✅ Verified Review
| Paris Orly to Newark. I used to be a fan, but things seem to be falling apart. On April 2, 2016, we were called to board the plane, and at that moment, we were given the news the flight was cancelled due to mechanical issues. The information we received was chaotic. The female gate agent did not use the PA system and the message was in only one language. People could not hear details which raised the anxiety level within the group. We were led throughout the airport to clear customs, and pick up our checked luggage. We were finally sent to another counter on the other side of the terminal to deal with hotel and voucher procedures. Many followed blindly. We were told countless times to check our email to receive rebooking information from BA. It never arrived. I finally was able to get the gate agent to listen to me when I told her I called BA and they claimed the flight wasn't cancelled, thus the reason why none of us received a rebooking email. The gate agent was unaware that BA was oblivious. The BA agent on the phone told me that our flight was not cancelled. When I explained I cleared customs and currently have my checked in luggage returned and in my hands, she told me she couldn't help me because their screens did not show a cancellation. This was told to me after almost an hour had passed after we heard about the cancellation. Surreal. We were lucky. We were 2 out of 7 allowed to make the 13:40 flight out the next day. All of those folks booked for the same time the day following - cancelled again. I can't even imagine suffering a cancellation two times in a row. Unfortunately, this seems to be happening more than it should. There doesn't seem to be much support going out to this airline and it's unfortunate. In addition to this event, the seats in biz bed and premium economy are very worn and in some cases, the seats are not properly maintained and do not work. It's sad because this airline has such potential. I felt bad for the gate agents who attempted to handle the situation as best as they could. The gentleman (gate agent) was calm, cool and helpful, but it was clear they were all winging it with no support. We can no longer fly Openskies. We can't afford to gamble on when we might reach our destinations. I should also note they cancelled our original flight details on the return and moved us to the later flight about 2 months after booking. This has happened to us before. Had we been allowed to keep our original arrangement, we would have made it home instead of dealing with this.