Nok Air

✅ Trip Verified | Easy (fast) check-in, flight left Don Mueang airport on time, arrived in Udon on time, pleasant crew, extremely fast debording, luggage arrived very fast too, all very impressive, and much appreciated!

✅ Trip Verified | Bangkok to Hat Yai. Perfect flight. Boarding and take off on time. Comfortable seats. Very kind flight attendant service. Landing a bit hard but on time. I was really impressed how boarding was organized.

Not Verified | Flight was 20 minutes delayed. At Phuket Airport they have a huge single check in line for all the flights, it doesn't matter if you do the online check in, it takes a long time. You cannot eat your own food on the plane. When we arrived to Bangkok my checked baggage was missing the lock, I asked customer service why they removed the lock and if they could give me the lock back and they said that the lock was not found but they didn't understand our English. We decided to go and leave it like that.

✅ Trip Verified | Krabi to Chiang Mai via Bangkok. Worst experience ever. The flight from krabi to Bangkok was delayed more than four hours. As a consequence we missed our connection from Bangkok to Chiang mai. In Krabi they informed us we'd take a flight to Chiang mai the next day at 1am. However when we arrived in Bangkok they said we'd have to fly to Chiang Raí and take a 5 hour bus to Chiang mai. We made a lot of complaints and we received no reply.

✅ Trip Verified | Krabi to Bangkok via Chiang Mai. This is the worst airline ever. As I sit here typing this, our plane is delayed over 2 hours and the Nok Air employees refuse to give any information. We will be missing our connecting flight and we sat in line for an hour to get attended to. The staff ignored everyone in line and began taking selfies. They also kept running away and ultimately gave us meal vouchers to a restaurant that was closed. There is still no resolution. There is still no plane. We are in Nok limbo torture land. Never purchase with them!

✅ Trip Verified | Chiang Mai to Phuket via Bangkok. Nok Air is the only airline I’ve ever flown that charges you a baggage fee per connecting flight. Thus, in addition to paying its already exorbitant baggage fees, I had to pay it twice, because I had a layover in Bangkok. Part of the reason the baggage fees were so high is that we could not pay the baggage fees online. Its website is garbage and hasn't been updated in a while (probably because they want you to pay the higher fees at the airport). None of this is advertised or disclosed that I saw. On top of this, the customer service was horrible because the agents are unable to explain the baggage policies either because they couldn’t speak English well enough or they just didn’t understand the airline’s baggage policy. Bottom line: You may think you’re saving money flying with NokAir, but if you are flying with any bags, save your time and money and fly a different airline.

✅ Trip Verified | Udon Thani to Bangkok. Pleasant uneventful flight, friendly crew, clean aircraft, arrived early, quick luggage delivery at Don Mueang airport. Check-in in Udon? Male agent could not be bothered opening his mouth to say for instance hello or something as simple as that, entire check-in process was done in complete silence at 6.45am, maybe he was still tired.

✅ Trip Verified | Chiang Mai to Bangkok. Nok Air is a Low cost carrier so I was surprised they served a small bottle of water. It's not much but still a nice gesture. Flight departed and landed on time, but landing was really rough and bumpy.

✅ Trip Verified | Phuket to Bangkok. There is no clarity on Nok Air baggage policy. Even staff is not able to explain the policy correctly to me. Airport customer agent was insisting for getting money and was not ready to listen what I was trying to say.

✅ Trip Verified | Booked Phuket to Buriram return in March and April mainly because you can through check all the way and I was aware of the complications that can arise if you have a multi sector itinerary on different airlines. Nok air cancelled 3 of the 4 Bangkok - Buriram return sectors. Plus cancelling one Phuket - Bangkok sector. On two occasions meaning we missed our connection and had to overnight Bangkok. What they do is send a “revised “ flight time when clearly they have amalgamated two flights into one and cancelled one of the services. They flatly refused to offer overnight accommodation in Bangkok and used every available tool to avoid this. Offering flights at ridiculous times and even once a connection on another airline. This was totally unacceptable as with delays it could have meant us getting stuck between two airlines neither accepting responsibility and precisely the reason we booked a complete itinerary with Nok Air in the first place. So,twice we had to pay for hotel accommodation ourselves! Basically avoid them like the plague as it seems they cancel flights at will. I see other reviewers have had similar experiences. Also some of the 737-800 look dated and in need of refurbishment. They did give us”premium” seats at no cost but on 4 sectors there was zero priority boarding for premium customers. Emails to customer service have not been replied to and on at least 4 occasions the people on their 1318 hotline have lied. That’s when you manage to get through to them. The overall extra cost to me/us has been in the region of 6-7000 baht. No hope whatsoever of Nok Air refunding that.