Openskies

IAD to Orly was diverted to Newark without explanation. Passengers special meal requests were not honoured and our flight arrived more than 3 hrs late. Orly is an unpleasant environment the ticket areas are not even staffed at all times by OpenSkies. Customer service is lacking. The only thing it can honestly sell is extra legroom between seats in the Business Seat area on old reconfigured planes. This is not a business class experience.

Paris to Newark. Roomy seats that recline allowing you to get a comfortable rest. Lots of space between rows. You can have up to 3 pieces of luggage up to 23 kg. However worn out seats and old noisy plane. Flight attendants weren't very attentive. There was no duty free on board. They give you an old handheld screen with a limited choice of films. The meal took a very long time with a 1 hour wait between dishes. Food was average. Do not book the aisle seat on the first row of Business seats as there is less leg room because of the emergency exit door.

I flew roundtrip from Newark to Paris and was very pleased with the flight. Quick and easy check in the lounge in Newark is pretty well hidden but was fine once there. Very easy clearing security in both airports. I cleared customs in both cities within about 30mins and was on my way. More importantly for me was the extra room- which was what I paid the extra money for. You could tell the plane was old but the service was good and the meal we had was certainly well above normal Economy fare. Not being a business traveler I can't really comment about comparisons but the price was definitely worth it for my comfort.

I am extremely disappointed by the service we got. I had booked an Orly-Dulles flight which got cancelled due to a gas leak. We got told that we would be on the next day flight or at worse on an extra flight they were adding on their schedule. We were then sent to a hotel and told they would contact us either later in the evening or morning. The following day with still no news from OpenSkies some of us went directly to the airport to find out what was going on. We were received very rudely by OpenSkies who actually tried their best to make us cancel our ticket. The supposed extra flight actually never existed and they were still trying to sell tickets for the DC flight of the day for EUR 6000 while we were told to wait. In the end I had to go through British Airways in the other terminal of Orly airport who called OpenSkies and told them to stop selling tickets for the NY flight and book us instead. We then got taken in charge directly by BA at Newark who got us tickets to DC in the evening. OpenSkies does not care about their customers only about turning max profit I am very disappointed especially for a BA brand.

Newark-Orly return. For travellers who don't usually fly Business class this was a treat. Yes seats and interior of plane were a bit worn. Service and food was great Best of all you could stretch out and be comfortable during the flight. I wish they flew more places. We would use them again.

Newark-Paris return. The planes are very old and seats and hand held A/V are 1970's restrooms very worn etc. This is not a premium Business Class service that one is used to on major carriers. Having said that it is a great value for your travel dollar - 78 seats on a 757 very acceptable lounges with free drinks and snacks at both Newark and Orly plenty of room between seat rows etc. It is really more of a Premium Economy service on old equipment with slightly upgraded economy class meals in flight but at a price of under $2000 versus a Business Class ticket to Europe on a major carrier of $5000+ it does represent a good value for a relatively short flight (7 hrs).

My wife and I flew to Paris at the end of April experience was great and we got lucky and the flights there and back were only about one-third full. The seats are older business class seats and on the way over I noticed that one of our seats wouldn't recline - we switched because the flight was mostly empty. Service great and flight attendants were very professional and courteous. Flying business class means you get to skip the security lines and immigration lines. The lounge (British Airways) while waiting means you can connect to wifi and have a drink/snack. So nothing special about the plane itself other than you get a big seat.

IAD-ORY return. Dulles lounge was satisfactory and Orly quite good. The crews on both legs were very attentive and pleasant. Food and drinks very good by airline standards. I like Orly as an arriving destination to Paris and connecting to other cities in Europe finding it more convenient and less crowded than other major airports. We took flat beds from IAD to ORY and biz seats back and were satisfied with the choice. From a price perspective alone we feel this is an excellent choice and with the experiences on both legs and at the lounges are very pleased and will repeat.

My first trip with OpenSkies was excellent. The lounge at Dulles is very nice the plane was spacious food and wine were good. The return was fine as well. My next trip the first leg went very smoothly but now as I approach the final part I am terribly frustrated and disappointed with OpenSkies. Unfortunately I had to book my return flight for this summer in November when my schedule was still a bit up in the air. About 3 weeks ago however I finalized my schedule and saw to my dismay that I would need to change my ticket by about two months. I was bracing myself for a ticket change fee - but was shocked to find out that in order to change my ticket (giving them months notice) I will need to pay $450 in addition to about $150 extra for increased gas prices - that's $600 extra for a flight change with months notice! I emailed and called and spoke with many people - all said that same thing - that's policy no way around it. Now I don't expect a big cooperation to just change their policy for me but I do expect some sort of help or at least a little sympathy when I pay thousands of dollars for a ticket. The lack of care or sympathy from those I spoke and emailed with astonished me! Not only did they not give me a break at all but they didn't even put out the effort to seem sorry for my circumstances. Perhaps most people who use this airline are wealthy but I am not. I used them this year as a special treat and now I am absolutely paying for it. As of today I can buy a round trip ticket with British Airways from Paris to NY for less than $600. And unless a miracle happens soon I'll be paying $600 just to switch the day of my flight. I think it is ridiculous that I have to pay such an extravagant fee to change a flight with months of notice!

Open Skies cancelled my departure flight (booked 3 months in advance) without notifying me. I found out three days before departure when I tried to choose my seats on line. They only offered cancellation or a move of departure flight one day later (no options earlier). Changing the return flight was not possible. Very inconvenient very disappointing.