Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 977 reviews
6/10
3 star Skytrax Rating
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10/10

Norwegian customer review

(United Kingdom)

LGW-ACE. We flew out on 28/12/2013 to spend New Year in the sun. The journey out was on a 737-800 which had been retro fitted with the new Dreamliner interior it was smart and modern looking. We departed on time and was kept well informed during the flight from the flight deck. On the return journey the plane had a pre-retro fit and so looked more worn. Again the flight deck kept us well informed. The return was quite bumpy due to turbulence. The cabin crew were friendly both ways and I could hear them reassuring people on the return leg that were nervous of the turbulence. The prices onboard are in my view higher than other airlines but for the price you pay to travel with them I suppose they have to make the money back other ways. I am due to fly with them again in September from LGW-JFK and on the whole I'm looking forward to travelling with them again. Only down side from me is that the on demand films cannot be watched on the Samsung galaxy tab 2 though I was able to view the internet on the free Wi- Fi.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Norwegian customer review

(United States)

Jan 6th 2014 ARN-JFK DY7005 Dreamliner is exactly that still a dream to me. 4 hours before the flight an SMS came to my phone stating that EuroAtlantic Airways had be contracted to carry us to JFK using Boeing 777 instead of the desired 787. No explanation was given for the change. The flight was to depart at 17.35 but it was delayed multiple times without proper explanation and finally took off at 23.00. Boeing 777 seats were OK but the more than 50% of the IFE seat back screen was inoperative. Luck would have it mine was cold and dark. Two meals were served but quality was poor. Portuguese based staff were fair in service. Even though I have read good reviews on short hauls using Boeing 737-800 but Long haul to the States a different story. Thumbs down to Norwegian Long Haul.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
5/10

Norwegian customer review

(Sweden)

Dec 26 from Arlanda to Fort Lauderdale with Dreamliner. Normal boarding but 2.5 hours delayed start due to technical issues sitting in the plane without any refreshments. Poor service and the meal was poorer than can be expected during this type of flight. Return trip from Fort Lauderdale to Arlanda on January 4 also with delays. No information was shared to the public until this was requested by people waiting. My preferred choice of meal was out of stock so I got an alternative choice which was the worst I have got on a flight. Some confusion when the meals were delivered. The plane as such is comfortable and gives opportunities for interactive entertainment but don't buy any of the services provided on board.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Norwegian customer review

(Germany)

SXF-OSL return. A wonderful experience in brand new 737s both ways. Attentive staff fun entertainment on time and excellent value for money. No longer Europe's best kept secret but certainly my no.1 choice for budget trips.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Norwegian customer review

(Norway)

Flew from Oslo to Bangkok on 16/11/2013 and returned 5/12/2013 without any problems. A pleasure to fly with the Boeing 787 Dreamliner.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Norwegian customer review

(United States)

Dec 23 2013 on DY7006 from JFK-ARN. 12 hours before the flight I got an SMS saying that the the Boeing 787 Dreamliner was not available and a contractor of Norwegian Air was hired instead to fly us to ARN. The contractor was Portugal based EuroAtlantic Airlines. No explanation was given as to the reason why this change was made. Upon arrival at the check-in desk at JFK the flight was delayed 2 hours. After baggage and boarding card check-in the flight was delayed further by another hour. The check-in staff at Gate 9 JFK Term 1 was poor in control and procedure in the boarding process. Then another half hour delay citing inbound aircraft late arrival. EuroAtlantic operated a Boeing 767. Seated were tight in Economy in 2-5-2 configuration. Inflight entertainment were the blank white wall of the bulkhead. Even though the aircraft were fitted with the 1980s tri colour projector system but no shows were offered. Audio system were non operative either. The $70 I paid to Norwegian for Tasty Meal 20Kg Baggage and Seat Choice were unsatisfactory as the two meals offered were poor. Lets hope the return flight my dream will be realized of flying the Dreamliner.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Norwegian customer review

(Norway)

Flew from Stockholm to New York in their premium class. The Dreamliner is better than any other plane I have flown with large windows pleasant air in the cabin and nice lighting. The cabin crew were all very friendly (all Thai). The seats are comfortable although nothing special. The business class product clearly inferior to the business product with network carriers. Food and drinks ok and free. IFE good but limited choice. Flight on time. I saved around $1500 compared with business class at SAS / United. I will fly them again.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Norwegian customer review

(Sweden)

Flew Norwegian's 787 "Dreamliner" Premium Economy from Fort Lauderdale to Stockholm. In spite of the teething problems one reads about our flight exceeded all expectations. Boeing has developed an aircraft with cabin altitude pressure and lighting seems to diminishes discomfort and jetlag. Seats were more comfortable (foot/leg rests) than many other airlines' business class seats. The service by all Thai flight attendants was superb.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Norwegian customer review

(United States)

I was scheduled to fly on the Norwegian flight to Stockholm from Ft Lauderdale on Dec 21. That flight was canceled due to an aircraft problem. The flight was rescheduled for the 22nd at 12.00 which would get us to Stockholm at 3.30 in the morning. To make a very long story short the flight was canceled at 5.30 and it now looks like we will be leaving at 2 in the morning! The staff were friendly enough but no one knew what was going on and we were poorly informed. Never again.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Norwegian customer review

(Thailand)

Norwegian long haul never again. My flight from Bkk to Stockholm Arlanda was cancelled after a 12 hour wait at the airport. Very bad customer service for information and I had to call many times to Norway until I got answers about my onward journey. No representative at hotel and no message sent to phone or email until the day after. Had to spend 1 night and 1 day at hotel waiting eventually I was found a seat with Lufthansa via Frankfurt. I will never use this company again.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no