper than Air Asia and the Boeing 747 was very spacious with comfortable seats. Also they served breakfast airline meal with drinks that tasted ok.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHKG to BKK
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Orient Thai Airlines customer review

(Thailand)

Bangkok to Hong Kong and return. After several good experiences I only use Orient Thai for my flights to Hong Kong. Their price is "Set" regardless whether you're buying ahead or last moment. Other low costs can have their cheapest offers around 60US less however that distinction quickly fades with slapping you various charges before you click buy. Orient Thai's fare is all inclusive (inclusive of taxes a hot meal and 15KG of baggage too!). They used to fly an older B747-300 however now they use the -400 version. Flights were on time the plane was comfortable. Staff active and helpful. Seats and leg room superior to other low cost and many full fare airlines out there. Only drawback is that there is no online check in and you get seats at the airport so you might not get your "favourite" seat. All in all cannot fault them and love to see them fly to more Asian destinations.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
4/10

Orient Thai Airlines customer review

(Thailand)

Phuket - Bangkok (Don Muang). Initially booked with Orient Thai for a round trip they changed their entire domestic flight schedule several times and finally cancelled several routes / flights permanently. On travel date change of aircraft result in my pre-selected seat being unavailable. The aircraft itself looked outdated with worn completely dirty seat cushion tight seat pitch and lots of noise. Crew are however look pleasant and are dealing professionally with their hardware problem. Nice service on board with lots of smiles a package of peanuts and several rounds of soft drink. On time departure and early arrival at passenger friendly Don Muang Airport.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
9/10

Orient Thai Airlines customer review

(Australia)

Flying from Chiang Mai to Bangkok regularly I find Orient Thai very punctual friendly and the best value available without question.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
na

Orient Thai Airlines customer review

(Australia)

Flew from Phuket to Bangkok on 28th February. When we arrived at airport were told flight was delayed 1 hour due to late arrival of incoming flight hours later when we did take off we were still none the wiser as to why the incoming aircraft was late.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Orient Thai Airlines customer review

(Hong Kong)

Flight delay on 22 December 2012 from HKG to BKK for 7 hours. It was supposed to be an early morning flight ended up arriving BKK at 8pm. My family needs to transfer to Pattaya which ended up losing one day vacation. No customer service staff at Hong Kong airport to explain the situation and all passengers were stuck at the airport.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
6/10

Orient Thai Airlines customer review

(Sweden)

Chiang Mai-Bangkok (Don Muang). Old but clean MD-80 in good condition. The evening before departure they sent a SMS about a 3 hours delay. And a second SMS says 4 hours delay! And it stops with 4 hours delay. No surprises in the air. Smiling and nice FA. Got peanuts and soft drink/coffee.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Orient Thai Airlines customer review

(Hong Kong)

HKG-BKK. It was quite a pleasant trip from Hong Kong although delayed an hour. They served nice food for breakfast and juice or water or fizzy drink. It was an old but clean 767-300 aircraft. The pilots were nice and apologised for delay. BKK-HKG. Delayed 3 hrs 30 mins it was an old Japanese 767-300 again and the food they served for dinner was chicken with rice orange pudding butter cake and peanuts and a drink. Recommend this airline.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Orient Thai Airlines customer review

(United Kingdom)

DMK - HKT. We flew from the old airport which was a very pleasant experience. The airport is very quiet and lots of OT staff available. We flew on a large 767 which was old but clean. They managed to serve some nuts and a soft drink to the full flight in the hour we were in the air. The only fault I had was that it too more than 50 mins to get our bags at the carousel. There's no way I could complain as the ticket was approx £20. I would use Orient Thai again!
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

Orient Thai Airlines customer review

(Hong Kong)

HKG-BKK. I booked with them because it was the only airline available. Check in took 1 hr in HKG and plane was a 30 year old B747-300. Entertainment was pretty much nothing and seats were the most uncomfortable I've ever experienced. Plane and bathroom were unclean. I booked a seat in the upper deck and it was quiet. Food was horrible. Only good thing was the value because I you pretty much get everything for that cheap price.
Cabin FlownEconomy Class
Value For Money 12345
no
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