NAM Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4 reviews
3/10
No Skytrax Rating
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1/10

"won't be treated the same way"

(Indonesia)

Trip Verified | Belitung to Bangka on NAM Air, the ground staff believed it to be an important security matter to prevent me from bringing a bottle of alcohol on the flight. Now, where it gets weird is that my wife and other Indonesian friends were carrying alcohol, but were at no point even asked to get rid of it. Only the foreigner in the group was targeted. When asked about it, the ground staff took over 2 30 minutes to locate some rule stating that alcohol was considered a "dangerous product". So was "perfume", according to the same rulebook (we checked), but no one was deprived of their perfume before flying (I even got to keep my cologne). It becomes even stranger when you consider that the same alcohol bottle had made the journey first from Bali to Jakarta, then from Jakarta to Belitung - and only then was considered to be a "danger" somehow - and this was cabin luggage from start to end. My friends' alcohol bottles were permitted the whole way to and back from Bali, but not mine. Subsequent queries to the airline went unanswered, despite several follow ups (this is two weeks ago, and the only response I got was about my reservation number, then nothing ). When asked about whether it was permitted to bring alcohol on flights, or how my bottle was more dangerous than a perfume bottle (or in any way dangerous, as people with common sense would be prone to ask), or how a bottle of alcohol carried by a foreigner was a "dangerous" item but a bottle of alcohol carried by an Indonesian wasn't, I was met with a deafening silence. Which is just to say, you might want to stick to proper airlines rather than NAM Air if you intend on being a foreigner. You won't be treated the same way, even if you paid your fare...
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBelitung to Bangka
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight delayed to 9.00 am"

(Indonesia)

Trip Verified | Semarang to Bandung, The worst services airline ever. My flight was supposed to be at 6.00am but when i arrived in the airport the flight delayed to 9.00 am without any message notice or without any compensation at all. When i ask for the Nam Air customer service for not give any notifications about the delay they said that because the problem was coming from the technical problem from the plane therefor they cant give any notice nor compensation at all. 3 hours later they call all the passenger to go in the plane when the fact they just scan our boarding pass and just gather us and all of the passenger must wait standing at the station around 30 minutes for going to where the plane is being parked. I ask for one of the woman ticketing crew of nam air about all the mistake that happen today and she was not polite at all and talk like they did nothing wrong. .
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSemarang to Bandung
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"The service was good"

(Indonesia)

Verified Review | Jakarta to Jambi. NAM air has two cabins, business and economy. They still use the classic series of Boeing 737 but it is okay. The service was good, with low price (even lower price than JT or QG) and they still provide us snack! The FA was really nice. I recommend this airline if you are fan of classic series of Boeing and expect a free snack for low fare.
AircraftBoeing 737-500
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJakarta to Jambi
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst company I take"

(Spain)

Verified Review | Denpasar to Surabaya. Nam Air, the secondary brand of Sriwijaya airlines. The worst company I take. Today the nightmare in Bali. They start in time for boarding but when arrival to the bus for go to the plane stay 25min without moving, without AC and with passengers inside without space for moving. Arrival to the plane and are with engines off, this inside the cabin was very hot with aircon.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDenpasar to Surabaya
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no