Monarch Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 452 reviews
6/10
No Skytrax Rating
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8/10

Monarch Airlines customer review

(United Kingdom)

Travelled with Monarch to Tobago. Both flights were enjoyable with decent food and good service from pleasant cabin crew. The aircraft was not full so we had three seats between two. Even check in was easy. The flight was an hour late on arrival in Tobago but the return flight was early. I would definitely fly Monarch to the Caribbean again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Monarch Airlines customer review

(United Kingdom)

Flight from LGW to Funchal on 13/3/13. Though supposedly a direct flight they decided to go via Faro to drop off some crew members. Hour and a half delay for approach into Funchal meant weather had closed in and we had to divert to Tenerife. Sat on the ground at Tenerife for an hour and then took off again for Funchal where we eventually landed 8 hrs after take off from LGW. Was only offered 1 complimentary drink after 7.5 hrs but no food! We were not allowed off the plane at either non scheduled en-route stop 8 hrs in their seats is purgatory. Not an impressive performance for a "scheduled flight".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Monarch Airlines customer review

(United Kingdom)

Flew from Goa to Manchester. I am 5'10'' and with my back right against the seat back my knees were touching the back of the seat in front. It was 11.5 hours of torture including 1.5 hours on the ground at Larnaca airport for a refuel. No drinks were provided except a cup of tea with the 'meal'. Passengers who had paid extra for 'premium' seats at the front were shocked to find they had the same seats as us in cattle class but with a little extra legroom. The captain did apologise for this saying that they had to use a plane that was not normally used for long haul. Never again although to be fair the cabin crew were pretty good and made the best of a bad job.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Monarch Airlines customer review

(United Kingdom)

Manchester to Hurghada 15/3/13. 90 min delay. Return 22/3/13 diverted to Rome as aircraft could not cope with the (easterly) tail wind without re-fuelling. More likely to have a crew change for operational needs. Very unsympathetic crew as the misery of the travellers was not a consideration for the cabin staff. No offer of complimentary beverages when re-boarding at Rome. No flight info relayed via Manchester Arrivals site. 2 other departures from Hurghada Thomas Cook and Thomson departed at the same time to Manchester and landed without any undue delay despite the wind and the sleet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Monarch Airlines customer review

(Cyprus)

My son had a 2pm flight from Leeds airport to Cyprus on Sunday 24th March. He was in the airport from 12pm until 10pm - they finally cancelled the flight after having people sat there with no food or refreshment. After they decided to cancel the flight due to bad weather no Monarch rep was there so no one had any idea of what to do. All they offered on their website was a refund. What good is a refund if you book a flight 3 months ago for £150 and now to get another flight with any airline you need £600! No offer to help you find another flight - very disappointed.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Monarch Airlines customer review

(United Kingdom)

Booked flight from Manchester to Sharm El Sheihk. Flight times were good 10 out and 22.20 return. This booking for September 2013 was made before Christmas and fully paid up. Now I'm told flight times have changed they have been put back 3 hours 55 minutes meaning the flight lands in Manchester at 02.20. I then have to get out of the airport make way to my car then drive over 100 miles. Guess I'll be home somewhere between 05.00 and 06.00. If I had known this at time of booking I would not have booked the flight. There is no way out of this mess as Monarch have kept the time delay down to less than 5 hours. Last time with this airline.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Monarch Airlines customer review

(United Kingdom)

A320 Grenoble-London. The most cramped conditions I have ever travelled in. Even for a short flight a totally unacceptable seat pitch with no room whatsoever to move. The seat itself was hard and unforgiving with no neck support. Unlike other 'charter' airlines who have been improving their on-board seating Monarch clearly have no interest at all in their customer's comfort. Avoid this airline at all costs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Monarch Airlines customer review

(United Kingdom)

Flew Birmingham to Alicante return on Airbus 321s. Flights were on time. Leg room limited but tolerable on flights lasting about 2.5 hours. Generous hand luggage allowance of 10Kg but this caused a problem with boarding on the return journey as the overhead bins were full to overflowing and passengers struggled to find space to store their luggage. Even booking relatively early I would not class the fares as 'budget' for the length of flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Monarch Airlines customer review

(United Kingdom)

On 16 March 2013 I flew from Sharm-el-Sheikh to Manchester in an Airbus 321 which had insufficient fuel capacity to fly against headwinds and had to divert to Venice to refuel where (apparently coincidentally) there was a relief crew to take over the aircraft which solved the crew-duty problem. Several other Monarch cabin staff who needed a lift home also boarded here. We were told after push-back that the flight was unexpectedly diverting to Venice to refuel. And yet there was a relief crew waiting? I suspect that Monarch was less than honest with us. I believe that the diversion was pre-planned because the range of the A321 in headwinds is insufficient for this flight. Monarch is clearly a budget airline emphasised by the shabby interior of our A321. I am not able to recommend flying with this airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Monarch Airlines customer review

(United Kingdom)

Aircraft was an Airbus A321. Outbound to Lanzarote on Thursday 28 Feb in Seats 20 A&B returned to Luton Thurs 7 Mar seats 14 A&B. The seat pitch out and back was so bad I could not fully lower my tray also it was impossible to adopt the brace position for emergency landing if so required. For a 4 hour flight it would be very desirable to have inflight entertainment refitted?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no