Airline of the Year  

Omni Air International

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3 reviews
4/10
No Skytrax Rating
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9/10

"staff and service were excellent"

(United States)

Ramstein Air Force Base Germany to Baltimore-Washington. Flew as Space-A on the AMC- USAF Patriot Express or informally Freedom Bird. Seats were narrow, as would expect for transporting physically fit soldiers, but adequate legroom. Departure delayed for two hours for technical reasons, but better 'safe than sorry' since flight over Atlantic Ocean precludes any emergency diversion and landing! All seatback electronics functioned. Cabin staff and service were excellent! Supper (from Germany, not US) was to European standards, quite good, (not the untasty US airline food), and had a real breakfast, (not a 'snack' as on the inadequate 'other' charter company outbound). Crew was attentive, gracious, and always helpful. Overall, much better than US-flagged carriers and up to European standards. Although flew as military retired at minimal cost, I would be pleased to pay full-price ticket for the service rendered on this flight.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteRamstein to BWI
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"plagued with multiple problems"

(United States)

El Paso to Kuwait via Bangor. Both of the times that I have flown using Omni the flight has been plagued with multiple problems. The first time, none of the entertainment systems worked (audio). The second time I flew with them, only half worked, and the plane broke down overnight in Maine. I've had multiple friends / coworkers who've been broken down in New Hampshire / Bangor. Omni needs to take this plane off line for a few months and upgrade this plane. Omni should be embarrassed about the quality of the plane taking the troops overseas. Come on dudes. The only upside was the friendly staff (flight attendants and pilots).
AircraftBoeing 767-300
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteELP to KWI via BGR
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst flight experience"

(United States)

Shannon to Boston with Omni Air. I have been on many airlines over the years and never have I seen this bad of quality. The flight was a wet-lease flight with Aer Lingus, a great airline. However, OAI plane was old and dirty, entertainment systems are also dirty, hard to control, old, and not a big selection. The staff aboard was awful, rude, and overall this is the worst flight experience I have had. Highly recommend Aer Lingus, but not if it's operated by Omni Air. The only thing good about the flight was ground service provided by Aer Lingus.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSNN to BOS
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no