Meridiana

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 108 reviews
5/10
3 star Skytrax Rating
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1/10

Meridiana customer review

(Italy)

I have always been a fan because of the Gatwick-Florence link but after the third consecutive disaster no more. Gatwick's departures website had the flight as severely delayed but BA kept saying they knew nothing about a delay and would not re-book. The Meridiana rep had just gone home and not bothered to tell BA.
Seat TypeEconomy Class
Value For Money 12345
no
na

Meridiana customer review

(United Kingdom)

LGW-FLR one way. The flight was delayed by 4 hrs something we only discovered after security. There were no announcements or explanations and no-one from Meridiana ever came to explain or offer vouchers. BA staff (with whom I had booked as codeshare) refused to help at all except calling for Meridiana agents who never came. On board the flight there was no food and my seat had two large bumps that dug into me for the whole flight. Refreshments were limited to one glass of coke orange juice or water and there was not a single announcement or apology from the flight deck. Finally on arrival at FLR there was no airport bus so we were obliged to take taxis at a cost of nearly 30 Euros to the centre of town.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Meridiana customer review

(United Kingdom)

Florence-Cagliaria. Aged and shabby A319 but flights on time and flight attendants helpful with complimentary drinks. On the whole no problems with this short flight and reasonable value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Meridiana customer review

(United Kingdom)

I did not think twice when I saw that my BA flight from Gatwick-Florence was being operated by Meridiana however I will not fly with them again. We were unable to check in on-line cabin baggage has a weight limit that was not mentioned on the BA website meaning that our bags had to be checked as they were slightly over the limit. The on board conditions were a lot more cramped and very uncomfortable compared to BA and the overall service from start to finish was lacking. The return flight from Florence-Gatwick was carnage at check in with it taking well over 1hr of queuing up to finally complete the process. The flight ending up being delayed but without any explanation or communication. If I go back to Florence then I will find another route or airline.
Seat TypeEconomy Class
Value For Money 12345
no
na

Meridiana customer review

(Canada)

I have never flown with such an incompetent airline that flies under the banner of British Airways. Both carriers should be ashamed at the level of customer service provided. The flight was Florence-Gatwick scheduled to leave at 6:05 p.m. finally taking off after 11:00 p.m. The excuses for the delay varied from a private jet interfering with commercial liners taking off on the runway instrument failure need to refuel crew change and final clearance. We were rudely told to leave the check-in area for "Passport" check shuttled around in people movers to the plane and during the re-fuelling and never provided with adequate information about what was happening. At one point we were told that the police had ordered people off the plane creating confusion that there might have been a serious incident. Our delay caused problems for us in making our rental car time and in obtaining a hotel accommodations. We were required to sleep on the side of the road at 4 in the morning as a result! Advice: Check your BA ticket before flying and make sure you aren't flying Meridiana!
Seat TypeEconomy Class
Value For Money 12345
no
na

Meridiana customer review

(United Kingdom)

Do not fly with this airline! Our return flight got relocated to Pisa from Florence. There was limited to zero communication. No one seemed to know what was going on. We had to pay to be transferred to Pisa Airport via coach. We were not supplied with a meal. Once we finally boarded the plane we had to disembark to identify our bags. Awful airline. Do not use.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Meridiana customer review

(Spain)

I bought 4 electronic tickets for my 2 children (one of them already pays as an adult) my wife and me for travelling from Barcelona to Florence. I had received the four ETKT numbers long before the travel date and the four of us presented on Barcelona airport well before the boarding time. When we arrived to the counter the agent told me that only three people could travel. The only explanation that he was ready to give was that one of my four tickets "had not been issued" which was ridiculous because I could show him the four ETKT numbers. Despite I had the four ETKTs he made me call my travel agency who confirmed that the 4 tickets had been equally issued at the same time and suggested me to tell the Meridiana agent that he should try to "open" the ticket he was refusing to accept. The agent refused to "open" the tickets but in the end for some magical reason they decided to accept the ticket and we could travel to Florence although the boarding card seemed to be refused by the machines at the boarding room and one of us was seated 10 rows behind the rest of the family. For the return travel I double checked with the travel agency and ticket office at Florence about the validity of the 4 ETKTs. At check in they punished me again by giving me a seat 10+ rows behind the rest of my family. The service on board was correct. The punctuality was OK. But can I trust the next time that they will let me travel?
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Meridiana customer review

(United Kingdom)

LGW-FLR trip. Planes on time. Friendly cabin crew. Free snack and drink. Seats bigger and more leg-room than low cost airlines. Easy and cheap bus connection to and from Florence centre. All in all a great experience.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Meridiana customer review

(United Kingdom)

Shocking will never book with this airline again. Arrived at Gatwick in plenty of time for a flight to Florence but told that check in was closed as the flight was full although I had booked 3 months earlier had chosen my seat that morning online (although full online booking was not available) and arrived while check in was open with plenty of time to spare. They had over booked the flight and informed me that I had missed out. My experience of this happening before with more reputable airlines is that you are offered good compensation packages for having your flight cancelled. Not so with Meridiana. I am in the process of applying for compensation but don't rate my chances. I eventually flew to Bologna and was transferred to Florence the next day losing 16 hours of a weekend trip even though my flight left on time. Four other people on my flight suffered the same misfortune. Avoid this airline.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Meridiana customer review

(United Kingdom)

Gatwick-Florence return with Meridiana - can't complain about anything. Everything was hassle free. Crew and flight was fabulous free light refreshments on board. Extra leg space than normal.
Seat TypeEconomy Class
Value For Money 12345
yes