Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 264 reviews
7/10
4 star Skytrax Rating
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3/10

"customer service poor"

(Saudi Arabia)

Verified Review | The worst airline experience. From Muscat to Bangkok delayed around 6 hours and they do not update the time on the screen. The return flight from Muscat to Riyadh was also delayed 1 hour. When we called customer service they don't offer a true answer and just keep saying the flight is on schedule. First and last time to fly with Oman Air. Airport poor. Customer service poor also. Aircraft and staff not bad.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBangkok to Riyadh via Muscat
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"not flying Oman Air again"

(Malaysia)

Verified Review | Kuala Lumpur to London via Muscat. The flight from Kuala Lumpur was delayed by an hour. We were assured that the connecting flight to London in Muscat would wait for us. When we arrived in Muscat we were told the flight to London had left without us, and that we would be diverted to London via Doha, 6 hours later. We had to take a connecting flight to Doha with Qatar Airways and then another flight to London from there. The ground staff were awful and the Muscat airport dismal. We felt completely at a loss. A 12 hour flight to London ended up being close to 22 hours. Definitely not flying Oman Air again.
AircraftA330-200
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteKuala Lumpur to London via Muscat
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"poor to mediocre facilities"

(United Kingdom)

Verified Review | Flew Bengaluru to Manchester via Muscat. The whole process from check in to travel was average at the best. The check in facilities were so limited combined with poor bandwidth of the website, options including choosing child meals or wheelchair assistance etc were not available especially if you have bought the tickets via an agent. Again, after spending a substantial amount of time waiting for the seating options to show up on the website, most were already booked even after logging in immediately after opening of the 24hr window for check in before flying, so we ended up selecting seats in different parts of the flight which is far from ideal when travelling as a family with two young children. Neither the check in desk at departure or the transit were able to help, more disappointed and annoyed at the false information and blame game being played by the staff who were more interested in seeing us through rather than sorting out our problem. The inflight facilities were mediocre indeed with dated looking upholstery, no welcome for the kids or entertainment options for them, flights did not have TVs, when they did have televisions, most of the time touch screens do not work, headphones were as poor as one can get, did not transmit even 50% of the volume. Waited for at least 75 minutes for even water to be served in spite of asking for juice/water for the kids, meals arrived 150 minutes after boarding, again hungry irritable kids had to be managed, standard response from the staff that meals was not booked in advance, trying to explain this to the staff about the website issue was a waste of time. Again trying to explain to hungry kids needing to wait another 45 minutes after the neighbouring kids had their meals served was a challenging task. Add to this, they even missed serving us inflight snacks and drinks for the kids, I had walk to the pantry to remind them that we have not been served, no apologies, just a smile. All in all, a low cost airline which is unsuitable for longer journeys and for young families.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBengaluru to Manchester via Muscat
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"What disappointed me was the service"

(Oman)

Verified Review | Flying Oman Air used to be exceptionally pleasant. This has changed somewhat, as – quite obviously – cost-cutting measures were implemented. Check-in at MCT and DEL reasonably fast. No delays on any of the two legs. Seat comfort and leg room ok although not really good. What disappointed me was the service on both flights. The flight attendants were clearly not able to cope with full planes. Some spoke hardly any English, some were just very slow. Food on the way out was simply insulting. When it was my turn only the “vegetarian” option was left, which consisted of lukewarm soggy potatoes and rice! The non-veg on return was a tasteless Wiener-type sausage with rubbery mashed potatoes.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMuscat to Delhi
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"very limited leg space"

(India)

Verified Review | Flew Oman Air from Paris to New Delhi via Muscat. New plane but very limited leg space - quite horrendous actually. IFE was not switched on 45 minutes into the flight and had to remind the air hostess a couple of times. Good selection of movies, air hostess service and behaviour hands-off but efficient and food was quite decent. Otherwise a decent enough flight with ground service quite good and check-in was smooth.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteParis to Delhi via Muscat
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"On board service was good"

(India)

Verified Review | Flew from New Delhi to Paris via Muscat on economy. Flight from New Delhi to Muscat was nice and hassle-free. Check in was smooth, plane was new with a really cool IFE system. On board service was good and good selection of movies. Muscat to Paris flight was a little disappointing though. Not much legroom and IFE system a bit jaded but inflight service was pretty good and plane was pretty new. Overall okay experience and landed on time.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNew Delhi to Paris via Muscat
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Online check in wasn't possible"

(Canada)

Verified Review | Frankfurt to Muscat. Web bookings seem to be a radical concept for Oman air. After booking was repeatedly contacted by the revenue protection team and needed to send a scanned copy of the credit card. The scanned copy was then lost and my ticket was blocked leading to a long time on the phone with the call center. Online check in wasn't possible unless you are a member of the frequent flyer program which wastes more time at the airport.
AircraftBoeing 787
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteFrankfurt to Muscat
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"half the price of market average"

(France)

Verified Review | Paris to Kuala Lumpur via Muscat. Top notch airline, round trip flights in the three different cabins available for long haul, old business class, new suite business class and business class seats in leased planes from Kenyan Airways. Oman Air product ranks higher in terms of comfort and privacy than the Kenyan leased one. Avoid if possible leased planes are seat confort and privacy are a downgrade on Oman Air product. Service was outstanding, particular food, cabin staff usually from Asia and Oman for steward and on par with other carriers in the region and Asia. Connecting flights in muscat are hassle free as airport is small (new terminal by end year) and allow for little connecting time. Lounge in muscat is ok but no real shower facilities, shower spot in the toilets only. Overall, one of the best experience in terms of cabin confort and appearance and value for money, and service. Oman Air is a medium size carrier, and while that does bring some benefits in terms of customer service and experience, the network is limited but expanding. if booked in advance their business saver fare are half the price of market average which makes it the best value rate for business from europe to asia. few negatives, perhaps the lack of consistency in service and frequent flyer scheme not integrated in the main global schemes. Strongly recommend it.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteParis to Kuala Lumpur via Muscat
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"it was a good experience"

(United Kingdom)

Verified Review | I've been collecting miles and points from BA for decades and this is the first flight where I have switched to another airline because of the cuts. Oman Air compared favourably. The limo service at both ends helped, of course. The staff on board were excellent and friendly. The Champagne is Cristal and there are only six seats in first. The food was disappointing, in line with BA. The only negative was a rude staffer in the Oman Air office before departures in Muscat. She barely raised her eyes from checking her mobile phone to tell me she couldn't help me, almost sneering. But her two colleagues over-compensated and were very helpful. I've marked down the ground service because of her, but overall, it was a good experience.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteLondon to Muscat
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"standards were inconsistent"

(United Kingdom)

Verified Review | London to Kuala Lumpur via Muscat. Check-in at LHR was ok, check-in was slow as only one counter open for web check-in. Boarding fine. Flight was OK, but cabin crew lacked personality or care for passenger. My wife spilled her wine and ended have to clean the aisle herself using a blanket as cabin crew serving took no interest in helping - very poor. Muscat connection was fine if a little rushed due to having to use bus to get from plane to terminal. Second flight was slightly better but again crew were like robots and unable to deal with anything outside the normal. Food on both flights was bland and tasteless like most airlines. At least all our luggage arrived! Return flight - horrendous experience at check in at KL. Waited 45 minutes in the web check-in line before being served - again only one counter for web in was open. The normal check-in line was moving faster, but we were told to wait in web check-in line. We had earlier in the day used AirAsia and managed to check in the same luggage in 5 minutes using bag drop facility. What is the point of web check-in Oman Air? When we complained to the Oman Air staff they just looked at us with a blank expression and had no idea how to deal with the situation. Their excuse was a silver card member was checking in for their family of over 7 members (who were not present at check-in) with over 10 suitcases. If they were silver card member shouldn't they have used Business Class check-in counter? It was a terrible start to the return journey and the airline representative was completely useless and tried deflect blame - very unprofessional. Return flights were ok, but boarding was a mess as the aircraft hadn't even arrived and passengers were told to get to gate - so all passengers queued and waiting to get into gate. Flight was ok - crew a bit more personable and caring although even they were getting frustrated with some of the passengers (not used to flying). Connection in Muscat was again rushed and hectic. Last flight was fine and felt more civilised after the previous flight. Food was edible. IFE was ok, but lacked variety found on other airlines. The customer service standards were inconsistent both on the ground and in the air. Aircraft were clean and spacious and the airline is value for money - the main reason for choosing the airline. Oman Air still needs to work hard to get to the standards of Emirates and Far Eastern airlines - particularly customer services.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLondon to Kuala Lumpur via Muscat
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no