Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1325 reviews
5/10
3 star Skytrax Rating
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10/10

"best flying experience"

(United Kingdom)

Verified Review | Gatwick to Las Vegas with Norwegian and the best flying experience ever. Flight was called about 2 hours early, found out when I got to the gate, there was a party going on to celebrate their inaugural flight to Las Vegas complete with a Las Vegas showgirl champagne and cake! The flight was excellent and on arrival there was yet more champagne! All in all a memorable day and such good value for money. I am now looking forward to my return flight.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to LAS
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"this flight was a dream"

(United Kingdom)

Gatwick to Fort Lauderdale. This flight was a dream, took off only ten minutes late but made up time despite changing route to avoid storms. The inflight entertainment was good, but you need to take your own headsets unless you want to pay. The staff were pleasant enough but service was a bit slow at times. Probably not their fault just the system used. When booking you have the choice of booking a meal. The food was inedible, most of the passengers on the flight who had flown with Norwegian before had packed their own sandwiches which tells you everything. I would not hesitate to book with them again, but wouldn't ever pre book the food. Probably the worst airline food I have ever been served.
AircraftDreamliner
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to FLL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"very bad communication"

(Belgium)

Verified Review | Oslo to Amsterdam with Norwegian. A delay of more than 3 hours and very bad communication. A food voucher of 110 Krone but all the stores are closed except one, therefore you have enough for a child's pizza. After 3 hours they finally announce a technical problem but no indication of when it will end. This is the worst customer service I ever seen.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOSL to AMS
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"super friendly staff"

(United States)

Verified Review | New York JFK to Oslo. I was wary to fly Norwegian because of all the negative reviews I'd seen but for the price I figured I'd just deal with it. It was not a negative experience at all. I'd even go so far as to say I enjoyed flying with them. I did 4 legs with them JFK to Oslo, Oslo to Pisa, Venice to Oslo and Copenhagen to JFK. The intra-European flights all had free wifi, which was awesome. My bag was under 23 kilos so I didn't have to deal with check-in, and there was always enough space for it. IFE was good. They pressurize the cabin beautifully and it's very comfortable. Super friendly staff, both on the plane and at the airport. Modern, sleek facilities. I love that they board the plane from the front and back in order to expedite things - why don't all airlines do that? I fly a lot, probably 2 or 3 trips a month. Ive had bad airport / airline experiences before. This was wholly pleasant. The only reason I don't give it 10/10 is because you can (potentially) get nickeled and dimed for every thing (food, seat selection, baggage) and because they don't serve water throughout the flight - you have to buy it. That ain't cool, especially on long flights.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to OSL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"strongly hesitate in travelling with them again"

(Ireland)

Verified Review | Oslo to Dublin with Norwegian. I would have to countenance this airline's "low-fares" branding. Firstly, I added "fast-track" to my ticket for an extra €12 though as the aircraft was called for boarding at gate F21 it was a free-for-all with no special announcement to board families or passengers who had paid for fast-track first. Waste of money. Secondly, the gate agent had an issue with my bag as I was boarding and made me stand aside for almost 10 minutes until she boarded everyone else. My bag was under the 10kg restriction but she referred to a 55cm dimension limit. I explained I'd no issue with the bag on the way over with a different airline and she said different airlines have different baggage rules. I quipped that I'd be travelling with the other airline in future. She was quite rude, unfriendly and uncompromising. I don't see what the dimension issue is. The bag weighed 9kg - Surely weight means more than dimension size. I was charged a hefty 400kr/€45 (only cards accepted) and this has unfortunately left a sour taste after an awesome trip to Norway. Baggage took some time to deliver in Dublin. The only positives were that the flight departed on time and arrived early, free, slow onboard wifi and air stewards were professional maybe somewhat robotic. However, all this airline wants is your money, charges hefty add-ons without providing them and really nothing else matters. I'm sorry now I didn't choose to travel SAS on this route for €130 as I had on DUB-OSL-BER. By the time I'd finished with Norwegian yesterday the fare totalled €160. I would strongly hesitate in ever travelling with them again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOSL to DUB
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"best low cost airline in Europe"

(Norway)

Verified Review | Oslo to Malaga. Norwegian has modern planes, good service and cheap fares. The best low cost airline in Europe in my opinion. Much better than Ryanair albeit at just a slightly higher premium. Recommended!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOSL to AGP
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Very helpful staff"

(United Kingdom)

London Gatwick to Los Angeles. Very helpful staff on both directions. I have never flown with them and I enjoyed the process from booking my ticket to leaving the plane. Not once did I get the feeling that cabin staff was tired or fed up regardless of my request or at what time during the flight I requested it. Boeing 787is less fatiguing plane and I like that we landed back into Gatwick very quickly..
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to LAX
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"toward the top end of the spectrum"

(United States)

Verified Review | Recently took Norwegian for a trip to Europe. We went New York to Paris roundtrip. As far as budget airlines go, I would put this toward the top end of the spectrum. The planes are new and nice, IFE systems are top-notch, and service is pretty good as well. That said, keep in mind that even though things look sleek and well put together, you are still flying a budget airline and everything cost something. Of course, that is a given, but I was a little surprised when they didn't even offer water on a 7hr transatlantic flight. Also, they really push their duty free sales prior to landing - even going as far as turning on the cabin lights an hour and a half before landing, so you can see what they are selling. All that said, I do think the cheap ticket prices and new planes make it worth the flight - just know what you are getting into. Here are some helpful tips that I learned from my flight: Norwegian is very strict about the weight of carry-on bags, going as far as weighing every bag you are carrying (including purses and backpacks). Make sure your bags are no more then 10KG or they will make you check it. Buy food for the flight before getting to the airport and bring it onto the plane. That said, don't bring anything that will require hot water or rehydration (eg - Ramen/Cup of Noodles), as they will not give you the hot water, you'll have to buy it. If you do want to buy food onboard, do not reserve a meal before the flight, it's $45. Instead, buy the meal or snacks from the IFE system, it will only cost $14. Note that they might run out though. Boarding in NYC was quick and efficient, however boarding in Paris was a mess with staff losing control of the process creating a free-for-all to get on the plane. If you are picking a seat, do not pick the bulkheads. We sat in row 7 on the JFK-CDG flight, and even though we had extra leg room, the seats were extremely narrow and a bit hard. On the CDG-JFK flight we sat in row 13, which seemed to be a few inches wider, softer, and leg room was sufficient.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJFK to CDG
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"delayed and no explanation"

(United Kingdom)

Verified Review | Gatwick to Ibiza return on a package holiday through Thomson. Flight out delayed by over an hour, as they had lost a member of the crew. No other information. Annoying, but the flight was fine otherwise. Return trip, flight delayed and no explanation. Our flight was over an hour delayed. It is no fun being on a flight full of overtired children. Delay caused us to miss last train from London, made it home after 2am as a result.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to IBZ
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"everything was perfect"

(United States)

Verified Review | I flew from Berlin (SXF) to Oslo (OSL) and everything was perfect: punctuality of departure, service on board, friendly staff, free wifi on board. I didn’t pay for anything extra (like the meal, reserved seat, etc), just for 1 piece of luggage dropped at the counter. They don’t provide inflight entertainment, but I can tolerate this keeping in mind the cheap ticket that I paid.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSXF to OSL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes