Nepal Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 36 reviews
6/10
2 star Skytrax Rating
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1/10

"poorest customer service"

(India)

Trip Verified | Worst airlines with poorest customer service. They cancelled my flight at last moment without any proper prior notice leaving all of the passengers stranded at the airport with no alternatives. They staff were quite useless and didn't provide proper support for rescheduling. It has been over 2 weeks and I am still waiting for my refund. Similar issue happened on my return trip as well. The flight got delayed by over 4 hours causing me to miss my connection flight. Due to the irresponsibility of Nepal airlines I lost almost 500dollars on booking new flight, missed hotel reservations, connection flights and buses. Never book from Nepal Airlines again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKathmandu to Bangalore
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Flight was quite good"

(Nepal)

Trip Verified | We took flight from Kathmandu to Delhi. The aircraft was Airbus. Flight was quite good and on time. Food that was given during flight was good and well presented. cabin crew was so friendly and humble.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKathmandu to Delhi
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst experience ever for me"

(Nepal)

Not Verified | Its my first time using Nepal Airlines from Dubai to Kathmandu and this is the worst experience ever for me because of flight delays. Its already been 5 hrs but still they didn’t give us any specific reason why the flight got delayed or cancelled and when we asked one of the employee from Nepal airlines he said no idea.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Kathmandu
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight has been delayed for 7 hrs"

(Nepal)

Not Verified | Disappointed! Booked the plane ticket 1 week before. On the day of check in at night they informed that the flight has been delayed for 7 hrs. I have to go for my duty on the same day but without any information they just said they will take me to a hotel take all the responsibility. They should have informed us 3/4 hrs before about the delay so that we could do something. Worst service. Will never travel with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKathmandu to Dubai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"cabin crew were professional"

(Nepal)

Trip Verified | Nepal Airlines is a cheap option for direct flights from Nepal with good service. Nepal Airlines improved its service over time. The cabin crew were professional and meal served was good.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Kathmandu
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"meal provided during flight is delicious"

(Nepal)

Trip Verified | We took Flight from Kathmandu to Bangkok by Nepal airlines for our Holiday trip. Flight was on time, meal provided during flight is delicious and have veg and non veg options. Staff of airline were well behaved and professional. I will use service of Nepal in future as well. Highly recommended.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Kathmandu
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"good idea to try Nepal Airlines"

(United Kingdom)

Trip Verified | Flight was on time, food provided is very good and warm. They did provide us window seat while boarding. It’s good idea to try Nepal Airlines for onward journey if you are traveling from/to Nepal.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKathmandu to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Cabin crew were professional"

(Nepal)

Trip Verified | We travelled from Bangkok to Kathmandu on 10th Feb. 2023 the flight was on time. They served hot meal during 3 hrs flight. Cabin crew were professional. Airplane used during our flight was narrowbody so no entertainment was available.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Kathmandu
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"little to complain about"

(United States)

Trip Verified | Pleasantly surprised with my 1 1/2 hour trip from New Dehli to Katmandu. No issues, Left just a few mins late. Would have arrived on time, but thunderstorms in Kathmandu forced us to hold for 20 mins in the air. Staff were pleasant and a full meal was served. Decent value, with little to complain about. Would use again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Kathmandu
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Hospitality was great from your staff"

(United Arab Emirates)

Trip Verified | I had heard lots about this airline. Somehow they were able to justify their services. Sanitation and cleanliness were lacking, they need to bring this matter to their attention. Hospitality was great from your staff.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Dubai
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1 to 10 of 36 Reviews