Nok Air

❎ Not Verified | Flew Yangon to Bangkok Don Muang. I found Nok to be quite comfortable and timely. I’m 6’2” tall and I had sufficient legroom. I was surprised this was a budget airline. My only qualm about flying with them again is Don Muang Airport. If Nok flew out of BKK, it old be my LCC of choice for Southeast Asian travel out of Bangkok.

✅ Trip Verified | Phuket to Bangkok. This company is a disaster. When I booked my flight I added an extra luggage of 15kg, which i paid with my booking. When I arrived at the airport, I found out that we all have the right to bring 1 free 15kg luggage. Mine was 21 kg so I told them to make some simple additions : 15 free + 15 paid = 30 kg. They refused to do the maths and asked me to pay 2100 baths (70 dollars) if I wanted to board. This is the last time I book this company.

✅ Verified Review | Hat Yai to Bangkok. Off to a bad start with ticketing. After inadvertently entering ‘Jeff’ as fist name instead of ‘Jeffrey’ was charged an extra 750 baht on a 1600 baht ticket to add the ‘rey’ onto the end of my name. Staff were very inflexible. As Nok Air decided to squeeze an extra 750 baht out of me for this small mistake, I will never fly with them again. Disgraceful.

✅ Verified Review | Ho Chi Minh to Chiang Mai via Bangkok. The worst airline I have ever known. - 3 among 4 flights I took delayed (HCM-BKK-Chiang Mai and Chiang mai-BKK-HCM). But the worst flight was the 4th. We arrived at 5:00pm for the 6:30 flight. It was a long line and finally it was our turn. When we reached the desk they told me that the counter had closed a minute before. It was ridiculous that we waited right in front of them and they just closed the check-in counter without saying a word. We missed the flight and had to buy new tickets for the next day. Most of all, the attitude of the manager and staffs was unacceptable. This definitely will be my last time with Nok Air.

✅ Verified Review | Hanoi to Yangon via Bangkok. Nok Air, best of the LCC's. I've flown many low cost carriers from Turkey to Vietnam, and Nok Air really impressed me a great deal. I bought this ticket because of a promo rate, and I have no regrets. I had heard a rumor that Nok flew old beat up planes, but in reality I flew on near-new Boeing 737-800's (4 flights total). Nok does not nickel and dime the passenger as so many LCC's do - I had a free seat reservation, free 30kg baggage allowance and even a free small snack! Friendly staff, clean planes and on time performance, excellent.

✅ Verified Review | Flew Nok Air from Udon Thani to Bangkok. The cabin crew were extremely cheerful and friendly. On top of that, I was served a small package of snacks with water but they were not enough, I had to order some local Thai food-stir fried noodle. Food was great and beyond my expectations. The entertainment is still considered pretty poor - no personal TV but I do understand since it's a short haul with B737. Overall, I would highly recommend thanks to their lovely ground staff and crew.

✅ Verified Review | Bangkok to Krabi. Just made a little error by double booking someone. Zero help from Nok Air canceling the double booking, or even a partial refund would have been appreciated. It was obvious that it was an error as there are now 2 bookings for 1 person, therefore there will be an empty seat. This rigid stance is annoying. I would have been happy to pay some kind of admin fee and just get a small refund but there is no leeway. Realizing this and calling just 10 minutes after making a booking, it is very disappointing not to have any sympathy and allow a change from Nok Air.

✅ Verified Review | Once again a seamless journey from Roi Et to Bangkok with Nok Air. Check in via the phone application which meant no paper print which was great as out in the country side with no printer. Love the turbo prop aircraft. Get to see the wheels go up and down and also see touchdown. As I am an Engineer to is something you will not see often. You get a small meal which is water and some nibbles. Lovely airline.

✅ Verified Review | Bangkok Don Meuang to Phuket. I have flown budget airlines in Europe and all i can describe is you get what you pay for and the airlines try to make more money from you selling you food drink and duty free at inflated prices. So what a refreshing change to be welcomed aboard and helped to my seat by friendly staff. Legroom was adequate and the aircraft was in excellent clean condition. Ten minutes into the flight the cabin crew handed out a small snack and a drink to everyone unheard of in Europe. Then there was a drinks trolley run which was reasonably priced for coffee and soft drinks. Then they came round with Nok Air merchandise but there was no high pressure sales patter going on it was all very relaxed. The captain kept us informed of progress in Thai and English. We will be flying with Nok Air again for sure could not fault it at all well done!!!!!!

✅ Verified Review | Did book a promotion ticket from Udon Thani to Bangkok and at arrival suddenly they asked to pay 4 times the original ticket price for 14 kilo of luggage! All promotions (see picture today taken at the airport) say 15 kilo is included. Answer is that they recently did change the policy without clear warning on the website. First time after flying many times with them. In the end did rebook quickly to Thai Smile which was cheaper than the baggage extra cost at Nok. False advertising and poor apologies at the counter, but many were forced to pay extra money. Shame on you when the advertising states "We Fly Smiles". Be very careful with this airline.