Norwegian

✅ Verified Review | Gatwick to Ibiza return on a package holiday through Thomson. Flight out delayed by over an hour, as they had lost a member of the crew. No other information. Annoying, but the flight was fine otherwise. Return trip, flight delayed and no explanation. Our flight was over an hour delayed. It is no fun being on a flight full of overtired children. Delay caused us to miss last train from London, made it home after 2am as a result.

✅ Verified Review | I flew from Berlin (SXF) to Oslo (OSL) and everything was perfect: punctuality of departure, service on board, friendly staff, free wifi on board. I didn’t pay for anything extra (like the meal, reserved seat, etc), just for 1 piece of luggage dropped at the counter. They don’t provide inflight entertainment, but I can tolerate this keeping in mind the cheap ticket that I paid.

I flew Norwegian from New York to Bangkok, with a stopover in Oslo. I was very surprised when I boarded the plane - it was the cleanest, most modern plane I'd even flown on. The seats were also roomier than any other long haul airline I have flown (Aer Lingus, British Airways, Delta, KLM, and United). Although the entertainment did not have as many options as other airlines, the value is excellent overall. At a fraction of the price, I would happily fly Norwegian again. My only recommendation is to make sure your ticket includes an inflight meal. Some tickets don't include meals, which was a surprise some passengers. If your ticket doesn't include a meal, I suggest grabbing some snacks at the airport.

✅ Verified Review | This is my first time flying Norwegian and I was very impressed with their Premium Economy cabin. Flew from Oslo to Oakland. With 46 inches of pitch, the product is between traditional fly flat business class (DL, AF, LH) and traditional Premium Economy (AF, LH, BA) which usually has about 38 inches of pitch. The result? You had much more room than the current premium economy offering by BA, LH and AF, but you pay much less. The leather covered seat reclines to about a 45 degree angle and has a legrest so you can really sleep in way you cannot duplicate with the typical Prem Eco seat. I normally pay about 2200-2400 Euros return for TXL-SFO-TXL on AF or LH. For Norwegian, I paid 1275 Euros return and that was just 5 days prior to departure. That is incredible value. The 787-8 was spotless and brand new. Flight attendants were courteous, friendly and ever present (an all Asian flight crew). The food was fine. The meal came in a box and with plastic silverware and glasses, but the food tasted good and fresh. Beer, wine and liquor were complementary. The entertainment wasn't as extensive as LH or AF, but I did find three movies/tv series that I wanted to watch. The screen was decent sized. The blanket was nice. There were not any pillows or amenity kits but I didn't miss them. I brought one of the many extra amenity kits I have from AF and just used that. The Oslo premium lounge was very good and had a wide selection of food, beverages and spirits. It was calm, quiet, cozy and not over filled with too many passengers. The lounge experience was just as good as any other full service experience at any major European carrier - maybe even a little better. It is understandable why Norwegian has won World's Best Long-haul Low Cost Carrier. It simply provides outstanding aircraft equipment, seat pitch, seat comfort, food, onboard service and ground services for much less than its competitors. Sure the tableware is not as fine, there are no pillows or amenity kits, but for this price you cannot beat the offering.

Gatwick to Boston with Norwegian. Check in smooth, quick and friendly (despite Gatwick ground staff member constantly interrupting proceedings). Boarding was effective and efficient. Flight was good, service was excellent, food and drinks were plentiful too. No problems and will definitely use again. They just need to widen their destinations.

✅ Verified Review | Orlando to Gatwick. I booked a last minute trip and so Norwegian were my only viable option. I was not looking forward to the flight but was very pleasantly surprised by everything. I took my own water and entertainment on board just in case but both were available free of charge which was great. You do have to pay for blankets and ear phones though so take your own if you do not want to be charged. I also took my own small pillow with me which helped with the hard seat. The plane was a new Boeing 787 and I had enough leg room to stretch my legs under the seat in front which meant that I actually slept for a few hours. The seat was quite hard but I am never comfortable on an overnight flight. My pre purchased vegetarian meal was delivered to me with no problems. The staff seemed friendly enough when delivering all of the items. You can order items from the snack bar using your credit card. I did this and they were delivered to me within ten minutes. Great idea. I was also able to see which seats were available before I booked my flight which to me was a bonus vs BA/Virgin. The one negative I have is that check in at Orlando was very slow. There were not enough staff working the desks vs the amount of people attempting to check in. We departed and arrived on time. If the price difference vs BA or Virgin is £150+ then I will totally use Norwegian again to fly to the USA.

✅ Verified Review | Exactly what I expected and that's a good thing. Booked a return 'lowfare' trip from London Gatwick to Oakland with Norwegian. Added seat reservations and luggage separately, did not add meals. Recommend doing this and taking your own food. This saved about £50 in total from upgrading for the 'lowfare+' but still gave me the bags/seat I wanted. The aircraft is brand new, so cabin cleanliness and quality is obviously quite good (this will probably change over time). Seats recline and there is legroom enough for the 5ft 7 man for 10hrs. Boarding was very quick at each end. Staff generally friendly and cheerful. Very good quality updates from flight crew. Inflight entertainment is easy to use. You can order and pay for nibbles from the 'snack bar' using the IFE (It has a card swiper - no cash accepted). Gatwick was Gatwick, Oakland's departure lounge has a nice view and no less than 3 Starbucks. Online/mobile check in for flights to the USA with Norwegian isn't available at the time of writing (something I like). Once you've checked in at the airport, you can refresh your Norwegian app and get a boarding pass for Apple Wallet if you want it (also something I like). There was also no wifi on this trip. The feature that allows you to order from the snack bar on the IFE is great. Personally, I like it. However, during meal services the snack bar is 'closed'. It is very difficult to get the cabin crew's attention during that time if you have not pre-ordered a meal. If you need water, or anything else, you'll have to verbally interrupt them serving food and ask. (They ignored the call bell in both directions during those times). Overall, a very happy first-time long haul low cost experience. Good aircraft, good enough service for the price you pay, and an easier night's sleep thanks to the 'sunglasses mode' windows. Give it a go.

I flew with Norwegian from Gatwick to Alicante on the 06/09/2016 through Thomson and the flight was comfortable and the staff helpful and nice. The aircraft was clean. The flight home was uncomfortable, the staff were rude and unhelpful, they didn't do the safety routine but put a video on then turned it off then restarted it again. Once up in the air passengers started to go toilet at the back of the plane were I was sat (which was fine) but the toilet on the right side was disgusting it had to be locked off. The staff response of - oh how did it get like that, the toilet opposite was filthy with no toilet paper. Never again will I use this airline.

✅ Verified Review | My wife and I were booked on Norwegian to fly home from Palma de Mallorca to London Gatwick on Saturday 24 September 2016. We had checked in online the night before and had our boarding cards. When we arrived at the airport for our flight home to London Gatwick, we queued for over an hour to be told that the flight was cancelled. Norewgian had not contacted us in any way beforehand (phone / email etc.), and there was no Norwegian representative or office at the airport. Iberia staff told us that Norwegian had informed them to 'tell passengers to make their own arrangements to fly home'. All Iberia staff told us that they had never experienced such a bad situation before and that Norwegian had behaved disgracefully. We tried every airline office in the terminal but no flights to London were available that evening except a very busy Monarch flight to London Luton airport. We bought the last 2 tickets on this flight but had to ask our son to drive 264 miles to collect us at Luton at 03.00 the next day, drive us to Gatwick to recover our car, and then return home exhausted and very angry. I believe the flight was cancelled to save costs (another Norwegian flight to Gatwick left the same evening), but the company gave no thought to the awful consequences for the passengers they abandoned.

Disgusted with the way we have been treated by Norwegian. Our flight was cancelled and there was no explanation as to why. We were in the airport for 4 hrs before being told of the cancellation and then we were herded like cattle to a bus which took us to a hotel an hour away from the airport. At 11.30 that night we were told that they couldn't accommodate us with flights home and we would have to do everything ourselves in the morning. We then had to pay to get back to Malaga airport where we were told that unfortunately Norwegian couldn't help us and we had to buy another flight from another airline. Of course my husband and I couldn't afford to buy a new flight, so after a few cross words we were offered a hotel for another night only and they would try and get us a flight. We were given a number to call for assistance and guess what, all was spoken in Norwegian. We are now in to a 24hr delay and still don't know how or when we are going home.