✅ Trip Verified
| New York JFK to Milan via Copenhagen. We used Norwegian as our choice of airline. The airfare didn't seem so bad at first, $1,800.00 round trip. But then there is the cost of the luggage, since we had a layover in Denmark, we had to pay the luggage cost from NYC to Denmark, and then from Denmark to Italy. They charge not only for luggage but also for water, yes water, on a over 8 hour long trip they didn't have the courtesy to provide the customers with water. They also charge for blankets, food, snacks, everything. The sits in the airplane are very uncomfortable and they don't recline not even 1/2 inch. They crank up the AC in the airplane so if you don't have a sweatshirt you'd have to buy their blankets, otherwise you'd freeze. On our way back from Italy, we left from Malpensa airport. Our flight was supposed to leave at 13:50 on June 8th. The first bad sign about this whole experience with Norwegian was that there was not any Norwegian presence at the airport. We arrived the night before the flight at the airport and looked around and saw absolutely no Norwegian presence anywhere, not a sign or desk. I had to check by travel documents to make sure I was at the right airport. There was an airport strike and 99% of the flights were cancelled. But, of course our flight wasn't, in fact the flight left 2 hours earlier and my wife and I and quite a few other passengers weren't informed. No announcements, no emails, no texts. I called their customer service in the US and got a busy signal. I then called the Denmark customer service and because I was calling from Italy from my US phone, the signal was terrible and they couldn't understand me, at least that's what they told me, but I heard them loud and clear, they didn't want to bother with my problem. I called them a second time and the customer service heard me, but after a few seconds put me on hold and hung up. I called the US customer service and finally got a hold of someone, who did not care or helped me. She said I had to find someone in the airport to help me. After a while my nice manner with this customer service representative worn off and I gave her a piece of my mind about Norwegian airlines. Needless to say I got ripped off by an airline company that only care about taking advantage of customers with bait and switch tactics, terrible service, terrible customer service. In my mind for some reason I thought that European service/customer service would be a lot better then any other part of the world, but right now, its the worse possible. Norwegian did not refund my flight and I had to book a flight back from Malpensa to NYC and the only airline available that would fly that day was Emirates and for last minute booking for $1,200.00 for two people direct flight was fantastic. I think all airlines should look at how Emirates takes care of their customers and learn from them. They are an amazing airline.