Oman Air

✅ Trip Verified | London to Najaf via Muscat. On board flight staff and services were awesome but Oman Air staff at Oman Airport was pain. They even have no manners and don't know how to talk with passengers. They should realized that they are getting paid because of our business.

✅ Trip Verified | London to Kochi via Muscat. Largely agree with some of the recent comments about Oman Air. Though it's about a year since I last travelled with Qatar or Emirates, Oman is a fair way behind them in terms of passenger comfort or service. Seats very cramped, but I'll come to that later. Food OK, but very stingy with the drinks (only one round on a 7hr flight), and it took virtually an hour for the grumpy crew to clear up the empties for the meal service. Not acceptable. Flight out was delayed, and even though there was an hour to spare at Muscat, bizarrely, they denied us boarding on the connecting flight to India, preferring to bump us onto the presumably less popular flight at 2 am the following day. OK, they put us up in a hotel for a few hours, but we missed the first day of our India tour as a result, with all the phone calls that required. Finally, when I booked this flight it was due to be operated by an A330 with 34" legroom, but then Oman Air changed it to a Boeing 787 with 31". Also one more seat squeezed in per row. Result was very cramped conditions and narrow uncomfortable seat. Not why I booked the flight with them. A definite downgrade. I know the Boeing 787 divides opinion . But I'm sure it's a lot more economical for the airlines to run, but I've yet to have a pleasant flight in one. Streets behind the A330/340 or 777, and a very poky little aeroplane compared to the A380 or 747. First and last outing with them, I'm afraid.

✅ Trip Verified | Zurich to Bangkok via Muscat. First time flying Oman Air, found it to be average. Food was very average, the crew is very slow with service and waits way too long to clean up. Therefore on a 6h-ish flight, you have almost no chance to relax or sleep. Inflight entertainment is not very good.

Not Verified | Nairobi to Manila via Muscat. Night flight Nairobi to Muscat average, but flight from Muscat to Manila excellent. The new airport and lounge in Muscat are great. Security check in the transfer zone was arrogant. The flight from Muscat to Manila was one of my best flight experience. Excellent and friendly staff. They showed great customer service. Dinner was the best I ever had on any flights. Unbeatable value for money.

✅ Trip Verified | London to Kochi via Muscat. The experience inside the flight was average but I have to say that there customer service is the worst. Because of their carelessness I lost my luggage. When I claimed for it they didn’t pay that much interest in it and also didn’t pay me back enough. I never experienced such a bad service from anywhere.

✅ Trip Verified | Delhi to Cairo via Muscat. Firstly the touch screen for in-flight entertainment did not work in two sectors. For one sector - Cairo to Muscat, they didn't even have a in-flight entertainment. The cabin temperature from Muscat to Delhi was uncomfortable. Only one good experience was Muscat Airport. Throughout the journey, there was nothing I could recommend. From Muscat to Delhi - the crew did not have headphones as well. So all in all, not a cool experience.

✅ Trip Verified | Travelled from Heathrow to Bangkok via Muscat, return. All flights were on Boeing 787-9. Cabins are spacious and clean, and the seating in economy is ok, but the seats are quite narrow, especially if you are sat next to a larger person. Whilst the food was quite good, and the choice of beverages ok, the cabin staff were on the whole were not of a good standard. We had one particular cabin crew member that was extremely rude, and unfortunately was on our return leg also. Overall we found the entire crew to be quite unfriendly and abrupt, although there were exceptions. In-flight entertainment was good - big screen, good quality video and audio. Film selection is slightly limited, but only really an issue if you have 4 flights in a row! No issues with ground staff - everything ran smoothly and on time.

✅ Trip Verified | Milan to Manila via Muscat. It was a very positive experience. Short layovers and the flight themselves passed quickly, also thanks to the entertainment offered on board. Cabin staff really kind and also keen to exchanging a couple of words. Only negative part was maybe the distance between a row and the other - not necessarily the comfort of chairs, as I guess and seat would become not too comfortable after 4+ hr flights! Would definitely fly again and recommend!

✅ Trip Verified | Kuwait to Mumbai via Muscat. Traveling with family for 3 days only. Flight from Kuwait delayed by 2 hours but was not informed by staff at check-in. They informed us only at the lounge 1 hour prior to flight to be at the Gate 30 minutes past the scheduled departure time. Missed my connecting flight to Mumbai which had 1:20 minutes transit & was booked on the next flight after 8 hrs. One Airport official guiding passengers after Security check was very arrogant & did not know how to handle customers; leave basic service skills aside and most importantly not in authority. I really dont know how the Airport hired him and also complained to Airport officials. Inflight services were great with decent IFE (Boeing 737-900). Food was the best I had on any flights (5 Star); delicious & sumptuous. I was to be put up at the First/Business Class lounge until my connection but on request the Airport staff were kind enough to arrange our visas & hotel with to & fro Airport transfers. Connecting flight was an old & tired Boeing 737-800 which was again delayed by 40 mins. Extremely frustrating trip that costed us missing our Doctor's appointment whose availability is only once per week. Return flights on Economy were on time but one of our bag was damaged. Overall, no complaints whatsoever about the inflight services but everything else is a mediocre & that lousy Airport official who taints the Airport & Airlines reputation. With so much of experiences endured, I don’t think I will fly with them again.

✅ Trip Verified | Munich to Manila via Muscat. Staff were excellent, friendly, fast. Flexible food service. Attentive to needs of customer. Flight left on time and arrived in Manila Early. Luggage was delivered early. One of the best flight experiences I ever had after flying worldwide millions of miles.