✅ Trip Verified
| Newburgh to Dublin. I wanted to try Norwegian, because I heard good things from friends that flew home to Ireland with their family, and they liked them. After booking the flights and seeing what the packages were, we decided to choose the lowfare plus that included meals, baggage and WiFi for the trip. The cost of the trip was very reasonable for our family to travel back home. On the day of the trip, we left Rochester NY at 4:30am to drive to Newburgh NY for a 12:25 flight departure. An hour into the drive, I got an email saying the flight was delayed by 2 hours. My first thought was oh no, the rental car...which we booked through Norwegian’s Website. So I called customer service number, to get a call center out in India or Pakistan, with an agent who didn’t speak very good English, tell me that there is nothing he could do. From there, I felt this was going to be a nightmare trip. I got to the airport unloaded the baggage and parked the car and we made our way to the check in desk. I got there to a rude Woman working the Check in desk. I asked her how come the flight was delayed, while chewing gum with her mouth open said the it left Dublin late. I said ok, and went through check in. Just as we were done she then shouted at my wife and said all bags needed to be weighed, all bags. I said why are you shouting? She just rolled her eyes and said nothing. We never flew with this airline before and didn’t know what or if personal items needed to be weighed in. From there we weighed everything but it felt like it was an inconvenience for her to put a yellow cabin sticker on the personal items and for her to do her job. Just before went through security I called Norwegian again, to find out what was going to be done about the delay and the rental car? I spoke with another man and again I was told there was nothing he could do but file a complaint and a claim online. I explained that I was traveling with two young boys and we wouldn’t get into Dublin until after 1 A.M. in the morning. The latest the rental company would stay open until was 1 A.M., again, nothing we can do. From there we went through security and then was meant to board at 1:35 for a 2:25 flight. Didn’t board until 2:05 or so. We got to our seats and spoke to the flight attendant, lovely guy. He asked us how are day was going and we told him. He was shocked by everything. He then informed us that the flight was going to take longer because we had to go over Greenland and we would get in about 2:30am. Ugggh! Then we asked the WiFi code or password - he said no WiFi on this flight which showed WiFi when we booked. So, two young kids, 7hr 45 min flight with nothing for the kids - interesting! Captain came over the speaker and apologized for the heat saying the air conditioning wasn’t working either. So flight delayed, 3 hours. Didn’t take off until after 3pm. Rental car company closed at 1am. No air conditioning. Rude check in, no WiFi, and no help from Norwegian. Nice! Avoid this airline at all cost. Should have spent the extra $2000 and flew with Aer Lingus! 1/10 Norwegian. Filed a claim online and contacted customer service and nothing yet.