Malindo Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 355 reviews
4/10
No Skytrax Rating
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1/10

"they cannot help at all"

(Indonesia)

Trip Verified | Jakarta to Yangon via Kuala Lumpur. I was flying to Yangon transit in Kuala Lumpur for my best friend wedding and they leave my luggage in Kuala Lumpur, and the staff don't want to help. What kind of airline who does that! They even said that they cannot help at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Yangon via Kuala Lumpur
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible is the word!"

(Australia)

Trip Verified | Malindo first of all cancel flights without informing any of us! We arrive at the airport and we are told sorry your flight is not 8:30 as scheduled but at 02:30 in the evening. This was a flight from KL to Phuket on 15th January. Trying to find out why there was no communication, the customer service crew are too ignorant and unwilling to help with an attitude. Anyway we got no choice but to wait for over 8 hours. We then ask the Malindo customer service crew to check for us if the other flights have been changed and they think we are a bother and replies yes no other changes. Next we go to the airport on 19th in Phuket ready for our flights to Bangkok via KL and the same thing happens, flight has been changed without prior communication. Unfortunately they change the Phuket to KL flight in a way that it won’t correspond to the KL Bangkok one, like seriously? We ask for Phuket staff to help us try and get another flight from KL to Bangkok the same day and they state that we have to go to KL and talk ourself and if they called the KL staffs don’t pick their phone calls. They tell us the only option is to wait in KL overnight and we might probably be given accommodation if we ask KL staff (not certain). We were heading to Bangkok for a very i’m occasion so we inform them that we will have to get another flight to Bangkok even if it meant another airline. We ask them if they would refund us, they state that we can’t refund and if we want more information we contact the agency we booked with. Unfortunately the agency no longer exists and we had no prior knowledge regarding this. We booked innocently in September for this trip but for some reasons we don’t understand why the agency stopped existing. So we are told no refund. Is this fair? Really? Anyway we manage to book AirAsia and arrive in Bangkok well. Note that that AirAsia flight was very comfortable and very friendly crew. To cut the story short, Malindo are not professional cancelling flights as you wish. Horrible is the word!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Phuket via Kuala Lumpur
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"would never use them again"

(United States)

Trip Verified | Jakarta to Kathmandu via Kuala Lumpur. Repeated flight cancellations and delays without explanation. What should have have been a 9 hour trip became a 21 hour ordeal. That's still not over. The plane itself was newer, seats were comfortable and clean. Just spoiled by the fact that I missed all my connecting flights and sat around the airport waiting for the next delayed flight. And a customer service desk that made a small effort but offered no apologies or explanations. I would never use them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Kathmandu via Kuala Lumpur
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not possible to cancel"

(Australia)

Trip Verified | Brisbane to Bali. Booked flight months in advance, after 4 months from the reservation the flight company advises that the return flight can't be respected, proposing a couple of other flights to come back on different days that obviously don't suit my need. Proposing also maybe an accommodation if I'm forced to stay overnight, this thing is still unsure and I don't know when I can come back. They can book the accommodation only 1 week before the travel, in the meantime it's not possible to cancel the flight with this ridiculous company and book the flight with another one or I just lose my money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Bali
Date FlownFebruary 2018
Value For Money 12345
no
1/10

"Horrible, horrible experience"

(India)

Trip Verified | Delhi to Kuala Lumpur via Bali. Malindo Air is the worst airline I have ever traveled, flight was delayed, staff were not co-operating. On top of that luggage was misplaced, staff did not know anything and were not helpfull at all. Horrible, horrible experience, one should never travel with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Kuala Lumpur via Bali
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"sort out their customer service"

(Malaysia)

Trip Verified | Kuala Lumpur to Singapore. They have check-in baggage included in the cost of the ticket which is good. But the staff need to sort out their customer service. None of them seem to know what the security rules are and it makes for very stressful travelling.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"totally contradicting services"

(Nepal)

Trip Verified | Kathmandu to Singapore via Kuala Lumpur. I had a wonderful experience as the crew were friendly. They offered passengers blankets and ear phones. But today (January 13th, January 14th) as I returned from Singapore, I found totally contradicting services when I came from my transit ie. Kuala Lumpur to Kathmandu. - Neither they offered us earphones, nor any blankets. When I asked for a can of beer, the air hostess asked me to pay. And me and few of the passengers did pay for that. I did not find any smiling faces unlike what I experienced in my prior flight. As several of us were in queue for wash room, the crew member so rudely asked us to give her full extra space even though we were giving us enough space to pass.
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Kathmandu via Kuala Lumpur
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"$4XX one way ticket gone"

(Australia)

Trip Verified | Perth to Kuala Lumpur. This is the first time ever that the Airline would weigh my laptop and handbag. I understand the rule of max. 2 handcarry luggages but never ever have any airline count my lap top and hand bag. On that night, I line up for an hour, then the check in counter told me, my hand carry luggage was over weight, OK fine. I moved my stuff to the check- in luggage. After that, the check-in counter staff said only 2 hand-carry are allowed with max 7kg. I need a hand bag to put my document and my laptop is already 3 kg. I told the counter, I am happy to pay for the excess kg even it is at a ridiculous price. She said "I don't have time for this, look at the line behind you!" and she has this attitude problem throughout the process. I asked for her name, she refused to answer and called the manager out. I could not throw any hand-carry away as my little hand-carry luggage was already full. The manager said, you will need to throw one of this away for the flight. At the end, I said ok. I am not flying anymore, $4XX one way ticket gone. The woman staff needs training. Sent them a complaint and never reply.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Kuala Lumpur
Date FlownJanuary 2019
Ground Service 12345
Value For Money 12345
no
4/10

"really bad experience"

(Australia)

Trip Verified | Kuala Lumpur to Perth. It is was really bad experience this time, as I flew last month and everything was fine, but yesterday I had been surprised by Malindo new policy with asking money for headphones, blanket, and Pepsi without any announcement. It is considered cheating as there is no warning message or email alerts to customers and no one was prepared for such situation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Perth
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"budget airline in every sense"

(Australia)

Trip Verified | Brisbane to Denpasar. Certainly not a glowing review from us in relation to this flight. So many things made my first Malindo experience a poor one, which I don't intend to repeat. Here goes: 1. Trying to check the status of our flight the night before, Malindo's website system said the flight didn't exist. I double checked and triple checked the details I was entering, making sure I did so as the webpage instructed. Fail. 2. Even after checking in online, the "bag drop" process at the airport was ridiculously inefficient, the queue took so long to get through and the time taken was as if we hadn't already checked in. I noted to the check-in lady the time, she noted that Malindo's check-in system is antiquated and takes far longer to use than every other airline's system. Fail. 3. No entertainment system on a flight over 6 hours. Old aircraft that just doesn't have it fitted. The airline obviously knows that particular aircraft doesn't have entertainment fitted, so an automated courtesy email to passengers would be considered good customer service, so that your customers don't turn up unprepared without a book or magazines or own device with pre-loaded media. Fail. 4. Throughout the flights, the toilets were disgusting. Toilet paper ran out. One of the toilets' soap dispenser was broken - the hostesses response was to wait for the other toilet to wash my hands. Really?! It's obviously been broken for ages, and the airline can't even put a temporary soap dispenser in that toilet? Fail. 5. Onboard catering. No menus, but obviously selling stuff because we saw a couple of people eating something. Once during the >6hr flight, a hostess walked by showing a bottle of water as if to offer it, but walked past so quickly we didn't even have time to stop her! Then I asked to buy something. The only payment method was Aussie cash. Won't take cash of the destination and won't take card payment. Seriously? Fail. Overall, everything about the experience proved this to be a budget airline in every sense. I'll make the effort to just fly Virgin Australia again in future (as I thankfully am for a flight back home).
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Denpasar
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no