Oman Air

✅ Verified Review | We have recently made 1 trip with Oman Air from Abu Dhabi via Kuala Lumpur to Melbourne and 3 trips with Oman Air from Abu Dhabi to Manchester via Muscat. Every time there has been an issue. We have contacted Oman Air and followed their complaints procedure and have been ignored every time. We are very disappointed with the poor customer service and incompetence shown by Oman Air. Their staff are rude and unhelpful. Abu Dhabi to Melbourne via Muscat and Kuala Lumpur. Flight WY632 between Muscat and Kuala Lumpur. Our bags went missing. We filed a report at Kuala Lumpur and were assured that Oman Air would contact us within 24 hours. That never happened. We spent 5 days of a 9 day holiday without our clothes. The bags eventually turned up on the 5th day which involved a 4hr round trip to collect them. We made numerous phone calls to Oman Air during this time and staff were very unhelpful. We raised a complaint with Oman Air and received a very unhelpful reply from Customer Relations. They ignored all of our replies to this email. We raised another complaint for which they acknowledged receipt - and then ignored. Abu Dhabi to Manchester via Muscat on 13th May 2017. Inbound flight WY634 and WY105 from Muscat to Abu Dhabi was delayed so the connecting flight from Muscat to Manchester was missed. No representatives present at the airport to help us apart from on female member of staff in a distant office dealing with all irate customers and missed connections. It took so long for her to organise that the first Etihad direct flight to Manchester was missed and the next flight was several hours later. This flight was going to London. There was a shuttle provided by BA to Manchester. When we arrived in Manchester, our bags were not there. We arrived in Manchester at 1am, Oman Air promised our bag would be delivered the following morning; they arrived at 8pm – nearly 24hr late. I also had my 7yr old son with me. Manchester to Abu Dhabi via Muscat - Flight WY633 on 18th May 2017. The flight was delayed so the connecting flight was missed. The aircraft did not make up the time during the journey and this was despite promises from Oman Air staff that the connecting flight to Abu Dhabi would wait. This incurred a 5hr wait in Muscat Airport for me and my 7yr old son. We were put on an Etihad flight. Manchester to Abu Dhabi via Muscat. Flight WY0106 on 4th June 2017. The flight was delayed so the connecting flight was missed. The aircraft did not make up the time during the journey and this was despite promises from Oman Air staff that the connecting flight to Abu Dhabi would wait. This incurred a 5hr wait in Muscat Airport. No food or water was offered to me or my 7yr old son. We were put on an Etihad flight.

✅ Verified Review | London Heathrow to Goa via Muscat. I've flown with many many different airlines and Oman Air are the worst I've experienced for long haul. On my flight out from Heathrow, my seat sliding mechanism was broken which meant that when I stretched out the seat would slide out and backrest would fall back. I complained and nothing was done about it on the flight. On return flight, my entertainment unit didn't work. I complained, and again they didn't do anything or pretend to care. So an 8 hour flight without any form of entertainment was hell. I was suffering from a stomach bug on my way back to London and needed water because I was getting dehydrated. I got up and walk to the galley and asked nicely if I could have some water because I'm not well. I got a rude response of "Yeah I will bring it to you", what she really wanted to say is "go away". I just stood there looking at the staff until she gave me water. I've never experienced such rude service in my life on an airplane. My experience of the connecting Oman Air flights between Muscat and Goa was a complete different story. They were great, exactly what I expect from an airline. The short flights would get 5*s.

✅ Verified Review | Muscat to Salalah return on Oman Air. Both 80 min flights full, still quite pleasant and spot on time. Check-in in Muscat ok, in Salalah (new airport) excellent. Food on Oman Air short distance flights is inedible. I would much prefer just water and a (good) coffee or tea. New Oman Air lounge in Salalah is quiet, very good.

✅ Verified Review | Flew London Heathrow to Kuala Lumpur via Muscat return with Oman Air. Fantastic experience, now I want to only travel with them. Seats in economy cabin are comfortable 2x4x2, attention of the crew was good all time . We were very lucky and got upgraded to premium seats on our way back so was even more comfortable. Generally very positive experience and I would highly recommend the airline.

✅ Verified Review | On checkin they said we couldn't board unless we showed proof of an exit flight from Malaysia. Despite showing our train ticket to Singapore, they insisted that this is not proof. We were forced to buy a ticket at the airport at somewhat inflated prices. I wasn't aware the front seats in each section were premium, only discovering this when reaching the cabin. Even though they were empty and I offered onboard the aircraft to pay the difference, we were denied this seating by staff. Therefore my 9 month old baby had no cot for the journey. The front seats were empty. Finally they lost one of my bags, just to stick the knife in I suppose.

✅ Verified Review | London Heathrow to Delhi return via Muscat. Surprisingly excellent, and consistently so across four flights. Plenty of leg room, good food, really good service, flights were on time and the price was the lowest available. We're actually considering visiting Oman as a result - not a country we'd ever considered visiting before, but I suppose part of the objective of becoming a 'hub' is to attract more tourism. I'd also highlight the Francophone hostess on the flight from Muscat to Delhi who went out of her way to be welcoming on what was a busy flight.

✅ Verified Review | Manila to London Heathrow via Muscat. I was slightly apprehensive about my return trip, due to how impressed I was with the outward bound flights. To my delight, the same high standards were met - professional staff from start to finish, clean and very comfortable aircraft and excellent food served with a smile. At 6ft tall it was a joy to get adequate leg room, sadly not available on other airlines. The short stopover went without any problems at all with only a very short delay. The only small complaint was the cleanliness of the toilets onboard, but this was just just poor passenger hygiene. For the price, this was an excellent all round experience.

✅ Verified Review | Oman Air from Frankfurt to Colombo via Muscat. Aircraft from Frankfurt to Muscat (A330-200) 7 years old, Muscat to Colombo (A330-200) 2 years old. On the way back A330-300 registration number A40-BY (2 years old) and B737-900 1 year old. In all A330 in economy class a lot of space between the rows. We were positively surprised. I have never flew in an aircraft with this amount of space. In my opinion, the Oman Air A330 with the configuration 2-4-2 is one of the top economy class - I would risk to say that it was better than Emirates A380 economy class. The crew was brilliant we can't complain. The food very good. The only thing that I would improve it is the inflight entertainment system - always some kind of problem even in 2 years old planes. Despite great choice of films and games for kids always touch screen problems, we had to change headphones 2 times, the connectors between headphones and the system. The crew was trying to help but the screens were simply broken. Good thing the flights were not full so we could change the seats. Muscat Airport is a very small and basic (new one has been built and it is a matter of months when they move in to the new premises - it looks very impressive from outside). What we did not like is the very long annoying music during take off and landing in all planes and the ground Oman Air crew at the Muscat airport. There is no priority for passengers with kids to board the plane (Emirates are better in that matter).

✅ Verified Review | Milan to Kuala Lumpur via Muscat. Oman Air was voted Best Airline Economy three years in a row, so I assumed they would be a safe option. In Muscat, we were boarded, and then needed to sit for more than two hours on a very hot plane, with no water or snacks offered, only to be disembarked back into the airport. I informed the ground staff that the majority of the customers had no idea which gate we should go to. After another two hours of confusion, we were re-loaded into another plane. Arriving more than four hours late to Kuala Lumpur, I had missed my connecting flight, I asked for some assistance but I was simply told to rebook and it wasn't their problem. I needed to spend 8 hours in KLIA, my bags were lost, there was no Oman Air staff to be contacted, no meal vouchers or any kind of assistance offered. I missed an important business event the following day and had massive out of pocket expenses to rebook a last minute flight to Australia. Delays happen, I understand. But the attitude of both the ground staff in Oman and Kuala Lumpur was deplorable. Despite repeated efforts to contact the airline, no response from the 5 emails and forms has been responded to. On a side note, it was the worst airplane food I have ever experienced. It was in inedible. The entertainment system was extremely limited compared to the other international airlines I've flown.

✅ Verified Review | Flew Oman Air to from Milan to Bangkok via Muscat by A330 and Boeing 787. Overall quality very good, both in booking (seat selection available for free), check in, service, food and IFE (large number of movies in itlaian on board). Muscat airport is a bit old, but transfer has been quick and smooth. One of the 787 had a high density configuration with little legroom, while the other and the A330 had normal legroom for a long range flight.