✅ Verified Review
| Bangkok Don Muang to Chiang Mai. Nok Air used to be my number one choice for domestic flights but due to the frequent delays and impolite staff I use Thai Smile more frequently for domestic travel. The ticket was on sale and about 30-40% cheaper than Thai Smile, so I chose Nok Air. My expectations were set somewhere in the middle. I had checked in online, and bag drop was orderly, but the staff were cold. Afterwards, boarding was unnecessarily delayed, due to the fact that the plane was parked at a remote stand, when I spot at least 10-15 empty gates. The purser smiles and checks my boarding pass, and helps me find my seat. The seat itself had very bad cushioning, and the plane was ex-Jet Airways (according to my sources). My mum's seat had a problem with the recline, it wouldn't recline, although mine had plenty of recline. Hygiene was a clear problem. I notice they have a 30-40 minute turnaround time, which means the cabin won't be 100% clean. My tray table had crumbs on it and my window had a stain on it. The flight attendants themselves were smiling and seemed happy but they had a bit of a tired look on their faces. The plane pushed back 30 minutes late and arrived 30 minutes late, no surprise, although that did make me have to alter my schedule. The inflight snack had a nice box, however, the cupcake was extremely dry, and the bottle of water they give you is tiny (150 ml) compared to the standard (330 ml). The flight attendants came around with the drink cart, only to serve the "Premium Economy" passengers and frustrated me even more. My baggage arrived 30 minutes after the first bags, altering my schedule and completely making me change my plans. Disappointing. However, if on a budget, I recommend this airline. If not, choose another. I will not use Nok Air again, unless they are very cheap.