"poorest customer service"
Harita Ravindranath (India)
✅ Trip Verified | Worst airlines with poorest customer service. They cancelled my flight at last moment without any proper prior notice leaving all of the passengers stranded at the airport with no alternatives. They staff were quite useless and didn't provide proper support for rescheduling. It has been over 2 weeks and I am still waiting for my refund. Similar issue happened on my return trip as well. The flight got delayed by over 4 hours causing me to miss my connection flight. Due to the irresponsibility of Nepal airlines I lost almost 500dollars on booking new flight, missed hotel reservations, connection flights and buses. Never book from Nepal Airlines again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kathmandu to Bangalore |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Flight was quite good"
Sushant Man Shrestha (Nepal)
✅ Trip Verified | We took flight from Kathmandu to Delhi. The aircraft was Airbus. Flight was quite good and on time. Food that was given during flight was good and well presented. cabin crew was so friendly and humble.
Aircraft | A330-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kathmandu to Delhi |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"worst experience ever for me"
Rojina Giri (Nepal)
Not Verified | Its my first time using Nepal Airlines from Dubai to Kathmandu and this is the worst experience ever for me because of flight delays. Its already been 5 hrs but still they didn’t give us any specific reason why the flight got delayed or cancelled and when we asked one of the employee from Nepal airlines he said no idea.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dubai to Kathmandu |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight has been delayed for 7 hrs"
Laxmi Nagarkoti (Nepal)
Not Verified | Disappointed! Booked the plane ticket 1 week before. On the day of check in at night they informed that the flight has been delayed for 7 hrs. I have to go for my duty on the same day but without any information they just said they will take me to a hotel take all the responsibility. They should have informed us 3/4 hrs before about the delay so that we could do something. Worst service. Will never travel with this airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kathmandu to Dubai |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"cabin crew were professional"
M Rai (Nepal)
✅ Trip Verified | Nepal Airlines is a cheap option for direct flights from Nepal with good service. Nepal Airlines improved its service over time. The cabin crew were professional and meal served was good.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Kathmandu |
Date Flown | August 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"meal provided during flight is delicious"
M Harkajan (Nepal)
✅ Trip Verified | We took Flight from Kathmandu to Bangkok by Nepal airlines for our Holiday trip. Flight was on time, meal provided during flight is delicious and have veg and non veg options. Staff of airline were well behaved and professional. I will use service of Nepal in future as well. Highly recommended.
Aircraft | A320-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Kathmandu |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"good idea to try Nepal Airlines"
Rabina Khadgi (United Kingdom)
✅ Trip Verified | Flight was on time, food provided is very good and warm. They did provide us window seat while boarding. It’s good idea to try Nepal Airlines for onward journey if you are traveling from/to Nepal.
Aircraft | A330-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kathmandu to Bangkok |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Cabin crew were professional"
Suraj Maharjan (Nepal)
✅ Trip Verified | We travelled from Bangkok to Kathmandu on 10th Feb. 2023 the flight was on time. They served hot meal during 3 hrs flight. Cabin crew were professional. Airplane used during our flight was narrowbody so no entertainment was available.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Kathmandu |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"little to complain about"
W Marler (United States)
✅ Trip Verified | Pleasantly surprised with my 1 1/2 hour trip from New Dehli to Katmandu. No issues, Left just a few mins late. Would have arrived on time, but thunderstorms in Kathmandu forced us to hold for 20 mins in the air. Staff were pleasant and a full meal was served. Decent value, with little to complain about. Would use again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Kathmandu |
Date Flown | October 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Hospitality was great from your staff"
Bharat Pal (United Arab Emirates)
✅ Trip Verified | I had heard lots about this airline. Somehow they were able to justify their services. Sanitation and cleanliness were lacking, they need to bring this matter to their attention. Hospitality was great from your staff.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kathmandu to Dubai |
Date Flown | March 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |