Oman Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 481 reviews
6/10
4 star Skytrax Rating
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1/10

"found the return cancelled"

(United Kingdom)

Trip Verified | Oman Air decided in January to stop flying from Male as of April 1. We were booked on return flights on April 6, at no stage did Oman Air attempt to contact us about the cancellation of the return flight. The day before our flight was due to leave we logged in after upgrading the outbound leg and found the return cancelled. It has taken 28 hours and 6 phone calls to get any response from Oman Air, and they insist on sending us via Oman after getting us from Male to Doha, saying there are no seats from Doha to London, but on the Qatar web site I am able to book seats. The customer service staff have no ability to anything but email operations and that seems to be largely ignored. This was entirely avoidable and could have been an opportunity for Oman Air to delight us, but they chose to turn it into a crisis, causing a huge amount of stress. My advice is never use them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Male via Muscat
Date FlownMarch 2024
Ground Service 12345
Value For Money 12345
no
3/10

"there are no non-veg meals"

(India)

Trip Verified | Really horrible food and cabin services. They say there are no non-veg meals while flying from Bangalore to Muscat and back from Muscat to Bangalore. In both flights the cabin crew are saying the airline hasn’t sent them enough non-veg meals. This happening once can be understood but twice is in 4 flights is bad.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMuscat to Bangalore
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I would fly them again"

(United States)

Not Verified | An amazing experience! They were friendly, food was good, and accommodating. I would fly them again. I would recommend this company to anyone.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Muscat
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I am significantly out of pocket"

(United Kingdom)

Trip Verified |  I booked a return flight with Oman Air to Sri Lanka back in November. Around a month ago I got a text message from Oman Air saying that my flights had been cancelled and that I would be contacted by the team to reschedule the flights. Having then had a google, it turned out that Oman Air had cancelled that route entirely. I was supposed to fly on 31 March, the route had been cancelled from 31 March. I rung Oman Air to book onto different flights, and the alternative flights they offered me took 24 hours on the way there, and 30 hours on the way back. The flights I had originally booked were around 13 hours long. I was appalled by this and do not think this meets the definition of 'alternative flights'. But I stayed calm and asked if I could have a refund and also some compensation to mean I am not at a loss with the new flights. Oman Air's decision to cancel the flights at the busiest period (we were flying on Easter Sunday) meant that other flights were over double what we originally paid, so I asked for Oman Air to make up the difference, a not unreasonable request I do not think. The call centre told me to email the refund team with your request, and that they didn't have a phone number, was email only. I then sent multiple emails, and tried to speak to agents via twitter, whilst also calling the help centre, who couldn't help me. My request for compensation was getting ignored. As a compromise, I then asked to move my outbound flight a day earlier, when the route was operating to Sri Lanka, and get a refund on my flight back to London instead of taking their 30 hour option and take the financial hit on the way back by booking my return. The customer service agent told me the only way I could do that is by switching both flights, getting on my outbound, landing in Colombo and once I land in Colombo then request a refund for the return. He said the refund would be 'instant'. This really upset me though as Oman air is assuming I have the financial capacity to pay for a return flight without receiving a refund for the flight already booked. At that point I had completely given up on Oman Air and asked for a full refund of both flights. Again this had to be done through the refund team who do not reply to emails. I called the help centre to ask the status of the refund, they 'couldn't tell me'. I then asked how long it takes for the refund to come in, they couldn't tell me that either. Being unbelievably unhelpful, all the while I am out of pocket. I finally got an email back saying that the refund would take 14-30 working days. That is absolute madness. And also goes against what the agent said about refund being instant. In between this, I kept trying to contact the team via twitter. Then two spam accounts posing as Oman Air CEO offered to help me, if I sent my details. This was a fake account, that other people were sending details to. I notified Oman Air about this too. They ignored that. I finally got the refund, have booked new flights with Etihad which were over double the cost. I am significantly out of pocket. I have submitted a formal complaint but no reply as of yet!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Colombo via Muscat
Date FlownFebruary 2024
Value For Money 12345
no
9/10

"a very enjoyable flight"

(Oman)

Trip Verified | It was a very enjoyable flight, and the 8 hours spent on board the plane went by pleasantly. The cabin crew were very professional and friendly. The food service offered a respectable selection, and the meals were very good. The business class seats were roomy and comfortable. I was not overly impressed with the in-flight entertainment, however. Limited selection and difficult to use handsets. Otherwise, everything else was top notch.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteJakarta to Muscat
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very nice and helpful staff"

(Sweden)

Trip Verified | Everything from check in until we arrived at our final destination was incredibly smooth. Very nice and helpful staff, wonderful food and plenty of space to sit/lie down, like a small room of your own. Sometimes you wish the flight had been longer.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMunich to Bangkok via Muscat
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"Such a great experience"

(United Kingdom)

Not Verified | When we got to check-in the staff were really nice and check-in was open early. The ground crew were really straight forward they didn't mess about. The cabin crew were really friendly. The was really comfy. I was able to get a few hours sleep. Such a great experience.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Muscat
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"a mere 2 kgs of excess luggage"

(United Kingdom)

Trip Verified | My experience with Oman Air on a flight from London to Muscat to Hyderabad was nothing short of a nightmare. From the moment I boarded, it became apparent that this was the worst flight I had ever taken. The trouble began at Hyderabad airport, where they created a major issue over a mere 2 kgs of excess luggage. The flight was a complete failure; my food was subpar, and the boarding process was chaotic. Muscat Airport duty-free prices were exorbitant, making basic food and drinks ridiculously expensive. Onboard, the crew pretended to be helpful, only to later aggressively solicit surveys.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to London via Muscat
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"A pleasant surprise"

(Germany)

Trip Verified | A pleasant surprise. We booked Oman Air because it seemed the best value for the times and dates we were travelling, but had no nigh expectations. Seating was comfortable for economy class and on-board staff were helpful and friendly. Meals were delicious, although more choice would have been good. Full marks to the producers of the safety video, which gave all the necessary information, while simultaneously showcasing the natural beauty of Oman, thus avoiding boredom. Entertainment offered an excellent choice of movies, including both new releases and classics, although it was short on European films not originally in English. Transit through Muscat airport was painless, with an efficient safety check. Arrival in Bangkok was timely. Our main complaint was that problems in the online check-in system did not allow us to check in early.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Bangkok via Muscat
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"brand ambassador of hospitality"

(India)

Trip Verified | I was given this connecting flight by Turkish Airlines. On the flight I was served by Almohtasem the most personable cabin crew I have met. He was extremely polite, did everything with a smile and kept coming around to ask if we needed anything. He is certainly the brand ambassador of hospitality and good service .
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMuscat to Delhi
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes