✅ Trip Verified
| Durban to Cape Town. Sometimes it costs a staff member nothing, to save a customer a lot of trouble. Flight JE361 was late, but that's not a big thing. However Mango didn't give a revised arrival time. We waited with our cellphones, to sms or call our families and change itineraries. I did not hear it announced once! Then they told us to turn our cellphones off! I asked the air hostess very politely what the arrival time was, as I needed to sms my wife before turning my phone off. She said: "You cannot tell. Anything can happen during the flight. You must turn your cellphone off now." I asked again (saying "please") for any time I could use. She said only: "We don't know. The captain will announce it later". I began explaining that (again, "please"!) we could not communicate later with our phones on flight mode, but she walked away while I was speaking without saying anything. She was treating me (and everyone actually) pretty badly. In fact, she didn't seem to care at all about anyone on the plane's trip. I remember thinking what a rude lady! (At the same time, the Mango voice came on the intercom, saying that "if there is anything our staff can do, to make your trip more comfortable, please do not hesitate " etc. Well it couldn't have sounded more ironic) When leaving at the end of the flight, I told her that she'd messed up my trip unnecessarily and treated us badly. She then said again: "It's about the flight time right? We cannot know how long a trip will be. Anything can happen in the air". When I replied that they did seem to know how long routes would be, as they gave us arrival times when flights were NOT delayed, she said (incorrectly): "But I told you it would be two hours and five minutes". This was a lie, and also contradicted her previous statement, that they didn't know flight times. She and her colleague started writing a complaint form statement, that I doubt will be any more coherent, accurate or honest than their verbal statements. They were now both being quite rude and snappy. It was time to leave before things went down-hill! It's cheapness is not worth the unpleasantness.