Malindo Air

✅ Trip Verified | Kuala Lumpur to Mumbai on 1st December 2019, flight OD215. Once again Malindo disappointed me. Once again I flew with them and flight delayed. The only thing consistent with this terrible airline is that you will get delayted. Will never fly with them again.

✅ Trip Verified | Colombo to Sydney via Bali. The most inconsistent airline I have ever travelled with the the poorest comfort by far. food for purchase with correct money currency only and no credit facility for electronic payment! Every flight I took from Sydney to Bali to kL through to Colombo was tough to purchase was only able to purchase on location of currency for food beverage purchases you better be on. The flights were either delayed and cause a scramble for the connection flights. The staff are surprisingly ok because they are not overworked. The seats in economy are so uncomfortable. Malindo also misplaced my luggage on a 8hr layover in DPS, and I was left stranded until my luggage arrived for connecting flight 4 hrs later. I strongly advise anyone thinking of flying with Malindo to definitely take a more reputable airline carrier as you may not want this sort of experience like I had.

✅ Trip Verified | Bali to Trivandrum via Kuala Lumpur. At the check in they ask us to pay 800$ extra for 2 bags. We lose a tickets, with no compensation, still looks like a trick, we don't know. But it was a last time we bought Malindo Air tickets for sure.

Not Verified | Delhi to Kuala Lumpur. The airline refused our multiple requests to have our baggage in the cabin for our connecting flight. Promised our bags would come out first and it didn't. The flight was delayed which caused us to miss our connection. Made us pay for new tickets for the connection, absolutely absurd airline. Never again flying with this joke of an airline

✅ Trip Verified | Colombo to Kathmandu via Kuala Lumpur. Our flight was 4 hours late, so we miss our transfer at Kuala Lumpur. The company never apologize, they lied to us, they said they inform Kuala Lumpur airport and promise the plane will wait but nobody never called.

✅ Trip Verified | Kuala Lumpur to Delhi. I'm disappointed to say this. One of my hand carry baggage was broken badly due to negligence of the workers. I brought up this issue once i back from Delhi, but they refused as there is no report. I noted this to one of staff at Delhi airport but they asked us to inform this issue at KLIA. And now they asking for tags and report at KLIA1.

Mumbai to Bali via Kuala Lumpur. This is by far the worst airlines I’ve witnessed. The worst. I reconnect every one travelling on this airline to reconsider their travel and maybe choose a different airline. Malindo has no regard for their customers time and money. Their hidden costs are double the air ticket. You’ll have to pay a lot to finally get your boarding pass. The flight is uncomfortable and the only thing they want is money by fooling others.

✅ Trip Verified | My flight from Yangon to KL on 20 Sep was cancelled and I was informed that the next flight is 24 hours later. I was given the option to purchase the next flight out and to submit the claim to Malindo later. I then have taken another flight back to KL. Upon return I submitted a request for refund, and had to wait for 30 days for the refund. I came to realise later that the amount credited did not include the additional flight I had to buy to replace the cancelled flight. Malindo informed me later that this will not be refunded. This clarification differed from the assurance given by the Malindo staff in Yangon Airport when my flight was cancelled. The staff said that they will refund our flight ticket which include any ticket bought on another flight to replace the cancelled one. I am certain that I am not the only passenger who heard this. I am truly disappointed with this response as I was not properly corrected in all my previous correspondence with Malindo staff both at Yangon Airport and via email. I was being made aware that my additional flight cost will not be covered after I wrote to them again. Malindo staff definitely need more training with regards to company policy and consistent message to passengers for such instances. I have had poor experience with Malindo in the past for other routes like delayed or re-timed flights. But this is the first I had an unfortunate experience with them for cancelled flight, and will be my last.

✅ Trip Verified | Bali to Sydney. Staff do the minimum to assist, guests are refused even water unless they pay. We flew with Malindo to Bali and return to Australia and they ran out of water on both legs, myself and partner purchased water for passengers who had no cash including a family with 2 little children. I get that it is a business, but refusing a cup of water unless they pay is disgraceful and cruel on a 6-hour flight.

Not Verified | Perth to Kuala Lumpur. Malindo's website needs to be improved. Unless travelling on business, even if you check in 48 hours before the flight you cannot make any changes to your bookings. There are no prompters or reminders to pre-purchase luggage or food'before check in, which is apparently what must be done. Their FAQs do not state anything about before 'check in' only 'before flight' which misleads a lot of customers. The customer service was absolutely horrendous. Whilst I was maintaining my tone of respect the agent was very aggressive and rude. I called the Australian 'customer care' line .. its called customer care when you are spoken rudely over the phone. The team leader though should be commended for her professionalism and her understanding and for her phone soft skills. They have a long way to go when covering international flights- the staff from the phone to the plane lack the knowledge of working in an international environment.