Norwegian

✅ Trip Verified | Gatwick to Oakland. Incredible value for money. It was the first time I flew long haul with Norwegian and it was a very pleasant surprise. The Boeing 787 is a great and very comfortable aircraft, with perfect lighting and comfortable seats. I managed to secure a return flight (and direct) for £300 which is incredible. Of course the food and the checked luggage is not included but you can order via the screen in front of you in a fraction of seconds. I would really recommend this "low cost" airline and will definitely fly Norwegian again.

✅ Trip Verified | This is the most disorganised airline I've ever booked with. I've had 2 cancelled flights within 10 days, so disappointing as it was my 40th birthday treat. I have now had to ask for a full refund and use a different airline as I have no trust in them. Their customer service is shocking, I've had no apology, no understanding and it's cost me £120 in phone bills calling their "hotline" which I intend to claim from The airline. My advise would be to not even consider booking with them.

✅ Trip Verified | Los Angeles to Paris CDG. We have taken many long flights over the years, and this was one of the most comfortable and enjoyable ones yet. When we booked, we were not given a choice, but were assigned seats in row 8. My husband and I were seated together, but our friends (booked at the same time) were seated on either side of us. This was easily corrected once on the plane. Our flight included the meal. Not great, but certainly welcome, The morning meal consisted of a sandwich, small cinnamon roll and juice. Again, not wonderful, but adequate. The staff was responsive and accommodating. The entertainment choices were outstanding. We brought our own earphones/headsets, but or friends had not and were unable to partake of much of the entertainment. The plane itself was far more comfortable than most we've flown. These were very inexpensive tickets, so we felt we got great value for our money.

✅ Trip Verified | I do not recommend Norwegian at all. My flight from Orlando to Paris got delayed 3 times (total of 39 hours). My vacation got cut 2 days short! Not only that but the staff were not very nice and it took them until 11pm to find us a hotel to stay in for 2 nights. However, they did pay for all the food and the hotel. This whole experience was extremely stressful.

✅ Trip Verified | I got to Gatwick 1 hour 20 min before my flight. Typically this time is not a problem since I had no checked luggage and was flying to my home country. I tried to check in at the kiosks but they weren’t working so I was told to stand in line. I was waiting for over ten minutes in a long line then told an employee that my flight was leaving in an hour. They told me that check in just closed, even thought it was 1 hour 5 min before my flight. I asked if they could reopen since I was there in line before the hour and they refused. I asked to speak to a manager and they said they couldn’t help me and I needed to buy a new ticket. I talked to several people who were extremely rude and unwilling to help. I fly from London to the States several times a year and have never had this happen. I have never dealt with such a rude, inconsiderate company in my life.

✅ Trip Verified | New York to Paris. 4 hours before my flight I get a message that my flight is canceled and I will be on the next flight which is tomorrow. The next day I show up and waiting for their check in to open, I get another message that my flight is delayed for 4 hours. Waiting around I get another message it’s delayed for another hour. This is ridiculous at this point. My seats can’t be confirmed. I’m still not even sure if I’m going to be on the the aircraft they say I’m going to be on. They might switch me again.

✅ Trip Verified | Last trip from Madrid to Reykjavik my suitcase was damaged. I know how difficult it is that a low cost airline pays for a damaged suitcase so I went directly to the check-in desk of Norwegian on Reykjavik airport. There I showed the damaged suitcase to an employee asking where could I make a formal complain. She told me that they don't have customer service desk at Reykjavik airport and that I could only complain via internet. So the day after I sent an email explaining everything. Some mails after they offered a compensation of just 50 euros (instead of the 220 euros my suitcase cost). The reason? I didn't complain at Reykjavik airport but via internet. Exactly: I just did what they told me to do. Be careful if you have any damaged suitcase, I think the strategy is to tell the customers to complain via internet so that they will only pay you 50 euros. It's a shame how low cost airlines try to trick the customer. I thought Norwegian were more serious. If I can avoid flying with them again I will do it, no doubt. If you get a damaged suitcase with them, complain at the airport.

✅ Trip Verified | Given that we have an Indian passport and a valid US visa we are entitled to a visa on arrival at Dubai airport. Unfortunately Norwegian staffers were unaware of this and would not listen to our reasoning. This meant a 1 hour argument with first ground staff and then the customer service at Oslo. We were finally allowed to check in but this was only thanks to an Emirates staffer calling them and confirming the regulation. This was an unnecessary and stressful start to a holiday that could have been avoided.

✅ Trip Verified | Newark to Rome via Oslo. 6 hour delay in Newark with little notification other than update in 30 minutes. Then was too late to make other plans. Was told I would fly to Oslo first to get me to Rome, stated it would be a quick turnaround to switch planes and crews. Now will be in Rome at 3AM after a 4 hour wait for another plane and crew. All of this is forgiveable when one gets proper notice so that plans can be made. Without such notice, I am dropped of in a foreign city at 3 AM without the ability to get my rental car or drive to my destination.

✅ Trip Verified | Copenhagen to Helsinki. Flight quite normal. They said that the flight was express flight which had some restrictions in service procedures. According to their onboard magazine it was not in definition of express flight. Only announcements from cockpit were in Swedish. All other announcements in English and Finnish. Norwegian should lso consider to use Swedish especially on flights to Finland, after all it's also the second official language of Finland.