✅ Verified Review
| I have frequently used Nok Air for flights within Thailand and have found the airline consistently good. Even after its recent problems with pilots and working hours, I took it for a recent weekend in the northeast city of Udon Thani. For whatever reason, as other posters have pointed out, standards of passenger service have nose-dived. Economy check-in for a midday flight was split between two aisles covering all the airline's flights with just 3 counters open on one and 2 on the other. Unfortunately I was in the "other" queue with about 40 passengers ahead of me. That in itself would have presented little problem, except two separate passengers had their passports locked in their suitcases! Then, despite the rule of one on-board cabin bag with a max. weight of 7kgs, 8 others in the queue had at least two largish bags. And of course, when they got to the check-in desk a lot more time was wasted opening and re- packing. All the time the check-in ladies just sat and watched. A couple of desks away was a Nok employee just playing with his movie phone. The question therefore is: realising that these problems arise and given that Nok had no less than 3 service representatives floating around that area doing precious little, why on earth were they not checking for these particular problems long before the relevant passengers were anywhere near check-in? As if that were bad enough, once on the aircraft, one man boarded with 3 sizeable pieces of luggage, one a trolley bag. With the considerable difficulty he had hoisting it into the overhead bin, that alone clearly weighed well over 7kgs. Of course low cost carriers have their rules and certain inconvenience is virtually guaranteed. But a failure to make simple checks and a failure to enforce rules just makes the experience less bearable.