✅ Verified Review
| Our flight from New York JFK to Naples was delayed a total of 7 hours for no reason. Flight status was not available on Google and other tracking sites. Luckily my boyfriend called Meridiana before we left for the airport, so we knew we would be delayed, but we did not feel confident in the new times. The flight kept getting pushed back by an hour or so. In a series of calls on our way to the airport, we were informed the flight was delayed until 7:30pm, then 8pm, then finally 7pm - 4 hours after our original departure time. No severe weather, no technical issues, no explanation. When we arrived at our assigned gate, no Meridiana representative was available to answer any questions, and the gate did not display the correct flight information. The crowd grew more and more frustrated as we were delayed another hour and a half at the gate. Airline employees had no idea what was going on. One helpfully said, "All I know is that there's a plane leaving tonight." The nightmare didn't end once we boarded. The seats were impossibly narrow and lacked individual TV screens. One of the seats in our row was duct taped together. We were delayed on the Tarmac for another hour and a half in a cramped, poorly ventilated plane from 1986 because of traffic. The food was the least of our problems. We dreaded our flight back at the end of our vacation. We only departed from Naples 30 minutes late, but halfway through the flight, the seat in front of my boyfriend's broke - reclined all the way back at a bizarre angle. The seat aisle-side arm was also off - a crew member popped it back into place, apologized and and informed us that they were waiting for new seats because the old ones break often. They operate this flight to get people looking to fly directly to Naples on a low budget. Pay the extra $ for a flight where you receive clear communication from the airline and the plane isn't falling apart. The money (and time, if it requires a stopover) will be worth the peace of mind.