Norwegian

As I looked to book a flight from JFK to Copenhagen, I came across Norwegian and noticed that they were about $250 cheaper than the next leading airline, and offered a direct flight when the next expensive flight involved a brief connection. I came across some pretty negative reviews online and was apprehensive going into the flight. However, I must say that the flight far surpassed my expectations and I will be very likely to fly Norwegian again. I knew going into the flight that Norwegian does not offer complementary beverages or an in-flight meal without a hefty price, so I just made sure to grab a bite and bottle of water at JFK right before my flight and to pack my own little travel pillow (again, for $250 and a couple hours of layover saved by flying Norwegian, I can drop $10 on a sandwich before the flight and not starve, it is well worth it!). The flight was 20 minutes late boarding, though we actually arrived in Copenhagen on time. The flight itself was extremely comfortable. We boarded to music playing, they dimmed the lights quickly after take off, the cabin was pressurized at a lower altitude than most aircrafts are capable of which left me with very little jetlag, free and relatively fast wifi, and each seat was comfortable with it's own personal Android operating screen that contained several good movies & music albums to keep me entertained. All together it was a great flight experience and very impressive for the price, and one that I'd definitely recommend to others.

We were scheduled to go to JFK in NYC on Thursday, June 11, 2015 at 6.15 pm. The flight was cancelled. We were informed that we could wait until Saturday, June 13th or wait for a plane from Euro-Atlantic to arrive with a new departure time of 3 am. It took over 2 hours to receive food vouchers and new boarding passes. As we left the gate, we noticed that the new boarding passes were issued to 2 people, not us, and for a different flight. We then tried to return to #50 departure gate to inform the agent of the error but were stopped by security. We repeatedly asked security for help but were redirected through various procedures from staff before being allowed to go back to the Norwegian desk in the terminal (not at the gate where they were first issued) to get new boarding passes. After we received the new boarding passes, we returned to the restaurant area only to learn that the food vendors had closed. We then tried to sleep in the airport at restaurant booths or chairs, anything that appeared comfortable. At 2 am we returned to gate 50, as previously directed, to find no personnel from Norwegian. There was a security guard there who would not allow us to sit in "a secured area". We were not allowed to check in or board until after 3 am and we did not depart until 4 am, 10 hours after our original scheduled time. The original flight that was cancelled was the cause of this confusion and inconvenience. The misinformation from Norwegian staff was also confusing and upsetting. None of the employees seemed to know procedure and provided conflicting information. Yes, flights are cancelled all the time but paying customers should not be treated this way. We were shuffled around with absolutely no regard for us. It was exhausting. The airline could have opened their lounge, provided fresh food and a more comfortable place to rest since we had to wait an extended time. It was deplorable how we were treated. It's not worth the "cheap" price.

This airline has to be one of the worst organized companies. Their customer service was rude and not helpful. My wife planed to fly out on a friday and the day before they changed her flight to a no name airline in a very old aircraft. We changed the flight to the following Sunday and they just sent a text saying that the same thing was happening and her new airline had a fleet of 2 planes. When looking at airlines we took a careful look at the plane they would be flying in, they booked them on a Dreamliner and then tried to put them on a 20+ year old plane. Do not use this airline.

This was the return of a Round trip started on 24/3/2015. I knew about being charged for everything before I started this trip so I took food and water with me both flights. I saw what they fed for the outlandish price and glad I did not buy their food. This return trip was on 4/6/2015 from Oslo to Orlando. I figured it would be late. It was. But first the Gate people came into the room and told everybody had to get out of the gate room. Then a Norwegian Police woman searched the room looking under everything and all over. Then they kept us waiting out in the hallway for a long time. Then they started letting people back in and looking only at their boarding passes and passports. They did not search any luggage so what was the police search of the room for? I think it was just a delay because the plane was not ready to fly. Finally we boarded and left about 1 hour late. Then as others had predicted, the plane became very cold after they finished dinner. I noticed everybody putting on jackets and had to put mine on. I complained and was greeted by a rude stewardess. I then went to the head Stewardess and she did turn the heat up. My home airport is Tampa. Yes, I saved a few hundred crossing to Oslo, but after I made connections to where I was going, I saved nothing and flew on a inferior airline. Their planes do not have a balanced heating system, they charge for everything, and some of the flight crew are rude. As noted in some reviews, customer service is poor. People used to talk about Ryanair. Now Ryanair is great compared to Norwegian. I wish Ryanair would start a transatlantic service.

I originally booked Norwegian going JFK-Copenhagen-Bangkok without reading the fine print as the price was comparable to other airlines albeit only slightly cheaper - or so I thought. So I had a "lowfare" classification ticket which means that - despite the length of the trip - you get no food, no bag check-in, and no seat assignment unless you pay another 33 Euros for each service for each leg of the trip. When you factor these costs into the overall price, this ticket is more expensive with the worst service imaginable and is a health hazard too since you can't get water or anything should you start to feel dehydrated. Never taking this airline ever again.

DY 4053, 5 June. For the second time this year I flew Norwegian between Stockholm and Malmö. For the second time there was a 2 hour delay due to mechanical problems. No compensation at all. The even wanted to charge 30SEK for a cup of coffee. Never again Norwegian!

Had an experience I've never had in 20 years of traveling. About 30 minutes before we were to board, we were all asked to leave the gate. They roped it off, the crew sat down, and proceeded to have their coffee and sandwiches while we all stood watching them standing outside the gate. Came time to board, the gate attendant let out that the flight was delayed. An hour later, we were checked into the gate (not the plane). At scheduled takeoff time we were finally informed of the delay. I don't care what the experience is from here, never again, I will pay the premium for my dignity.

DY2514, LGW-CPH / DY7011, CPH-JFK. Arrived last night from London via CPH on Norwegian and the experience was again positive save two points. Both flights were slightly delayed by 10-15mins but arrived on time. Online check in via the Norwegian app from LGW was great, the self tagging and bag drop all worked a treat. Boarding organized and surprisingly fast. 737-800 looked new and clean. The free onboard wifi was fast and greatly appreciated. Seat comfort and legroom was fine considering the length of the flight. Service at counter and onboard seemed friendly enough. Point one -It was unfortunate that there is no through-check in with Norwegian which meant, upon arrival at CPH, going through immigration, getting bags, clearing customs and checking in again and doing that whole security rigmarole for the JFK flight. The boarding on that flight was orderly though very slow as it was a full flight. Once airborne, the crew were friendly and pleasant. Both meals ordered were served and decent. Point two - While the much touted IFE system is great the selection of movies and TV shows available was very limited and dated. Seat comfort and legroom is reasonable. Takeaway - For the price Norwegian beats out a lot of 'full service' airlines. It doesn't feel as 'cheap' as other LCCs. Pack your own snacks, blanket, cushion if you need and your own device with entertainment and you are set. Would certainly fly them again.

Flight DY7045 - London-Gatwick to Florida-Fort Lauderdale/Miami - Premium: I had a very enjoyable flight in Premium Class plenty of legroom and a comfortable seat. The flight out of Gatwick was delayed for about 20 minutes. There were soft drinks to welcome us onboard a blanket and in ear headphones provided. A very colourful smooth flight. The staff were a bit wooden and didn't say or smile much. The first meal was tasty chicken with rice but the second meal not so good! The restroom was clean and modern. Had to get a coach to the Terminal got through Immigration fairly quickly and case pick up was quick. I would recommend Norwegian/Premium Class and I will be booking again for the Christmas period!

On the 11th April I took a flight from London Gatwick to Orlando. Sometime before we arrived we were told that instead of Orlando we were going to land in Ft. Lauderdale we were then told by the staff that the flight would fuel up before we take off again to Orlando. After being on the plane for an hour or so we were then told that the flight would not go to Orlando that night but leave the next day. However all the passengers would be taken care of by the airline since they were going to provide a hotel and transportation. After an hour we deplane and after we had immigration and customs check the ground staff said we have to care for ourselves as they could not provide us transportation and hotels for the night. I was very angry as they did not keep their word and many were left stranded. I will never want to go with this airline again. The passengers had a very poor customer service by them.