Oman Air

✅ Trip Verified | Kuala Lumpur to Muscat. Business Class check in counter take too long to issue tickets. No appropriate counter for business class client. Announcement on boarding was not clear. Cabin Staff in flight was not friendly. My business class seat also not tidy and food average. In flight entertainment average.

✅ Trip Verified | London to Cochin via Muscat. Muscat to London. Seems to be a problem in Muscat with baggage. 3 days now, going home. Never again. Rotten to the core. Here in India not worth trying. What a disgrace.

✅ Trip Verified | London to Mashad via Muscat. The worst customer service experience ever. My luggage arrived 3 days after my arrival at the distension airport. I had to pay for the cab as a tourist to go back to the airport where I found my suitcases badly damaged. None of the Oman air staff in Mashhad airport attended to my complaint or inquires. I called many times to Oman air customer service but could not get any help. Then I submitted my delayed and damaged luggage online form with all the documents attached but have not received even 1 single response till now that I am back in Canada. No email reply, no follow up, no compensation for damaged or delayed luggages whatsoever. I will not fly again with Oman air and do not recommend it.

✅ Trip Verified | Kuala Lumpur to Muscat via Bahrain. Business class is comfortable, Service is good. I was taking Malaysia Airline followed by Oman air, called their call centre, assisted me to check the baggage allowance and took the initiative to call back to confirm. The inflight meal could be improved, somewhat doesn't impressed me. this is the only point to improve. i know this is an middle east airline, but since you are flying from Asia country, probably could include some Asia cuisine.

✅ Trip Verified | Muscat to Dubai. Horrible service experience, I booked my exit seat prior to the flight, while boarding, I was surprised that they changed my seat, cause someone paid for it! And the manager said “sorry he paid more” I was astonished! Don’t recommend this flight.

✅ Trip Verified | Kuala Lumpur to Amman via Muscat. We purchased our tickets on 31Aug2018 and prepaid seats selection to travel on 22Dec2018. Our e-ticket showed confirmed seat numbers so imagine our shock when we checked-in online and the screen showed seat unassigned! I called the call centre in Kuala Lumpur and the guy told us to just check in and the seat will be assign then. We were assigned different seats! Called the call centre again and was told to check at airport check in, which we did and was told there was nothing they can do since we have checked in. On our return leg, again, when we tried to online check in, seats came out unassigned even though tickets showed confirmed seats. This time we checked in at the airport and guess what? Our "confirmed seats" have been booked by someone else! We made a ruckus at the airport and the supervisor then told us that he would give us emergency exit seats. I specifically asked for window and aisle. He said however boarding pass can only be issued at Muscat for these tickets. So when we arrived Muscat, again there was no such instruction and they can offer 2 middle seats at emergency exit seats which we declined. We ended up with 2 aisle seats at row 49. Our prepaid seats were window/ aisle row 26. I have since lodged a complaint and asked for refund but no reply yet. The flight experience itself was fairly unpleasant. The boarding was chaotic as they do not board by rows rather just allow everyone to board all at once. Food was pretty bad. The flight attendants were fairly surly and toilets were not cleaned regularly. The only positive experience was the in flight entertainment. Layover at Muscat is pretty expensive but thank goodness we had complimentary lounge passes from our credit card. Honestly, it was cheaper than the other flights by about USD200 but it's a very unpleasant experience.

✅ Trip Verified | I had a fantastic experience with Oman Air flying from Manchester to Islamabad return in Business class. I used the Oman Air Upgrade (Option Town) which is fantastic value for money. The staff in business class were really attentive, friendly and professional. I especially enjoyed the Omani coffee and dates they serve when you board the flight (Manchester-Muscat route). The beds were extremely comfortable and they provided a lovely wash-bag as well as useful storage compartments next to your bed to store your phone and other small items you are carrying. The food was outstanding; I especially enjoyed the Arabic Mezze platter they served and the attention to detail they made with the meal. Their Karak Chai (which I had after my meal) was superb. The inflight entertainment was really good, I especially appreciated how even on a short 2/3 hour flight from Muscat to Islamabad you can still access all of the entertainment they provide (they also give you a main meal which is really generous). I would definitely recommend family and friends to fly with Oman Air business class. I thoroughly enjoyed my journey and would happily fly with them again.

✅ Trip Verified | Colombo to London via Muscat. Muscat layover was 2.5 hours as per the ticket confirmation. 2 days later Oman Air changed the schedule and emailed us a new itinerary which made the layover in Muscat 7.55 hours. When we arrived at Muscat we spoke with Oman Air customer service to see if they can give us a comfortable place to stay or any other compensation for the change they made to our schedule. We explained we have 2 kids and it’s not comfortable to stay at the airport for 8 hours. The person who was at the counter was rude and not even considering to look for an option to make us comfortable. He said if the layover was 8 hours he can give us a room. But since it is 7.55 hours we are not eligible for a room. Oman air must make passenger’s comfort the first priority.

✅ Trip Verified | Jakarta to Muscat. First time I have flown with Oman air, the service was excellent, the food fabulous, the comfort of the cabin amazing. The bed has a comforter and a nice blanket. The entertainment program has amazing latest Hollywood movies. The cabin crew with the cabin director by the name Ismail was super friendly and super helpful. They make us feel at home . The aircraft is brand new and clean. Thank you Oman Air, we will fly again soon.

✅ Trip Verified | Manila to London via Muscat. Fantastic flight, the flight attendants were very helpful, and friendly. Definitely I will fly Oman Air again.