✅ Verified Review
| Me and my wife went to South Africa for my honeymoon, and bought a flight ticket with Mango to go from Johannesburg OR Tambo to Port Elizabeth. I've bought it back in February. The flight was scheduled to July 16 at 5 PM. We arrived at the airport at 2 PM, and came to check-in. There we were told that the flight was changed to 1:15 PM, so it was already gone! Talking to their supervisor, she said that they sent me and my wife an email telling that, but neither of us got it. I've told them to forward me that email, so I could see it with the time it was sent, but they didn't do that. They said they could sent us on next day's flight, but we would need to pay most part of the value anyways + hotel + food. As we planned our whole trip in advance, we already had a car rented in Port Elizabeth, and also a hotel booked there. After all that, we ended up getting a car in Johannesburg, drive until Bloemfontein, get a new hotel there, and then drive on next day right to Plattenberg Bay, as it was our next booked hotel after Port Elizabeth. A big cost due to this Mango problem. Honestly I believe that errors happens. What got me mad there was the situation where they didn't want to assume their mistake, and made me pay for all that - after all, I needed to pay for the car fuel (thanks Hertz for allowing us to get the car we rented for Port Elizabeth in Johannesburg), the already booked hotel, the new hotel. And also the flight tickets that we already paid previously! I expected more from Mango Airlines with good reviews all over the Internet.