Norwegian

✅ Trip Verified | Gatwick to Singapore. I can't review the flight on 22 November as it was cancelled, the review has more to do with the level of service during this time and the attempts to get a refund for additional costs I paid at the airport (over my weight allowance for my luggage.) It started with a 1 hour flight delay, I could tell that there was no way that the flight was going to leave within the 6 hour window I had given myself or at all. When the flight was finally cancelled they provided 1 member of staff to inform us, didn't given any additional information, said they might be able to get us out on a flight the next day. The staff was very rude and direct, I was refused a refund for the additional costs I had paid at the airport and have sent almost 30 emails trying to get it back and only got a response when I threatened legal action. I have had cancelled flights before and the airlines haven't been great but never to this level.

✅ Trip Verified | Gatwick to Oslo. This was my first flight with Norwegian. Both outbound and inbound flight were full. The aircraft were quite new and very clean. The service onboard was excellent with friendly crews. On my return from Oslo I requested to change my flight to the direct LGW service, there were a couple of seats available and the ground staff were extremely helpful in changing my flight. I was delighted as it meant I could travel with my son who was already booked on the flight. I'll definitely fly Norwegian again and look forward to flying their Boeing 787 to Fort Lauderdale in the future.

✅ Trip Verified | Flew Norwegian from Boston to London Gatwick. 26+ hour delay, multiple trips to airport, crew no-show, technical problems, massive confusion, lack of staff, worst air experience I have ever had in 20 years of flying. Even the aircraft didn’t show up 26 hours after scheduled time during the second boarding attempt. An unimaginable level of incompetence.

✅ Trip Verified | This is regarding our in-flight experience on 20th November while flying from Singapore to London with Norwegian. Overall the experience was OK, some of the positives being that the Boeing Dreamliner is great. Seats are comfortable, the entertainment system is contemporary. We got a good price also and the food on menu was not bad. However there were a couple of things which bothered us: 1) One of the flight attendants was rude. Most of the crew was British and there were some good attendants on the flight but unfortunately for us, the man serving us was rude to us on more than one occasion. He would ask us to tell him our names before handing over the food we had paid for like we were prisoners. To others he would patiently explain the menu, to us he would come and shout "Chicken or fish". Once my wife changed her mind and asked to change her initial meal choice from chicken to fish, to which he very rudely exclaimed - "Oh you want fish now !". 6 hours into the flight, he woke us to give the snack. I was a bit sleepy and asked him if we could have it later, he snapped back and said "No, you can have it now or not have it at all". 2) There were no headphones on the flight. First of all, we were not aware that we had to buy headphones. I can understand the airline is trying to save cost and pass on that benefit to the consumer, but it would be good if they can add a note in the booking that passengers need to arrange their headphones or buy in-flight. Anyways, it was only 3$ so we asked to buy when we were told there were no headphones on the flight. Upon asking why, the staff told us they "forgot to load up". On a 13 hour flight, that can be a bit annoying. We spent the 13 hours without headphones. I have travelled with Norwegian in Scandinavia before and the staff have been very polite, sharp and courteous. This crew (with some exceptions) has a lot to learn in terms of professionalism in my opinion.

✅ Trip Verified | Right from the day of departure we had trouble. On the departure day, I got a text stating my flight was cancelled I need to call them to re-book or get refund. We had a trip planned for 2 weeks we couldn't cancel and refund! We decided to take re-book option, they changed our departure airport, we had to go to JFK instead of SWF. We drove our car to JFK, took a connecting flight to Gatwick to get to Edinburgh. Our original flight was non stop to Edinburgh from SWF. I could have done the connecting flight myself if I wanted to. This threw off our whole trip, had lot of my reservations cancelled. We lost lot of money right there. To top it off, our return flight was going back to SWF. So we had to get a rental car back to JFK to pick up our car. Again lot of hassle and driving, fuel and toll charges. We still did our trip even though we lost a day and lost some reservations. We came back and applied for claim, Norwegian said they could only refund for toll and fuel charges ($32). After all the trouble we had with their flight cancellation. I was stunned to see this response. I am still fighting to get some refund. Its been 3 months since I applied for claims.

✅ Trip Verified | Flew Helsinki to Malaga. Its always a pity to see that certain companies aren't family friendly. Our flight to Spain had a few empty seats and the company didn't bother to allocate families with babies in those rows. There even was one passenger using three seats on his own. Also to point out that if a baby is sleeping the flight attendants don't need use loud voices to ask you if you'd like coffee. Last but not least, this is the second time that Norwegian manages to lose our baby pushchair in a direct flight. The most disgraceful part is that they always smile at you and say, it will come tomorrow but never does.

✅ Trip Verified | Orlando to Copenhagen in July 2017. The fees are ridiculous, that I might as well have chosen a different airline, no money saved by choosing Norwegian Airlines. What’s baffling is the seat fee of $50 each way, the reservation options trick you into thinking you need to reserve a seat.

✅ Trip Verified | Seattle to Gatwick. A 30 min delay then turned into 2 hours then into 8 hours, still here, it may be longer. The counter staff had no idea what the issue was. Having just had a big meal they then issued meal tickets that it turns out don't work for wine. In fairness their telephone customer service actually answered and the chap was very nice but fairly useless. You get what you pay for and whilst I loved the cheap fare am now regretting not going.

✅ Trip Verified | Helsinki to Rovaniemi. Overall service was good. Yesterday I was surprised by the size of some passengers carry on bags. The cabin crew struggled to fit some of the bags in the overhead compartments. Today I was let down with the check in service. My luggage weighed 22.3kg and I was asked to pay for anything over 20kg or remove something from my check in bag. I moved aside unpacked my bag and removed my laptop. On returning to check in something made me think I should question my allowance as I was sure 23kg was my allowance. It turns out I could take two bags at 23kg. So I stepped aside and put the laptop back in the check in luggage bag. Nothing too serious but it was extremely inconvenient having to pack and repack when the service consultant could have checked my allowance on the system as a first point of call. In her defence she has a supervisor with her that in my opinion was not customer orientated. A smiles goes a long way.

✅ Trip Verified | Copenhagen to London Gatwick. I flew with Norwegian on 4th of December from Copenhagen to London Gatwick. I never write reviews for airlines because as long as it takes me from point A to B safely I don't make a fuss but today's flight disgusted me. We had a delay of more than one hour and a half. Only after embarking all and siting in the plane for more than 30 min, everybody looking at the watch impatiently, they gave us a lame excuse. No wifi available though they advertise it big time and old aircraft. The "icing on the cake" though was the rude staff. Even if your customer service is not your forte at least in situations like this you can make an effort. I understand there are rules that need to be respected but there are nice ways of saying them, not snapping at people, raising the voice and patronise the passengers showing not only lack of customer service but also manners. Norwegian, please invest in training for customer service and send your staff from today's flight.