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Nepal Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 9 reviews
7/10
2 star Skytrax Rating
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4/10

"a less than decent experience"

(India)

Delhi to Kathmandu with Nepal Airlines. Tried this airline again after a very long time. I thought after introduction of their brand new A320 they would providing smooth customer service on their new routes. I was wrong. The staff took about half an hour to check us in, which is ridiculous. Inflight, there are no IFE systems, which was expected, but there were overhead moniters that came out of the overhead compartments, albeit only showing flight status and route duration. The food served was absolutely tasteless. Peas, mashed potatoes, paneer sticks, apple pie (terrible) and drinks were served. Even though I flew economy, my friend flying in their business class complained of the same food dilemma. The airlines magazine was decent. The aircraft interior was very good being a brand new aircraft. The seat was semi-comfortable. All over, it was a less than decent experience and I wouldn't fly with them again. I'd rather choose Air India, Jet or Himalayan Airlines on the DEL-BOM route.
AircraftA320-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDEL to KTM
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"food served was not upto standard"

(Nepal)

Verified Review | Boeing 757, "Karnali" from Bangalore to Kathmandu with Nepal Airlines. The staff at the Bangalore were OK. The check in was smooth. The flight was delayed by about 45 min. The plane Boeing 757 operated by our national carrier Nepal Airlines is probably 24 years old. It looked old, and the cabin was reflecting it's age. There were nothing for entertainment except for newspaper, not even the airline magazine. The food served was not upto the standard specially considering it was an international route. The flight though was very smooth and landing was good.
AircraftBoeing 757
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBLR to KTM
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff nice and polite"

(Nepal)

Verified Review | Bangalore to Kathmandu with Nepal Airlines. Food service was good. Staff nice and polite. There was no inflight entertainment but flight was on time. Aircraft was clean. Food better than Air India and Jet Airways.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBLR to KTM
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"journey was quite good"

(Nepal)

Kathmandu to Bengaluru with Nepal Airlines. Despite unavailability of in-flight entertainment, the journey was quite good. Friendly staff, no delays, hot food and beverages and satisfactory ground crew makes Nepal Airlines value for money flight. Cabin neat and clean equipped with enough leg space.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKTM to BLR
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"service was okay"

(India)

Bangalore to Kathmandu. The ground staff was not friendly but inflight, the crew and service was okay. The food and the drink was excellent with the good cabin crew hospitality. There was no entertainment for the 3 hours flight. I didn't like the attitude of the ground service.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBangalore to Kathmandu
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"impressive hot lunch"

(Nepal)

Hadn't flown Nepal Airlines in years. Very impressed. Friendly check-in, on-time departure, comfortable seats with winged headrests on the new A320. Legroom was better than on the Jet Airways Boeing 737 of the outbound flight. Impressive hot lunch served on a 1 hour 10 minute flight (better than what Jet Airways serves on the same route).
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDEL to KTM
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"cabin crew were friendly"

(Nepal)

Bangkok to Kathmandu, I loved the Nepal Airlines A320 aircraft. The cabin service was efficent and good, and cabin crew were friendly. The food was good, and the seats are comfortable even though legroom is not adequate.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBangkok to Kathmandu
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

Nepal Airlines customer review

(Nepal)

New plane but limited legroom between seats. Flight departs right on time. For 1hr 30 mins flight refreshing tissues, full meal/drinks served quick and with efficiency. Cabin crew were mostly friendly but the options of meal given was Veg or Non veg which is not up to the standard of any national flag carrier, the least they could do was mention the food being served.
AircraftAirbus 320-200
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDelhi to Kathmandu
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Nepal Airlines customer review

(Nepal)

Nice and clean aircraft, staff were friendly. There was limited leg room between the seats.
AircraftA320-200
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKathmandu to Bangkok
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes