✅ Verified Review
I had a 9 hour over-night flight with Norwegian and was very disappointed with their service. The plane was incredibly cold and we were not provided with blankets or pillows, and when I asked for anything that could keep me warm as I was shivering they said the only option was to buy a blanket for $7. As my flight was part of a 3-part journey (I travelled from Managua to Fort Lauderdale with another airline, then Fort Lauderdale to Copenhagen and Copenhagen to Gatwick with Norwegian Air), I was not given the option to choose food online, nor was I told that we needed to select which meal we wanted. Everyone around my friend and I were served food, and when we asked the air hostess why we were not given any she told us it was because we had opted out of having food, so they could not serve us anything - not even a drink, even though all food and drink was free and included in the flight ticket. The next morning, the same thing happened, and I had an argument with the same air hostess who would not even give us a cup of coffee even though there was plenty to spare. We had been travelling for 35 hours and had no food or drinks, but she insisted she couldn't give us a cup of coffee otherwise "everyone on the flight could have one". Yes, everyone on the flight should get a cup of coffee if they want one. The airline even has a video explaining how they believe that if their customers "don't want something, they don't have to pay for it." - examples included checked-in luggage and coffee on the flight. Yes, Norwegian Air, if I don't have luggage to check-in and don't want an extra coffee, then like every airline in the world, I shouldn't have to pay for it, but starving your passengers because your online food booking system didn't work, especially when the food is free anyway, does not count as a customer not wanting something and not having to pay for it. I will definitely never be using their service again.