✅ Trip Verified
| Hat Yai to Bangkok. Since air fare can be reimbursed with the organization (foreign government development agency), I turned up at their counter in Hat Yai to ask for the receipt/taxi invoice or any kind of document that has my name, flight detail, air fare and the organization name on it, for the reimbursement purpose. The staff informed that no document can be issued here, which for me was a bit strange because other airlines I have used could have done this process in literally a minute. After the trip, I sent the request through their e-mail system. Having waited for a week without any contact back, I decided to contact the call center. The response received was that the consideration was in the process (for god sake, I am not applying for job, just a receipt,, what exactly do you need to consider). Then a week later and still no contact from Nok air, I decided to call them again. This time they said they will follow the case and contact back. I did specifically ask them to contact me back today because I got tired of the chasing. Kindly enough, Nok Air contacted me back on that day, informing that my information for issuing tax invoice was insufficient (took them two weeks to realize that). Then, I explained that what I need is just a document from the airline, not necessarily tax invoice, just a receipt is fine. Then, I was told that a receipt cannot be issued after the travel. In sum, the unnecessarily complicated procedure, lack of customer service, poor case/request tracking system, and inability to solve customers' problem had made Nok Air uncompetitive with other airlines.