Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 482 reviews
6/10
4 star Skytrax Rating
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10/10

"would definitely recommend"

(United Kingdom)

London to Bangkok via Muscat. Very happy with all aspects of the flight, clean aircraft , good service and food was satisfactory for airline food. Rather slow at check in at Heathrow terminal 4, but at 5am everything seemed slow at this terminal. Staff on both flights were helpful and friendly, would definitely recommend and use again.
AircraftA330 /Boeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR toBKK via MCT
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"ground staff was unfriendly "

(United Kingdom)

Verified Review | London to Hyderabad via Muscat. Flight departed with an hour delay at Heathrow, for which no reason or information was provided. Flight landed with an hour delay. There was no announcement or fast track service available for travellers with less connection time. It took 20 min to open the doors. The ground staff attitude was unfriendly to say the least, it was rude and careless. There was no urgency to serve customers with missed connections. Food and cabin service was average at best. Avoid this airline unless you want to be spend a day at Muscat airport.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to HYD via MCT
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"best airline I flew with"

(United Kingdom)

Verified Review | London to Goa return via Muscat with Oman Air. Best airline I flew with, friendly staff and excellent food, good aircraft. Crew was helpful throughout the journey, really pleased. I will definitely fly with Oman Air again, and would recommend.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to GOI via MCT
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Cabin Crew was very professional and friendly"

(Germany)

We flew from Munich to Bangkok via Muscat. Ground Staff at Munich were friendly and helpful. Dinner was served relatively quickly after take-off, the quality was average. The Cabin Crew was very professional and friendly. IFE on the A332 is ok, but there could a wider selection regarding movies. The airport in Muscat is decent, however, the announcements were extremly loud and were repeated every 45 seconds, which was annoying after a while. Cabin Crew on the MCT-BKK-Leg were again very professional and friendly. Overall, we enjoyed our flights with Oman Air and would fly with again with them.
AircraftA330-200, Boeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMUC to BKK via MCT
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best flight I have ever flown"

(Singapore)

Verified Review | Flew on Oman Air flight WY824 from Singapore to Kuala Lumpur. Flight was delayed for 24 minutes due to traffic congestion in Changi Airport. But we arrived 4 minutes ahead of schedule. The legroom of this A330 aircraft is amazingly big, especially for the 40 minutes flight to KL. The touchscreen IFE was very responsive, just that headsets were not provided for this short flight. The cabin crews are very helpful and friendly. The refreshments include a cookie with water and apple juice, you may also pre order your own meal online at no extra charge. I am a frequent flyer on Singapore to KL route and I can say that this is the best flight I have ever flown on this route.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN-KUL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a very comfortable flight"

(India)

Verified Review | Dubai to Mumbai via Muscat. My 3rd time taking Oman Air on this route. This time had taken this airline just to try the Boeing 787 on DXB-MCT. I must say it turned out to be a very comfortable flight. The only issue was that the IFE did not work as system was down. On the 737 for BOM-MCT: very comfortable seats, good legroom, great IFE and relaxing on-board ambiance. For the crew, they are polite and good. However, very reserved. Food onboard was reasonable, but disappointed with the fruit platter I ordered. Let down as opposed to what competition offers, Transit was alright, As I had lounge access. Otherwise MCT airport is not a very pleasant airport to transit at, This has been the airline of my choice as it has great connections to the Indian subcontinent and I enjoy my experience each time I fly.
AircraftBoeing 787-8 / 737-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDXB to BOM via MCT
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service onboard flights really good"

(Germany)

Verified Review | This is our first time flying Oman Air. For last minute booking from Frankfurt to Kuala Lumpur via Muscat, Oman Air offered the lowest price compared to other airlines. The price was really unbeatable. Overall the service on board for all our flight sectors was really good. Flight attendants were friendly, warm and helpful. Food and entertainment were OK, nothing to complain about. Seats in our flight from FRA to Muscat and Muscat to Kuala Lumpur had a spacious legroom, even with my husband's long legs he had no problem stretching them. As for our return flights Kuala Lumpur to Muscat and Muscat to FRA, legrooms are tight and those with long legs had to suffer the whole journey. Besides tight legrooms, the entertainment system were all fully touch screen control and every time the passenger behind me touching his screen, my seat being pushed forward, which disturbed me big time especially when I was trying to sleep. It would be better if a hand held controller is being used. One small glitch happened during our flight from Muscat to FRA. We were being transported from boarding lounge to the plane by a bus after a long wait at the lounge. When the bus reached the plane, the cleaning works were not done and all of us were being locked inside the bus for like 40 mins and the air-conditioning were not functioning well. I guess there was a lack of communication. With the unbeatable price offered, Oman Air is another contender in the Gulf region.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFRA to KUL via MCT
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"cabin crew were extremely rude"

(Oman)

Verified Review | Flew Oman Air from Muscat to Salalah. Nice Aircraft and comfortable seats. However there were no air vents to cool passengers. The plane was hot. The cabin crew were extremely rude. Just one muffin served for 1hr 45 minutes. No coffee or tea on the meal service despite being in the morning flight. The crew never smiled or made passengers feel welcome - poor service.
AircraftBoeing 787 Dreamliner
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMCT to SLL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"staff very friendly2

(India)

Muscat to Chennai with Oman Air. Nice journey. Food was good and as usual all staff were very friendly. Toilets were clean and good inflight entertainment. Very comfy seats for this 3 hour journey. The lounge was also very good and flights on time. Would recommend.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMCT to MAA
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"there was no entertainment"

(Saudi Arabia)

The flight was delayed a bit in Dammam and also in Muscat which was fortunate because I had a very short connecting time. The aircraft used on the Dammam to Muscat sector vas very old and there was no entertainment at all. A small sandwich was served which was enough for an hour and half flight. The aircraft used on the Muscat to Bangalore sector seemed to be a bit newer and the seats were comfortable but there was no entertainment as it did not have IFE. The cabin crew were really very friendly. I felt restless and felt bored because some entertainment is needed for a 4 hr flight
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDMM to BLR via MCT
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes