Malindo Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 179 reviews
5/10
No Skytrax Rating
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6/10

Malindo Air customer review

(Japan)

Flown Malindo from KLIA2 to Don Mueng. The check-in agent at KLIA2 was terrible and unprofessional. I was shocked that the agent were more interested in staring at their iPhone than greeting their customers. Was traveling with another two companions and we checked-in together. However, our seats were different and once airborne, we were surprised that there were so many empty seats at towards the end of the plane. Inflight service was a different story altogether. The cockpit crew and the cabin crew really interacted with the passengers and were very friendly. Malindo has a PTV for each seat and they provided great IFE for a short flight.
AircraftBoeing 737-900
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKUL to DMK
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

Malindo Air customer review

(Singapore)

Connection flight from Kuala Lumpur to Kochi was re-timed to be one hour later, but I received an e-mail notification and a phone call from airline staff, before the start of the journey. Though I was travelling business class, no lounge was available in KL, I had to wait in the crowded common transit area. The transfer desk at KL was unmanned. On the return lap, my baggage was delayed. I had waited at the belt expecting my bag, to realize after a wait of half an hour that my bag did not arrive. There was no airline representative available near the belt, managed to locate the ground handling representative's office to join a queue with many other passengers with the same plight. There was only one staff at this office, causing further delay.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteSingapore to Kochi via Kuala lumpur
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

Malindo Air customer review

(Singapore)

SIN-KUL in Economy Class on June 13th. The aircraft was a new Boeing 737-800. Economy Class seats were comfortable with excellent legroom and pitch. Each seat was fitted with touchscreen inflight entertainment but the system was not turned on. A packet of cookies and water were offered. Staff service was courteous. For the price paid (S$44.00 per adult return) Malindo Air offered brilliant value for money.
AircraftB737-800
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSIN to KUL
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

Malindo Air customer review

(Malaysia)

I've travel many times with Malindo. The first time was superb. On schedule staff fairly professional. Plane was new and comfy. However last January my flight was supposed to take off at 1pm but they emailed me to inform that the flight been re-timed - two hours later. In the end my flight took off at almost 11pm (10 hours plus delay). Reached Kota Kinabalu 12.30am in the morning. Terrible experience. My following flight with Malindo's turboprop from Subang was not that bad. Delayed a bit but still tolerable. Lately I noticed that Malindo often re-schedule their flights at the last minute. If you are flexible with time I recommend you fly Malindo.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malindo Air customer review

(Malaysia)

I travelled 3 times from Kuala Lumpur to Kuching via Malindo. First 2 times were great inflight entertainment and food was good. However for the 3rd flight they rescheduled my flight from a night flight to a mid noon flight. To make that flight I had to take leave from work which was not possible for me. I had to book through Air Asia for my original time instead. Will never fly with Malindo unless I'm not bothered with timing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Malindo Air customer review

(Singapore)

I flew OD804 SIN-KUL and it was one of the best flying experiences I've had. Flight was on time cabin crew were very friendly and attentive throughout the short flight. IFE was working great! Worth my every penny spent. Highly recommended!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malindo Air customer review

(Malaysia)

Expect some delays in the flight taking off (Cochin to KUL April 2015). Flight offered reasonable food and excellent leg room which was almost like being in business class. Luggage handling was also excellent with normal check-in. Suggested areas for improvement are: 1) To create a reasonable menu. 2) Competitive offers to attract frequent travelers etc. 3) More friendly m-commerce apps for easy check-in.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malindo Air customer review

(Malaysia)

Took Malindo Air from Langkawi to Subang today and flight was overbooked. How could they have overbooked a flight with only 72 seats? Will never use this airline again unless I don't have a choice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malindo Air customer review

(Canada)

I am tall and have problems on many other low cost airlines but not with Malindo. The flight was on time the service was good. True there was no inflight entertainment but I only took short flights which were about the same cost as a bus but much shorter in time. I would with Malindo again and I have recommended them often.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malindo Air customer review

(Singapore)

Took Malindo from SIN to KTM via KUL. Flight from Singapore was delayed for 1hr 45mins. I had only a 1hr transit time in KUL. I informed the ground staff. When I arrived in KUL ground staff were waiting for me and brought me to the gate quickly. Baggage also arrived promptly. Return flight departed KTM early arrived in KUL 45mins ahead of schedule. Flight to Singapore was short and simple. Food not too bad. Entertainment good. Excellent legroom. Overall comfortable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes