✅ Verified Review
Flight ZB 3593, 20th June had been delayed arriving in Naples due to baggage conveyer / manning problems, arrived in Luton from Naples to find that the stairs were not available to unload the passengers? After 20 minutes managed to disembark to then find that the passport control was in a total mess/mayhem, the system to separate non e-passport holders and e-passport holders was a joke. We then found that the electronic system was only correctly operating 60% of the time, the staff were clearly blaming the passengers and were displaying a clear nonchalant attitude (the e-system in Naples worked perfectly). We then proceeded to get our cases and realised that there was no sign of our cases, in fact a previous flight from Malaga had yet to be completed after the passengers waiting for 90 minutes, following passengers twittering with Monarch there was a random comment over the tannoy saying that the delay was due to an operational issue? We then realised that a flight that arrived after our flight from Baku had been unloaded and their cases were coming off our conveyer belt, these as you can imagine were the F1 teams such as Williams Racing, our bags appeared after a total wait of over 1 hour 20 minutes. In summary do not use Monarch as they are unable to manage their airport service providers, they are now a poor easyJet/Ryanair airline, also avoid using Luton airport as this poorly managed and has a serious lack of customer service, the staff show a low morale and are unable to react to situations that require their attention.