Malindo Air

✅ Trip Verified | Kuala Lumpur to Singapore with Malindo Air. They switch off their air-conditioning whenever the plane is on the ground, right at the second the wheel touches the ground. Really speechless, hard to breath. The air in the plane was torturous.

✅ Trip Verified | Johor Bahru to Subang. Flight re-timed with original schedule at 18:10 hours to 19:10 hours and now 21:00 hours - God knows if we are taking off at 21:00 or later. No staff can be seen at the gate to provide pro-active update. Other airlines are flying without delay. Malindo is far away from being close to a Low Cost airline service & standard.

Not Verified | Melbourne to Bali. Booked the flight then read the reviews. Got to say they have managed to live up to the feedback on the reviews. Late, business no lounge access! Staff at check in were abrupt to the point of rudeness. May not have been Malindo air staff but they are representing Malindo. Not enough seats in the lounge, late check in, late flight. Lack of organisation.

✅ Trip Verified | Kuala Lumpur to Singapore. I don’t think they understand the concept of take off time as I’ve flown Malindo three times in the last month and not once did it take off on time. An hour late, and its only a 1 hour flight. I will never fly with Malindo again.

✅ Trip Verified | Sydney to Bali. This airline is the worst I have flown. On the way to Bali none of the screens were working due to a glitch we were told. When you are flying 6/7 hours this is extremely frustrating. Even the charger port didn’t work. It took at least an hour for the staff to offer snacks and when they did come down the aisle with the snack trolley I asked for noodles and lemonade and was told they were sold out! How can they be sold out when you’ve only been half way down the aisle! On the way home they took our water off us before we could board the plane. We were extremely dehydrated and had to ask the flight attendant 3 times for water. The third time she told us we had to buy bottles of water then was told it was cash only! We only had Balinese currency which they wouldn’t accept which is strange considering we were coming from Bali. And of course the screens weren’t working again on the way home. I would never recommend this airline to anyone.

✅ Trip Verified | Kathmandu to Bali via Kuala Lumpur. Delay flights and cancellations with little to no information. I took two whole days to get form KTM do DPS. The first night they cancelled the flight and put everybody into a rusty bus and off a hotel close to KTM airport. When we got there we were informed that there weren’t rooms for everybody so I had to share a room with another passenger. And they didn’t have single beds, it was terrible. Next day the flight got delayed more than 3hrs so I missed my connection to DPS. This time they said that they will not provide accommodation as my flight was leaving early in the morning. Stayed at KUL from 19:50 till 08:30 the next day with only a meal voucher. Terrible experience will never fly them again. Avoid!

✅ Trip Verified | They took our water off us at the gate so I kept my bottle thinking I could fill it on the plane... wrong. Forced everyone to buy tiny bottles of water but the real kicker was they were cash only. No one was told this of course and anyone who didn't happen to have cash was screwed and could eat or drink. So to stop the outrage they offered "free" water which turns out wasn't filtered. They damaged my luggage. Oh, and to add insult to injury they wake you up to try and sell you stuff that you can't buy if you wanted to because they don't take card! Horrible airline and will never fly again.

✅ Trip Verified | Flew Singapore to Kuala Lumpur with Malindo Air. I flew both ways on the same day and the cabin on both occasions was at least 30 degrees! This is inhumane and they did not provide any answers when questioned. All they did was to ask us to be patient. Throughout the flight, everyone was fanning themselves but why didn’t they bother to maintain their plane?

✅ Trip Verified | Ipoh to Johor Bahru. Flight departure time at 3.40pm from Ipoh was delayed for few hours - even by 6.00pm they unable to provide the reason for delay and expecting time for the flight. Almost 2 hours and they just provide a bottle of water for the passenger.

✅ Trip Verified | Sydney to Bali. Worst experience ever. I had a very unpleasant situation with Malindo Air. I bought tickets to Bali, however about a 6 weeks before my travel I found out that I may not be able to travel these dates so I contacted the customer service to find out if it’s possible to return those tickets and how much I could get back. They told me to fill the request form and wait for the answer. That’s what I did. I was waiting patiently and as I was not receiving any answer in the meantime I was doing my best to be able to travel on the planned days. Then just a week before my travel, when I was ready to go I received a refund which was $150 out of $600 I paid. No e-mail, no message, just a bank transfer. I contacted them again saying I’d like to get either my tickets or the money back as it is all some kind of misunderstanding. Malindo replied that my tickets were bought “under promotional offer” and they are unreturnable so all I can get back is tax thad I had paid. Well, the point is that my tickets weren’t “super saver” but “value”. I had bought them through official website plus I had purchased extra luggage so I don’t understand how come my tickets became promotional and nonrefundable. At some point, they just started ignoring my e-mails. How professional is that? I am not happy the way they dealt with this situation. I’m truly offended by the way the company treated me. All customers should matter, not only those who don’t have any complications. That’s the first time that a professional company made me feel offended. I’ll definitely never use Malindo Air again and none of the people I know will either.